Ticketmaster has responded to Oasis fans who were booted from its site for being mistaken as bots.
Punters took to X to complain to Ticketmaster Ireland and Ticketmaster UK’s customer service that they’d been “suspended” mid-booking session and had to start all over again.
The ticket-selling giant’s staff replied: “Please make sure you are only using one tab, clear your cookies, and ensure you aren’t using any VPN software on your device.”
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They also shared a link to their guide on “how to improve your chances for getting popular tickets”.
(Image: Getty Images)
A rep for Ticketmaster was quick to squash rumours of a website meltdown, instead telling customers to “to hold their place in line”.
Tickets went on sale today (August 31) for the Oasis reunion tour’s UK dates and yesterday for Ireland shows.
The band’s fans feared they might miss out on seeing the legendary rockers when ticket sale sites crashed an hour before sales even began thanks to a mad rush for tickets.
(Image: Getty Images)
A whopping 14 million people, who missed out on Friday’s pre-sale, were expected to swamp the sites today for the general release, reports the Mirror.
Fans logging onto Ticketmaster early were greeted with a message reading “website not found”, while SeeTickets warned: “Our website is very busy! We have lots of people trying for tickets and you are being held on this page till a space becomes available.”
An error message appeared on GigsAndTours also, with a banner reading “Service unavailable” an hour before tickets went on general sale. “The service is temporarily unavailable. Please try again later,” desperate fans were instructed.
(Image: PA)
Tickets for the much-anticipated reunion concert are officially being sold via Ticketmaster, GigsAndTours, and See Tickets. However, they have also been spotted on ticket exchange and reselling websites for sky-high prices.
On Friday evening, the band issued a warning after spotting tickets from the early sale being listed on unofficial reselling websites for exorbitant amounts, Wembley Stadium tickets listed on Viagogo for as much as £5,909 on Friday.
A statement on the band’s X page read: “We have noticed people attempting to sell tickets on the secondary market since the start of the pre-sale.
(Image: PA)
“Please note, tickets can ONLY be resold, at face value, via @Ticketmaster and @Twickets. Tickets sold in breach of the terms and conditions will be cancelled by the promoters.”
“We have noticed people attempting to sell tickets on the secondary market since the start of the pre-sale.”
“Please note, tickets can ONLY be resold, at face value, via @Ticketmaster and @Twickets.
“Tickets sold in breach of the terms and conditions will be cancelled by the promoters.”
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Source: Celebrities - dailystar.co.uk
