Oasis ticket buyers may be issued a refund.
Problems arose after Ticketmaster’s “dynamic pricing” left many eager concert goers disappointed, with tickets selling for hundreds of pounds more than originally advertised.
MailOnline published a statement from consumer lawyer Dean Dunham explaining that the company introduced the idea back in 2022 “which sees the cost of tickets increase with the level of demand”. This means that if a large number of fans flock to purchase tickets all at once, the prices begin to soar in line with this.
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Ticketmaster have previously defended the move by saying that it was an effort to stop touts while more of the profits go toward the artists, but Dunham explained: “While this may be the case, my view is that this practice is potentially contrary to consumer law.”
(Image: NurPhoto via Getty Images)
The Consumer Protection Regulation outlines a number of prohibited or potentially unfair practices, with one of them being bait advertising: “Where a trader adventists goods or services at a particular price to grab the consumer’s attention, knowing it will ultimately be selling at a higher price, is one of the practices classed as being potentially unfair.”
Dunham said that this is “what happened with Ticketmaster’s dynamic pricing model” as a panicked reader explained their daughter had “sat for hours queuing online” but when she reached the final screen, “tickets were more than double the price advertised”.
(Image: Getty Images)
Because of this, she “panicked and bought two” which left her “overdrawn” and in regret. They asked whether her money could be refunded, to which Dean replied: “Your daughter, and many other Oasis fans, clearly saw a price advertised (or perhaps a price range) for the tickets and took the decision that this amount was affordable or acceptable, so started the long online journey to make a purchase.”
(Image: Getty Images)
“Then, at the eleventh hour when reaching the end of the online queue, she was presented with the opportunity to buy tickets – but at a much greater price,” he explained. “So, if your daughter regrets her decision enough to want a refund, she could ask Ticketmaster to cancel the ticket order and give her the money back on the basis that the contract is ‘unfair’.”
Dunham continued on to say that she could “make a chargeback claim if she paid with a debit card,” or if she used a credit card she could make “a Section 75 claim under the Consumer Credit Act 1974”.
Dean signed off by saying: “In either case she will have to say she wants a refund as the contract is unfair.”
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Source: Celebrities - dailystar.co.uk
