Ronan Keating’s wife Storm Keating has hit back at allegations from her former cleaner who claimed she and her husband refused to pay a £500 bill for her services at their £5 million mansion in Buckinghamshire.
Taking to her Instagram over the weekend, Storm, 40, addressed the remarks made by cleaning agency supervisor Jasmina Dimitrieva saying she had “lied” following an agreement she “would be paid regardless”.
The fashion designer also shared a series of pictures of her property with fans to highlight the work that Jasmina did and said her home was left in a “disgraceful state”.
Sharing her displeasure with the company and Jasmina’s services, Storm wrote a lengthy post on Instagram.
(Image: Dave Benett/Getty Images for Ger)
Storm penned: “Since we discovered the disgraceful state you left our house in, we considered publicly sharing the service we got from JMV Cleaning Services with our followers to caution others from hiring you.”
She continued: “You promised us a service you didn’t perform & then unilaterally increased the agreed contract price by 120% AFTER you supposedly did the clean without any consultation, pre-notice or agreement.
“You then broke our trust by demanding payment saying the job was complete, when in actuality the house was left in no acceptable state for handover.
“We however restrained ourselves from going public because we were hoping this level of service was not acceptable by your own standards & that you would want to remedy the situation professionally & amicably.”
(Image: Instagram)
Storm then went on to say she was left with no other choice but to speak about the services received.
She continued: “But today you have proven this is not the case & left us no choice but to share the truth on this matter.
“THE FACTS: * You quoted £500 * You then google mapped our house and increased the price to £550 which was accepted.
“* The Removalist company categorically deny your claims that they prevented you from fulfilling your duty and that the house was “full of furniture”.
(Image: Instagram)
“They spent three days prior emptying the house and the carpet cleaning company have stated they were able to provide their service effortlessly on the same day too.
“Our Removalists are the most prestige and professional high end relocation company we have ever encountered.
“They have forwarded a series of photos demonstrating how impeccable the space was left by them and are producing their own response to your false claims.”
(Image: stormykeating/Instagram)
The star went on to add that she had to do most of the cleaning herself to ensure it was done thoroughly.
She continued: “I forwarded you exactly 50 photos (incl video) evidencing the disgusting state of the house and demonstrating hardly anything had been cleaned at all.
“* I then spent 5 hours cleaning the house myself because I was mortified by how it was left and we had to give the keys back to our landlord.
“The checkout official came to inspect the property on handover and questioned if professionals were hired to clean the house at all.
(Image: Instagram)
“When my husband confirmed yes, she said ‘DON’T PAY THEM’ (and this was after I had been through cleaning as much as I could in the time I had: cupboards, shelves, floors, bathrooms, window sills, stair risers, marks on walls – the list goes on).”
“Despite this advise, I texted you and said I wouldn’t do that and that I would pay you regardless but had to wait for the official checkout report from the landlord in order to make a fair assessment and educated decision on how to remedy the situation.
“* Unsurprisingly the report was not great and this was sent on to you outlining the areas that still needed correcting. You estimated it would only take you 2-3hours.
“* I then offered for you to go back and remedy just those areas (not the ‘whole house’ as you claim) and I would pay you the full amount agreed.
(Image: Instagram)
“* CCTV cameras prove your cleaners did no extra hours so there is no justification for increasing the price.
“* Photos prove that during the time they were there, even the most basic level of clean was not performed.
Storm told fans she acted “fairly” and hoped the company would have done the same in this circumstance.
“Text messages prove that everything I’ve said is the truth and that you have lied. Multiple times.
“We acted fairly and gave you every opportunity to do the right thing. Anyone else in our position would have done the same.”
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Source: Celebrities - dailystar.co.uk
