Ticketmaster

Subterms

    Latest story

    138 Shares99 Views

    Taylor Swift, Beyoncé and the Sphere: The Year in Live Music

    by

    Subscribe to Popcast!Apple Podcasts | Spotify | Amazon MusicThree years after the pandemic brought live music to a halt, the touring business is thriving: 2023 brought in record revenue — over $9 billion — thanks in part to major outings by Taylor Swift and Beyoncé, and in part to increased prices across the board. Live shows are also becoming more ambitious in scale and filigree, underscoring how big concerts are becoming experiential luxury goods.But even though the live music space is thriving, there is still persistent growling about Ticketmaster and its fee structure, and also about rising prices in general. Social media amplified both the thrills of some live events, and also confusion over cratering ticket process for others, like some recent dates on Travis Scott’s tour.On this week’s Popcast, a conversation about why this year was such an impressive one for the touring business, what lessons established acts are learning from younger arena and stadium stars, and whether the continued pressure on ticket price is sustainable in the long run.Guest:Ben Sisario, The New York Times’s music business reporterConnect With Popcast. Become a part of the Popcast community: Join the show’s Facebook group and Discord channel. We want to hear from you! Tune in, and tell us what you think at popcast@nytimes.com. Follow our host, Jon Caramanica, on Twitter: @joncaramanica. More

    More stories

    • 113 Shares169 Views

      in Music

      Senate Introduces Long-Awaited Bill Promising Changes for Ticket Buying

      by

      The Fans First Act would require disclosures about fees and the location of tickets, strengthen a law banning bots and set stiff penalties for violations.The United States Senate introduced a long-awaited bill on Friday promising consumer protections for tickets to live entertainment events, after more than a year of complaints about high fees, out-of-control prices and deceptive selling practices in the entertainment world.The bill, called the Fans First Act, would require sellers to disclose the full price of a ticket, including all fees; indicate what seat or section a customer is gaining access to; and say whether a ticket is being offered by its original or “primary” seller, as opposed to a reseller or broker.The bill, introduced by John Cornyn, Republican of Texas, and Amy Klobuchar, Democrat of Minnesota, along with four others, would also strengthen an existing law banning the use of computer bots, a tactic frequently used by scalpers; require ticket sellers to offer full refunds when an event is canceled; set thousands of dollars in penalties for abuse; and require the Government Accountability Office to study the ticketing market and make recommendations.The proposed law comes as ticketing has become a hot-button issue for voters and lawmakers, with prices at record highs and the selling practices of both primary ticketing companies — like Ticketmaster, which tends to represent artists and venue box offices — and resale marketplaces like StubHub and Vivid Seats having come under fire.At a Judiciary Committee hearing in January, two months after Ticketmaster’s system crashed during a Taylor Swift presale, senators from both parties pilloried an executive from Live Nation — which owns Ticketmaster — and called the company a monopoly that harms consumers. Separately, the Justice Department has been conducting an antitrust investigation of Live Nation.At his State of the Union address in February, President Biden said, “We can stop service fees on tickets to concerts and sporting events and make companies disclose all the fees upfront.” And in June, under pressure from the White House, ticket sellers including Ticketmaster and SeatGeek agreed to introduce “all-in pricing” for tickets.That scrutiny has developed as the concert industry had its biggest year ever, with the trade publication Pollstar saying that gross ticket sales for the Top 100 worldwide tours were $9.17 billion in 2023, up 46 percent from the year before, and 65 percent from 2019, before the Covid-19 pandemic disrupted the industry.The new Senate bill proposes steep civil penalties for violations, to be enforced by the Federal Trade Commission and state attorneys general. According to the bill, those penalties could include $15,000 per day during which a violation occurs, along with $1,000 per event ticket advertised or sold; those fines could amount to as much as five times the listed cost of a ticket.“The current ticketing system is riddled with problems and doesn’t serve the needs of fans, teams, artists or venues,” Mr. Cornyn said in a statement. “This legislation would rebuild trust in the ticketing system by cracking down on bots and others who take advantage of consumers through price gouging and other predatory practices and increase price transparency for ticket purchasers.”Ms. Klobuchar added, “From ensuring fans get refunds for canceled shows to banning speculative ticket sales, this bipartisan legislation will improve the ticketing experience.”In addition to Mr. Cornyn and Ms. Klobuchar, the cosponsors of the bill include two additional Republicans (Marsha Blackburn of Tennessee and Roger Wicker of Mississippi) and two Democrats (Ben Ray Luján of New Mexico and Peter Welch of Vermont).The new bill joins a number of other proposed laws in both houses of Congress, which would need to be reconciled for any to become law. In July, the Ticket Act, requiring the upfront disclosure of the full price of a ticket, passed the Commerce Committee. In the House of Representatives this week, another bill calling for transparency in ticket prices passed the Energy and Commerce Committee.The new Senate bill has been in negotiations for months, and some activists have privately complained about its compromises. The bill bans “speculative” selling, in which resale brokers list tickets for sale without actually having them in hand, betting that they can fulfill the order later. But it still allows “concierge” services in which brokers charge fans to wait in a digital line for them, a process that consumer advocates say puts ordinary customers at a disadvantage.Still, the bill has broad support throughout the music industry, including from venue and artist groups; the Recording Academy, the organization behind the Grammy Awards; and Fix the Tix, a coalition of many talent and industry groups.Live Nation, which has called for government action to reform the ticket market, also said it supports the bill, saying, “We believe it’s critical Congress acts to protect fans and artists from predatory resale practices, and have long supported a federal all-in pricing mandate, banning speculative ticketing and deceptive websites, as well as other measures.” More

    • 113 Shares99 Views

      in Music

      Ticketmaster Pauses Taylor Swift’s Eras Tour Sale in France

      by

      Fans trying to purchase tickets to six of the pop superstar’s concerts faced long queues and technical issues before the company said that a new on-sale time would be announced.Ticketmaster has once again cracked under the weight of a Taylor Swift ticket sale — this time in France.As French fans prepared on Tuesday to purchase tickets to six concerts in May and June 2024 on Swift’s Eras Tour — four shows in Paris, two in Lyon — Ticketmaster’s website displayed a gigantic queue of customers ready to buy; one screenshot appeared to tell a fan that 1,023,504 shoppers were in line ahead of them.Soon, Ticketmaster announced that sales for those shows had been placed on “pause.” The company said that a new on-sale time would be announced, and that “all codes not already used will remain valid.” But some fans’ social media posts seemed to show technical errors on Ticketmaster’s website, including a progress icon that “keeps spinning and spinning and spinning,” as one fan — speaking English with an American accent, but with 762 euros’ worth of tickets in their shopping cart — put it.A few hours later, the French branch of Ticketmaster offered some more detail on social media, blaming the problem on a “third-party provider” that the company did not identify, and adding that tickets were still available. A representative of Live Nation Entertainment, Ticketmaster’s corporate parent, said that the provider works with Ticketmaster only in France.The situation in France appeared to be a frustrating repeat of the problems that plagued Swift’s North American presale in November, when an influx of millions of fans — and bots — overwhelmed Ticketmaster’s systems, and fans reported issues like tickets in their shopping carts disappearing before they could be purchased. Ticketmaster shut down its public sale as a result, though the company also said it had sold more than two million tickets to the tour in a single day.Problems like those at Swift’s presale in November — as well as long-simmering concerns over Ticketmaster and Live Nation’s market dominance — led to a brutal Senate Judiciary hearing in January. Senators from both parties flatly called the company a monopoly and were skeptical of an executive’s explanation that Ticketmaster was unable to defend itself against an onslaught of bots during Swift’s presale.“This is unbelievable,” Senator Marsha Blackburn, Republican of Tennessee, said at the hearing. “Why is it,” she added, “that you have not developed an algorithm to sort out what is a bot and what is a consumer?”Yet the demand for Swift tickets has been extraordinary, with Swift selling out stadiums everywhere she plays and tickets going for thousands of dollars on the secondary market. She is scheduled to complete the North American leg of her tour next month, then play in Latin America, Asia and Europe.The Justice Department has separately been conducting an antitrust investigation of Live Nation. The Justice Department has not confirmed that investigation, but Live Nation’s chief executive, Michael Rapino, has spoken about it openly. More

    • 163 Shares139 Views

      in Music

      How Do We Split 2 Taylor Swift Eras Tour Tickets Among 4 Friends?

      by

      The magazine’s Ethicist columnist on how to fairly divvy up two Eras tour tickets among four friends.Because of the challenges with Ticketmaster in the fall, three friends and I were able to buy only two tickets to the Taylor Swift Eras tour during the original sale, and resale tickets are now absurdly expensive.Our dilemma is how to decide which two friends get to go to the concert. Although all four of us would love to go to the concert, one friend and I are arguably the biggest Swifties of the group. That said, I already attended an Eras Tour concert last month with my family. I would still love to go again, but maybe I should recuse myself, given that my three friends haven’t been.It’s also worth noting that there was unequal effort put into procuring the tickets; for example, two of my friends didn’t submit to be entered for “Registered Fan” status, which could have improved our odds of getting tickets. Is there a fair way to divide the tickets? Or is the best option to choose a random-number generator? — Name WithheldFrom the Ethicist:How should scarce goods be allocated? Some people endorse the principle that, in a formula that emerged in the 19th century as a core communist ideal, we should give “to each according to their needs.” The need principle may lie behind the implication that the tickets should go to the two “biggest Swifties,” and also, perhaps, the implication that, having already attended a concert in this tour, you might have cause to recuse yourself.Then there’s the idea, central to utilitarianism, that goods should go to those who will get the most out of them. This line of thought might explain why you’re uncertain about that act of self-recusal. A very different idea is that goods should go to those who put in the work of getting them. John Locke famously proposed, more than three centuries ago, that land belonged to those who had “mixed their labor” with it. (See also: the Little Red Hen and her bread.) That’s presumably why you mentioned the unequal effort your friends put in.I’m skeptical, though, that these various approaches will yield an amicable resolution. Who has the greatest need? Who would get the most out of it? Who put in the most effort? You’re unlikely to agree on these things. Even if you could, you’d have to decide which principle you should follow, or — if you feel the pull of more than one — how you should balance the principles. And, by the way, would such principles let you limit the possible recipients to the four of you? There will always be people out there with greater needs, people who would get more out of the concert, people who labored harder if less successfully at ticket procurement. Given these perplexities, I’m drawn to your final suggestion. But you don’t need a random-number generator. A round of rock-paper-scissors should suffice.Readers RespondLast week’s question was from a reader whose two best friends were taking Ozempic to lose weight. They disapproved of their decision, and wrote: “I’m conflicted about the safety and popularity of these drugs for weight loss, and so I’ve remained silent whenever this topic comes up. Our annual trip is coming up, and I fear I’ll be forced to offer my opinion about their weight loss, especially since the trip involves time at the pool. Should I compliment them to keep the peace? Or is there a tactful way to make my differing opinion about these drugs known?”In his response, the Ethicist noted: “It’s not the job of friends to play doctor. People who have been prescribed semaglutide will have received medical advice about possible side effects. More than a few will have experienced them. You imply there’s a moral problem about taking the drug, but you don’t say what it is. … Not knowing what your specific concerns are, I can’t tell you how to broach them. But if what’s really bothering you is the thought that your friends are taking the easy way out, well, I doubt that’s a cogent position. In any case, the evidence is clear: Moralizing weight issues doesn’t help solve them.” (Reread the full question and answer here.)⬥There is no better way to ruin a friendship than to discuss a friend’s weight. As the letter writer did not reveal her moral objections to the drug, it’s even more incumbent on her to avoid any discussion of it. Until she is able to voice her concerns coherently and in a kind and respectful manner, she needs to stay silent. — Wendy⬥I agree with the Ethicist when he says, “Moralizing weight issues doesn’t help solve them.” But he doesn’t explicitly tell the letter writer what they need to hear: Don’t comment on somebody else’s weight. Period. Their weight is not your business. There should be no moral superiority attached to this topic. — Lisa⬥The Ethicist missed the mark here. The letter writer clearly has a moral objection to their friends’ full-throated endorsement of, and participation in, a diet culture that has damaging repercussions far beyond those a given individual taking Ozempic may experience. When thinness becomes “easy,” it also becomes compulsory in the eyes of many, leading to the further marginalization of those in larger bodies. — Emily⬥Our friends don’t need us to judge them. Instead, they need us to listen and support them. If the letter writer’s friends are taking Ozempic to drop 20 pounds, it is not her place to judge. The friends could want to look and feel better, which is their prerogative. Here, negativity can be misconstrued as jealousy, so perhaps the letter writer should explore those feelings. — Kathleen⬥In our family, we have a saying, derived from a long family history of eating disorders and discomfort with body image: “No body talk.” We tell interlocutors that we are uncomfortable talking about people’s weight and appearance. Period. Rather than criticizing her friends’ choices, your reader can simply say, “No body talk,” and leave it there. — Katherine More

    • 125 Shares149 Views

      in Music

      Live Nation and Other Ticket Giants Promise Transparency on Fees

      by

      Live Nation and SeatGeek said they would show customers the full cost of concerts, after the White House’s complaints that “junk fees” for tickets and hotel stays can mislead consumers.Under pressure from the Biden administration, some of the biggest companies that handle ticketing for concerts and other live events announced on Thursday that they will make it easier for consumers to see the full price of tickets they want to buy, including the fees that can often add more than 30 percent to the total cost of an order.Live Nation, the world’s largest concert company, said it would begin introducing “all-in pricing” — showing consumers the full price up front — at the venues it controls, which include more than 200 amphitheaters, clubs and other spaces in the United States. Ticketmaster, which is owned by Live Nation, said it would make this tool available to other venues and promoters as well. Those changes are expected beginning in September.SeatGeek, a major vendor for reselling tickets that also works for major venues and sports teams like the Dallas Cowboys, said it too would begin introducing a feature that would reveal to consumers the full price of a ticket.Those changes come as the Biden administration has stepped up its pressure on the entertainment and travel industries to rein in what it calls “junk fees.” Before beginning a round table at the White House with executives from Live Nation, SeatGeek, Airbnb and other companies on Thursday, President Biden framed the crackdown on surcharges as a way to appeal to the working class — a major theme of his re-election campaign.“These hidden charges that companies sneak into your bill make you pay more without you really knowing it initially,” Mr. Biden said. “Junk fees are not a matter for the wealthy very much but they’re a matter for working folks like the homes I grew up in.”As Mr. Biden spoke, a screen showed an example of a “service charge” of $12.99. But for the most in-demand concerts, those fees can be many times higher. For one Drake concert, for example, a screenshot ricocheted around social media in March showing that for two tickets costing $544, three surcharges — service fee, facility charge and order fee — added another $541, nearly doubling the total cost.Ticketing, and questions of competition and consumer fairness in the entertainment industry, became hot-button issues in Washington after a botched presale in November for Taylor Swift’s Eras Tour. Ticketmaster’s system was overrun with bots, and many fans reported that tickets they had selected disappeared from their online shopping charts.At a Senate Judiciary hearing in January, Live Nation came under harsh, bipartisan attack, with senators openly calling the company a monopoly. The Justice Department has separately been investigating Live Nation for potential violations of the consent decree that was a condition of the company’s merger with Ticketmaster in 2010; among the terms in that agreement were that Live Nation cannot threaten venues with retaliation for not using Ticketmaster as their official ticket vendor.But the extent to which the most recent promises by Live Nation and SeatGeek would substantially change the ticket market are unclear. The concert industry is complex, with pricing and fees controlled by various parties that have little incentive to reduce their take — especially with live music rebounding after its near-disappearance during the Covid-19 pandemic, and ticket sales now reaching record highs.The changes by Live Nation and SeatGeek do not lower prices or include any commitment to reduce surcharges, which are often set by venues; those companies are simply promising to disclose fees as part of a ticket’s total cost.After Mr. Biden’s State of the Union address in February — at which he said, “We can stop service fees on tickets to concerts and sporting events and make companies disclose all the fees upfront” — Live Nation proposed federal legislation that, among other things, would mandate all-in pricing.Without all competitors held to the same standard, many executives in the ticketing world say, those that comply voluntarily would be put at a competitive disadvantage, since other venues and ticketing services could lure customers by advertising lower prices, only to reveal surcharges once a customer completes a transaction.Senator Richard Blumenthal, a Democrat of Connecticut who is a sponsor of a bill called the Junk Fee Prevention Act, offered a mixed review of Live Nation’s pledge of transparency.“Live Nation-Ticketmaster’s announcement is a step in the right direction,” Mr. Blumenthal said in a statement, “but no substitute for legislation to provide consumers with transparency and prevent companies from imposing ridiculous junk fees.”Still, Mr. Biden said that all the companies he had gathered for the round table were “voluntarily committed to ‘all-in’ upfront pricing,” and he called it a victory.“This is a win for consumers in my view,” Mr. Biden said, “and proof that our crackdown on junk fees has real momentum.” More

    • 125 Shares139 Views

      in Music

      Ticketmaster Finds Itself in a Royal Mess Over Coronation Concert

      by

      Some British residents said they received misleading emails suggesting they had secured free tickets to the concert for the coronation of King Charles III at Windsor Castle.At five minutes past noon on Tuesday, Ticketmaster sent Joe Holmes and many others in Britain an email: “Congratulations, you have been successful in the ballot” for two tickets to King Charles’s coronation concert.Mr. Holmes, a student in his final year at the University of Essex, saw it immediately while checking his email and rushed to click the link to claim his tickets to the concert, an official coronation event that will take place a day after King Charles III is crowned — only to be met with a message saying that none were available.He was one of dozens of people who believed they had secured entry to the concert before being quickly let down once they tried to collect tickets. Many Twitter users posted screenshots of the same “congratulations” email Mr. Holmes received this week and expressed frustration about the confusing messaging; one user called the email “disgraceful” and said Ticketmaster had a “total shambles of a system.”It was “immediate excitement and then immediate disappointment,” Mr. Holmes said on Friday. He had already sent a screenshot of the email to his sister in celebration and believed his next step would be to book a train to the event.Ticketmaster was tasked with issuing 10,000 free tickets to the concert being held on May 7 through balloting, a process that fans are saying the site has made a mess of. It comes a few months after the company canceled the public sale of tickets to Taylor Swift’s latest tour because of high demand, which spurred public outrage, a lawsuit from fans and a Senate hearing.Ticketmaster said in an emailed statement on Friday that people who had been selected in earlier rounds of balloting had three weeks to claim their tickets to the coronation concert. On Tuesday, after that time had expired, “unclaimed tickets were released on a first-come, first-served basis to those who had previously applied and were unsuccessful,” the company said. “These inevitably went very quickly.”A tweet from the company’s U.K. page on Tuesday announced the tickets had “sold out.” Replies to the tweet included stories of experiences similar to that of Mr. Holmes.The application to be included in the balloting was open from Feb. 10 through Feb. 28. Tickets were to be allocated “based on the geographical spread of the U.K. population,” according to the British royal family’s website.Katy Perry, Lionel Richie and Take That will headline the concert, which is being organized and broadcast by the BBC. It is the first to be held on the grounds of Windsor Castle, the royal family said. Mr. Holmes, who said his mother traveled to London for the wedding of Prince Charles and Princess Diana in 1981, wanted to attend the concert to be present for “a part of history.”The email from Ticketmaster said Mr. Holmes was one of a “randomly selected group of ballot winners” offered tickets in a “supplementary round” that would be on “a first-come, first-served basis.” It urged him to “act quickly.” But farther down, it said he would have until noon on April 27 to claim the tickets, after which “they will be re-allocated.”Even so, Mr. Holmes said he acted within minutes to no avail. It was unclear how many tickets were actually available, or how many people received the same email about them.He searched Twitter and found many others who said they had a similar experience.Janine Barclay, 58, who received the same email on Tuesday, declined a lunch invitation for May 7 because she thought she was headed to a once-in-a-lifetime opportunity. “I was telling everybody about this,” she said on Friday, “and then I’ve got egg on my face.”She received the email while she was out of the house and put off claiming the tickets, thinking she had a couple of days. Ms. Barclay said she was grateful that she lived close enough to Windsor Castle that her instinct was not to book a hotel or travel.“They misled people,” Mr. Holmes said, but he added that he knew to expect disappointment in these situations. “We know how it goes with concerts these days,” he said. “It’s so hard to get tickets, it’s an event itself.” He plans to watch the concert on television at a family barbecue.Beyond bad blood with Swifties, Ticketmaster was criticized in March when fans tried to attend the final round of the Eurovision Song Contest and some complained that glitches left them ticketless. The Cure said last month that Ticketmaster agreed to issue refunds to some fans after they complained of high ticket fees.“It is a fiasco,” said Ms. Barclay, a swim coach and teacher in Pinner, England, who was excited to take her husband to the coronation concert. “For a big company like this,” she said, “you would have thought that they would have handled it better.” More

    • 125 Shares99 Views

      in Music

      How Taylor Swift Fans Got Each Other Eras Tour Tickets

      by

      After “historic demand” led to a Ticketmaster debacle, the singer’s most devoted online fans sprang into action to get each other into the Eras Tour at fair prices.When tickets for Taylor Swift’s first tour in nearly five years went on sale last November, Tina Studts, the mother of two young girls, thought she was well prepared.Like millions of others, Studts signed up for Ticketmaster’s “verified fan” program for early access, and she logged previous purchases of Swift merchandise that were supposed to provide a “boost.” She even watched hours of YouTube tutorials about how best to sign in and pick seats during a high-intensity drop.Her family had moved to Colorado from Kentucky in 2020, and adjusting amid a pandemic was tough, especially for her older daughter, Shannon, 15, who is autistic. But Swift had been Shannon’s “special interest” since elementary school, her mother said, and the vibrant fan culture around the pop star had provided a lifeline.With the holidays approaching, Studts knew that tickets to the stadium spectacle of Swift’s Eras Tour, which begins Friday in Glendale, Ariz., would give Shannon something to look forward to. Her daughter’s best friend from back home in Kentucky was even planning a surprise visit to Denver so they could all attend together.“It was the most obsessive thing I’ve ever done,” Studts, 51, said of training for her ticket mission. “I had this extreme self-imposed pressure to not disappoint my 15-year-old.”But as the Ticketmaster calamity unspooled that day, her hope dissipated. Studts waited and waited for eight hours at work, clicking around fruitlessly while fielding anxious texts from her daughter. The next morning, Shannon “didn’t even want to go to school because she was afraid of seeing people who had tickets,” Studts said.Their crushing experience matched the struggle of many Swifties — as the singer’s superfans are known — whose vocal anguish and collective online might, paired with Swift’s own public frustration, led to a canceled general sale and a congressional hearing. But what happened next was a welcome surprise to Studts and others who know pop fandom as a cutthroat (and pricey) battle royale — an arms race of haves and have-nots all jockeying for limited access.Instead of leaving one another to scrap it out on the official secondary market, where ticket prices were astronomical and scammers were salivating, some resourceful fans banded together, using their tight-knit community on social media to problem solve: From Twitter and Facebook to Tumblr and TikTok, on pages like @ErasTourResell and TS Tour Connect, volunteers created a network of spreadsheets, Google Forms and online bulletin boards to facilitate face-value sales and exchanges among fellow devotees.“The fandom can be kind of crazy,” said Amanda Jacobsmeyer, 29, the founder of the TS Fandom Fund, a Tumblr collective that seeks to address, however incrementally, economic inequality among Swifties. “But it really is a community and we look out for each other. With Ticketmaster just completely failing at their one job, people have really stepped up to make sure that actual fans are in the audience.”In a sea of bots, frauds and profit-seekers, most Swift fans involved are merely matchmaking and amplifying seemingly trustworthy deals for those in need, rarely touching the money or tickets themselves.Their only motive, Jacobsmeyer said, is altruistic enthusiasm: “We want Taylor to look out and see people who actually know the words to these songs, and we want to be surrounded by the people who make up our community, not just randoms.”Looking for tickets became “like my second job,” Studts said. “It felt like this puzzle to solve.” But with the help of the @ErasTourResell Twitter account, where tickets were vetted and announced by city, she was able to secure four seats with no markup in time to surprise her daughters on Christmas morning.“It’s really refreshing,” she said of the fan efforts. “I can’t believe that somebody would voluntarily spend this much of their time to make sure that we can get to the concerts. They just love seeing Taylor fans not getting screwed over by scammers and not being overcharged three or four times over.”Long a struggle for followers of the most popular live acts — I need a miracle, goes the ancient Grateful Dead fan prayer — landing hot concert tickets without taking out a second mortgage has only become more difficult amid rising prices and fees, post-pandemic demand and the continued consolidation of an industry that some lawmakers say is dominated by a monopoly. (The Justice Department is said to be investigating Ticketmaster’s parent company, Live Nation, the concert giant that merged with the ticketing behemoth in 2010.)Last month, amid extended hand-wringing about ticket prices, a leading Bruce Springsteen fanzine announced it would shut down after 43 years. To avoid a repeat of the Swift debacle, a more elaborately plotted set of staggered presales for Beyoncé’s new tour had rules and requirements resembling a brainteaser — with some fans opting still to travel to distant locations for easier, better deals. This week, it’s fans of the Cure feeling the pain.“It’s like a lottery to get stolen from now,” said Holly Turner, 26, who recalled spending just $23 — on the day of the concert — for floor tickets to her first Swift stadium show in 2011.By 2020, when Swift’s Lover Fest tour was planned to kick off, competition had turned steeper; Turner said she waited eight hours in a digital queue for those tickets, but had eventually gotten them. (The shows were later canceled because of Covid-19, only heightening demand for the Eras Tour, the singer’s first set of concerts since 2018.)Still, on Tumblr, the niche social network where many of Swift’s longest-serving and most loyal fans congregate, ticket release days were known to be a time of shared nervousness and then celebration. But this time around, joy was in short supply. Even among those who had managed to get Eras tickets, a sense of guilt prevailed.“Once the general sale got canceled, everyone just felt really, really distraught,” Turner said. “But the next day, after it set in, there was a lot of, ‘O.K., here’s what we’re going to do. Don’t give up hope.’”Using her sizable Tumblr following of some 20,000 Swifties, Turner’s TS Tour Connect page became a hub for those looking to sell tickets they could no longer use — at fair prices — to other loyalists. “I don’t have the resources to confirm if a ticket is real,” she said, “but what I can do, because I’ve been in the Tumblr community for so long, is make sure that they’re an actual fan who’s selling.”Risks abound regardless. Even as Jacobsmeyer was facilitating deals for others via the TS Fandom Fund, she lost $1,200 when she tried to buy tickets to attend Swift’s Nashville date with her sister from a Facebook group that turned out to be bogus.“It’s ripe for scammers, but it’s also been very ripe for showing the good sides of the community,” Jacobsmeyer said.Courtney Johnston, 24, of San Francisco, said she was inspired to start @ErasTourResell on Twitter after seeing similar pages dedicated to tickets for Harry Styles and other pop stars.She then recruited Channette Garay, 24, and Angel Richards, 27 — who met through the online fandom and are now dating and living together in Connecticut — to lend a hand. The three fans estimate that they are cumulatively spending more than 40 hours per week, in between work and school, sorting through ticket submissions and trying to verify them via screen recordings and confirmation emails before blasting the listings out to eager Swifties.With nearly 38,000 followers, the group has now helped arrange more than 1,300 deals and counting — a milestone they will celebrate when they meet up in Arizona to enjoy the opening night of the tour together.“I get to play a small part in someone getting tickets that they never thought they would get,” said Johnston, who plans to attend eight shows in all. “That’s really cool to me.”Garay and Richards, who have tickets to four tour dates, agreed. “At the end of the day,” Garay said, “honestly, we just love Taylor.” More

    • 125 Shares179 Views

      in Music

      The Cure Says Ticketmaster Will Issue Refunds After Fee Complaints

      by

      The band said it wanted to make its North American tour “affordable for all,” but after tickets went on sale this week, fans said that fees had ratcheted up the price.The Cure’s frontman, Robert Smith, said on Thursday that Ticketmaster will provide $5 and $10 refunds to fans who purchased tickets for the band’s North American tour after the band complained to the company about high fees.In recent months, Ticketmaster faced increased criticism from ticket buyers as well as from members of Congress who accused its owner, Live Nation Entertainment, of being a monopoly that hinders competition and harms fans.Mr. Smith said on Twitter that Ticketmaster would provide the refunds. “Ticketmaster have agreed with us that many of the fees being charged are unduly high,” he wrote.1 OF 2: AFTER FURTHER CONVERSATION, TICKETMASTER HAVE AGREED WITH US THAT MANY OF THE FEES BEING CHARGED ARE UNDULY HIGH, AND AS A GESTURE OF GOODWILL HAVE OFFERED A $10 PER TICKET REFUND TO ALL VERIFIED FAN ACCOUNTS FOR LOWEST TICKET PRICE (‘LTP’) TRANSACTIONS…— ROBERT SMITH (@RobertSmith) March 16, 2023
      Ticketmaster did not immediately respond to a request for comment.Mr. Smith said that people who had purchased the lowest-priced tickets would automatically receive a $10 refund per ticket and that all other ticket buyers would get a $5 refund. He said that these refunds applied to people who had purchased tickets as a “verified fan,” a Ticketmaster system that requires people to register to gain early access to ticket sales.Fans who buy tickets during the general sale on Friday will “incur lower fees,” he said.This week on Twitter, Mr. Smith addressed questions and concerns from fans about buying tickets for the 30-show tour, which runs from May to July and includes three performances at Madison Square Garden in New York in June.The Cure had said in an earlier statement that it wanted tickets “to be affordable for all fans.” As part of this effort, Mr. Smith said that the Cure had refused to participate in Ticketmaster’s dynamic pricing system, which adjusts ticket prices based on demand.The system was criticized last year after it drove up the cost for Bruce Springsteen tickets, some of which were selling for thousands of dollars.After tickets for the Cure’s tour went on sale on Wednesday, fans shared screenshots that showed tickets priced at $20 with added fees close to or above the $20 base price.Mr. Smith said on Twitter later that day that he was “sickened” by Ticketmaster’s fees.“I have been asking how they are justified,” he wrote in all capital letters, his usual Twitter writing style. “If I get anything coherent by way of an answer I will let you all know.”Ticketmaster and Live Nation Entertainment have been under increased scrutiny since November, when the company botched its planned public sale of tickets to Taylor Swift’s latest tour.In November, the Justice Department opened an antitrust investigation into Live Nation Entertainment focused on whether it had abused its power over the live music industry.In December, 26 of Ms. Swift’s fans filed a lawsuit accusing Live Nation Entertainment of anticompetitive conduct and fraud.In January, the company was the subject of a Senate Judiciary Committee hearing in which senators from both parties criticized the company’s handling of ticket sales for Ms. Swift’s tour as well as its wider business practices.Last month, on the same day Live Nation Entertainment announced it had made $651.3 million in ticket revenue in the fourth quarter of 2022, the company responded to politicians in a statement.The company, which sold more than 550 million tickets last year, said it had submitted more than 35 pages of information to policymakers to provide context on the “realities of the industry” that it has dominated since Ticketmaster and Live Nation, an events promoter and venue operator, merged in 2010.“These include the fact that this industry is more competitive than ever: Ticketmaster has actually lost market share since the 2010 merger, not gained it; that venues set and keep most of the fees associated with tickets and are increasingly taking an ever-larger share; and Ticketmaster has for years been advocating for a federal all-in pricing requirement,” the statement said.Ticketmaster and Live Nation Entertainment have for decades been criticized for their business practices. The Justice Department said in 2019 that Live Nation Entertainment had “repeatedly violated” the terms of the regulatory agreement that the government imposed as a condition of the merger.The Justice Department investigated complaints of anti-competitive practices by Ticketmaster in the 1990s, after a dispute with the Seattle grunge band Pearl Jam. More

    • 125 Shares99 Views

      in Music

      How Far Are Beyoncé Fans Traveling for the Renaissance Tour?

      by

      Members of the BeyHive are going to extraordinary lengths — some of them trans-Atlantic — to ensure they don’t miss the superstar on her coming world tour.How far would you go to see the winningest artist in Grammy history? Is it more or less than 5,800 miles?For Janny Nascimento, a 29-year-old English teacher in Brazil, missing Beyoncé’s Renaissance World Tour — the singer’s first solo tour since 2016 — was not an option. So she plunked down 850 euros, or about $900, for a pair of tickets to see her favorite artist on June 24 in Frankfurt, Germany.“I would do it again if I had to because this is the dream come true,” Ms. Nascimento said from her apartment in Campos dos Goytacazes, a town four hours northeast of Rio de Janeiro. Though she has never before traveled outside Brazil, “now I’m going through two continents to a place that I have never been to, a country where I don’t even speak the language,” she said.The announcement of the tour on Instagram last week immediately touched off a frenzy for tickets, with fans losing their minds with presale (and resale) anxieties. Chances to snag tickets before they went on sale to the general public were offered to members of Beyoncé’s official fan club and holders of certain credit cards through exclusive presale drops.But early in the registration process, Ticketmaster issued an ominous warning that “demand already exceeds the number of tickets available by more than 800 percent” in several cities, prompting some worried fans to consider an unlikely option: If I’m determined not to miss this tour, is it possible that the rational thing to do is cross an ocean for a concert?Bre Harper, 27, a creative partnerships manager at Spotify who lives in Los Angeles, realized her chances of getting tickets to a North American stop on the tour were slim to none.“I, with the rest of the internet, went on Ticketmaster, where you have to be verified as a fan,” Ms. Harper said, referring to restrictions on sales for U.S. tour dates.Ticketmaster Under ScrutinyThe ticketing giant has come under fire after it botched the rollout of tickets to Taylor Swift’s tour last year — a failure the company blamed on bots.Unhappy Customers: Fiascos involving Swift and Bad Bunny have made Ticketmaster the object of a significant amount of public discontent.Senate Hearing: Live Nation, the owner of Ticketmaster, came under attack from lawmakers in both parties, who called the company a monopoly while quoting lyrics from songs by Ms. Swift.Biden’s Proposal: Days after the Senate hearing, President Biden called for limits to be placed on the fees that companies like Ticketmaster can be charged for tickets to live entertainment.Under Investigation: The Justice Department is said to have opened an antitrust investigation into Live Nation, which predates the latest debacles.“I did not make a Verified Fan account with Ticketmaster,” she added. “I just have a regular account. I didn’t feel like fiddling with the whole Verified Fan thing.”While scrolling on TikTok, Ms. Harper learned that she did not have to be verified to buy tickets to the European leg of the tour. She also noticed that tickets for European dates were often hundreds of dollars cheaper than comparable tickets in the United States, she said. When she asked her boyfriend if he would be willing to travel with her, he said yes.The only European city she could find with tickets available in the “Club Renaissance” standing section was Warsaw, Poland. Ms. Harper, who said she believed the 40-city tour could be the artist’s last, bought a pair of $475 tickets as quickly as she could.“She now has a life, a family,” Ms. Harper said. “I think this is going to be her last hurrah and I didn’t want to miss it.”Tickets to the tour, which is in support of Beyoncé’s seventh solo studio album, “Renaissance,” went on sale to members of the BeyHive fan club on Monday. Ticketmaster’s decision to require Verified Fan registration reflects one of the company’s most muscular attempts yet to thwart bots and stop scalpers from buying tickets and reselling them at absurd markups.Late last year, Ticketmaster was forced to cancel a planned general release of tickets to Taylor Swift’s Eras Tour after an overheated presale period ended in chaos. Ms. Swift’s fans complained that tickets were being sold at preposterous markups of up to tens of thousands of dollars on sites like StubHub.The Justice Department has opened an antitrust investigation into Live Nation Entertainment, which owns Ticketmaster. Last month, during a nearly three-hour Senate Judiciary Committee hearing, politicians painted the concert giant as a monopoly that hinders competition and harms consumers. Shortly after the announcement of the Renaissance World Tour, the Senate Judiciary Committee issued an ominous warning to Ticketmaster on Twitter.Ticketmaster, whose parent company’s president has acknowledged problems with the presale for Ms. Swift’s tour, did not immediately respond to questions on Friday.The tour is scheduled to begin on May 10 in Stockholm, cutting a path across Europe through June before heading to North America in July.Ms. Harper, a self-described military brat, said she had traveled through Europe extensively, but she had never been to Poland.“It’s not that frightening to me,” Ms. Harper said. “You only live once — let’s go!”Ms. Harper, who posted on Twitter about acquiring her tickets, said that, as a Black woman, she was nervous about only one thing.“I had a lot of people comment or quote my tweet and tell me that there are some racial issues in Poland currently,” she said. “That’s probably the only thing that I’m just a tad bit nervous about.”“But the BeyHive is so supportive,” she added, referring to the superstar’s legion of fans. “There are so many folks that are in my DMs saying that they live or they have relatives in Poland. They are already offering to help me with places to go, eat, and how to navigate the metro.”After she missed an opportunity to see Beyoncé in Rio de Janeiro in 2013, Ms. Nascimento was resolved not to let another chance go by. Although she doesn’t have a passport yet, she has already taken a photo for it.“I’m still struggling, looking at the credit card receipt,” Ms. Nascimento said. “I would do it again if I had to,” she added wistfully.“This is inspired by the album,” Ms. Nascimento said, her pink box braids pulled away from her face. “When ‘Break My Soul’ came out, I was in a very dark place in my life,” she said, “and it was like Beyoncé wrote this thinking about me.”“She knows that I’m struggling, she knows what’s going on,” Ms. Nascimento added. “She was like, release your job, release your mind, you know, let down your hair.” More