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    Jenny Nicholson’s Review of Disney’s Star Wars Hotel Is Worth Watching

    Jenny Nicholson’s granular critique of Disney’s Galactic Starcruiser experience reflects the fraught relationship between studios and fans right now.One of the most captivating pieces of entertainment I’ve seen so far this year is a four-hour-long YouTube video in which one woman describes her stay at a Disney World hotel. I’m as shocked by this as anyone.To be clear: I was initially resistant when my partner encouraged me to watch Jenny Nicholson’s epic “The Spectacular Failure of the Star Wars Hotel,” which breaks down in microscopic detail her visit to Disney’s Star Wars: Galactic Starcruiser. During the experience, now closed, guests on vacation were encouraged to live out their George Lucas dreams by participating in a role-playing game while staying in a structure on the outskirts of the park near Orlando, Fla.Nicholson’s monologue, which runs longer than “Lawrence of Arabia,” has been viewed more than seven million times since it was uploaded last month and has been the talk of social media, yet I was still unprepared for how absolutely riveting it was. While it highlights a litany of problems with the hotel itself, the video can also be viewed as a diagnosis of the entertainment industry’s current ills writ large. In her frustration, Nicholson becomes a valiant truth teller, clearly articulating how corporate greed betrays loyal fans to sell a cheaper and less emotionally enriching product. And she does this against a backdrop of stuffed animals and while wearing various costumes, including, at one point, a giant suit resembling a Porg, the puffin-like creature in “The Last Jedi.”The Galactic Starcruiser experience, now closed, was intended to be immersive.Todd Anderson for The New York TimesNicholson is a great storyteller, even in Twi’lek head-tails and a Rodian beanie. She lands somewhere between a friend letting you in on some great gossip and a Homerian poet of 21st-century pop culture, engaging in the oral traditions of the ancients, only the subject is theme parks and “Star Wars.”Here’s the very abridged version of what she’s talking about: In 2022, Disney opened the Galactic Starcruiser, billed as a “two-night adventure.” (Think: A cruise, but on land.) Guests would spend their days and nights inside a largely windowless hotel built to look like a spaceship, and actors would engage them in a story in which the Resistance battles the Empire for control of the vessel. As Stormtroopers and aliens roamed the halls, the visitors would play games immersing them in the world via an app on their phones.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    For Disney, Streaming Losses and TV’s Decline Are a One-Two Punch

    The company experienced a sharp decline in its traditional TV business for the second straight quarter and will raise subscription prices for its streaming services.Robert A. Iger’s urgent need to overhaul Disney — to turn its streaming division into a profitable enterprise and pull back on its troubled traditional television business — came into sharp relief on Wednesday.Disney’s streaming operation lost $512 million in the most-recent quarter, the company said, bringing total streaming losses since 2019, when Disney+ was introduced, to more than $11 billion. Disney+ lost roughly 11.7 million subscribers worldwide in the three months that ended July 1, for a new total of 146.1 million.All the decline came from a low-priced version of Disney+ in India. Last year, Disney lost a bid to renew the expensive rights to Indian Premier League cricket matches. Excluding India, Disney+ gained 800,000 subscribers, primarily overseas.To make streaming profitable, Mr. Iger, Disney’s chief executive, has shifted the focus at Disney+ away from brisk subscriber growth, which requires expensive marketing campaigns. Instead, Disney has been trying to make more money from the Disney+ subscribers it already has. The monthly price for access to an ad-free version of Disney+ rose to $11 in December, from $8.Another hefty price increase is on the way. Starting on Oct. 12, the ad-free version will cost $14, Disney said. Hulu, which is also controlled by Disney, will begin charging $18 for ad-free access, up from $15. As an incentive, Disney will begin selling a new streaming package — ad-free access to both Disney+ and Hulu — for $20 a month starting on Sept. 6.The ad-supported options for both Disney+ and Hulu will remain the same, at $8. “We’re obviously trying with our pricing strategy to migrate more subs to the advertiser-supported tier,” Mr. Iger told analysts on a conference call. The pricing news, along with a vow by Mr. Iger to follow Netflix by cracking down on password sharing, sent Disney shares up roughly 2 percent in after-hours trading.Disney still relies on old-line channels like ESPN and ABC for roughly a third of its operating profits — and those outlets are being maimed by cord cutting, sports programming costs and advertiser pullback. Disney’s traditional channels had $1.9 billion in quarterly operating income, down 23 percent from a year earlier. Disney cited lower ad sales at ABC, partly because of viewership declines, and lower payments from ESPN subscribers, along with higher sports programming costs. (On a positive note, ESPN ad sales increased 10 percent.)It was the second consecutive quarter in which Disney’s traditional TV business recorded a sharp decline in operating income.Disney is exploring a once-unthinkable sale of a stake in ESPN. Bob Levey/Getty ImagesDisney is now exploring a once-unthinkable sale of a stake in ESPN. Not all of it, Mr. Iger has made clear. But he wants “strategic partners that could either help us with distribution or content,” he said during an interview with CNBC last month. Disney has held talks with the National Football League, the National Basketball Association and Major League Baseball about taking a minority stake.Earlier this summer, Mr. Iger brought in two former senior Disney executives, Kevin Mayer and Thomas O. Staggs, to consult on ESPN strategy with James Pitaro, the channel’s president, and help put together any deal. Mr. Mayer and Mr. Staggs were both viewed as possible successors to Mr. Iger when they were at Disney, ultimately leaving when they were passed over to start their own media company, Candle Media, with the private equity firm Blackstone as the backer.Their return has sent the Hollywood and Wall Street gossip mills into overdrive. Are Mr. Mayer and Mr. Staggs now back in the running for Disney’s top job? Is Blackstone a potential investor in ESPN? Maybe the whole company is being prepped for a sale — with Apple as the buyer?The first two questions did not come up on Disney’s conference call, and Mr. Iger batted away the third. “I just am not going to speculate about the potential for Disney to be acquired by any company, whether it’s a technology company or not,” he said. “Obviously, anyone who wants to speculate about these things would have to immediately consider the global regulatory environment. I’ll say no more than that.”ESPN on Tuesday announced a 10-year deal with a casino company to create an online sports betting brand and push more aggressively into the lucrative world of online gambling. Notably, the $2 billion deal allows ESPN to rake in gambling money without — in keeping with Disney’s family-friendly brand — becoming a sports book itself.Mr. Iger is also contending with dual strikes in Hollywood. Unionized screenwriters have now been on strike for 100 days and actors for 27. They want higher pay from streaming services and guardrails around the use of artificial intelligence by studios.On the conference call, Mr. Iger addressed the strikes for the first time since mid-July, when he told CNBC — from an elite gathering of chief executives in Idaho — that union leaders were not being “realistic,” prompting an eruption of vitriol on picket lines. On Thursday, reading from a script, Mr. Iger said it was his “fervent hope that we quickly find solutions to the issues that have kept us apart these past few months.”“I am personally committed to working to achieve this result,” he added, saying that he had “deep respect and appreciation” for actors and writers.Disney’s quarter included some encouraging signs. The $512 million streaming loss was 32 percent less than analysts had predicted, for instance. In the fall, quarterly streaming losses reached $1.5 billion. In other words, Mr. Iger’s effort to drastically reduce losses is working. “In spite of a challenging environment in the near term, I’m overwhelmingly bullish about Disney’s future,” Mr. Iger said, noting that the company was on track to exceed a goal, announced in February, to cut $5.5 billion in costs.An 11 percent increase in profitability at Disney’s theme park division — despite weakness at Walt Disney World in Florida — allowed the company to salvage the quarter, to a degree. Companywide revenue totaled $22.3 billion, a 4 percent increase from a year earlier; analysts had expected slightly more. About $2.7 billion in one-time restructuring charges resulted in net loss of $460 million, compared with $1.4 billion in profit a year earlier.Excluding the charges, which were related to the removal of more than 30 underperforming shows and movies from Disney+ and Hulu, Disney reported earnings per share of $1.03. Analysts had expected 95 cents.Growth at Disney’s theme park division came largely from overseas. A year ago, the Shanghai Disney Resort was closed because of the Chinese government’s Covid-19 restrictions. The Shanghai property was open for all of the most-recent quarter. Hong Kong Disneyland also reported improved results. Disney’s five-ship cruise line has also been running at near capacity.Economists have long watched Disney’s domestic theme parks as informal barometers of consumer confidence. Historically, when budgets get tight, families cut back on expensive trips to Disney World. Whether for that reason or another, attendance at the Florida mega-resort declined. Attendance rose at Disneyland, in California.Other theme park operators in Florida have seen similar attendance declines. Some analysts have blamed ticket price increases. Others have said that tourist demand has shifted away from locations that reopened earlier in the pandemic — like Florida — and toward destinations that remained closed for a longer period. More

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    Ghibli Park Celebrates “Totoro” And Other Miyazaki Movies

    One of our first infractions at Ghibli Park was hoisting our 1-year-old onto the polyester tummy of a woodland spirit creature. Another was letting him slip under a barricade and shelter inside a furry bus with cat eyes for headlights.“He’s not following the protocol,” I told my wife, as the staff overseeing the cat-bus play zone looked on anxiously.“He’s making a mockery of it,” she said. But we didn’t stop him.Ghibli Park, which opened in November outside Nagoya, Japan, pays homage to the eccentric, enchanting films of Studio Ghibli, a company co-founded in the 1980s by the director Hayao Miyazaki. We took our two toddlers there because their favorite movie is “My Neighbor Totoro,” a beloved 1988 Miyazaki film starring the spirit creature and its cat-bus sidekick.As parents, we thought it would be fun for our boys, 3 and 1, to experience a “Totoro” immersion. And as longtime Ghibli fans, we were keen to see what the place looked like.Ghibli Park has said that a clock tower on the premises was influenced by the “late 19th century sci-fi architecture” that features in some Ghibli movies.Andrew Faulk for The New York TimesThe park includes a recreation of an antiques shop that features in the 1995 Ghibli film “Whisper of the Heart.”Andrew Faulk for The New York TimesAmerican visitors may wonder how Ghibli Park compares with Disney World. It doesn’t really. It feels much lower-key and has no rides, exotic animals, jumbo turkey legs or animatronic American presidents, among other things. The main point is to wander around soaking up Miyazaki vibes.Also, the park is not finished. Grafted onto an existing municipal park, it opened late last year, but as of early July only three of five planned ticketed sites were open. When I booked for a June visit, tickets to only one of those sites — a building called “Ghibli’s Grand Warehouse” — were available to international visitors reserving through the park’s website. (It was possible to book the other two sites through Japanese travel agencies, but I only learned that much later, from a Japanese speaker.)Susan Napier, a biographer of Mr. Miyazaki at Tufts University who visited Ghibli Park in April, told me that it had struck her as a “work in progress.” She also described the ticketing process, which has included lotteries and long online queues, as “byzantine and not fun.”Maybe this is why Studio Ghibli itself seems ambivalent about promoting Ghibli Park. In Japan, it has run advertisements advising fans to “take your time” visiting.A hypothetical theme park celebrating Nintendo or Pokemon, two other iconic Japanese creative brands, would almost certainly feel more Disney World-like, said Matt Alt, the author of the 2021 book “Pure Invention: How Japan’s Pop Culture Conquered the World.” But he added that the park’s diffuse layout and low-key marketing were in character for a studio co-founded by Mr. Miyazaki, a director who has never hidden his anticapitalist politics.Ghibli’s Grand Warehouse is the size of a modest mall or sports arena, with replicas of structures from the films, and long lines to get close to them. Andrew Faulk for The New York TimesGhibli Park is not a place to “turn your brain off,” Mr. Alt told me. “It demands a level of intellectual engagement that most parks do not.” When I booked our visit, in March, a bit of mental stimulation sounded nice. I imagined wandering the grounds in dappled sunlight, musing on Mr. Miyazaki’s cinematic oeuvre as our boys paused to collect acorns — just as the two sisters who star in “Totoro” do. (The boys, who are Anglo-American, love the acorn scenes so much that they learned the Japanese word for the nut, donguri, before the English one.)In reality, we arrived just before our three-hour afternoon visiting slot at Ghibli’s Grand Warehouse, and our intellectual capacity was limited. Our parental nerves were fraying from the hourlong journey from Nagoya and the general struggle of moving tiny, diapered humans around an unfamiliar place.Our morning in Nagoya had already been tarnished by a 4 a.m. wake up and some public displays of unchecked toddler emotion. On the grounds of the 17th century Nagoya Castle, for example, our 3-year-old, nicknamed T, burst into tears when he learned that the castle was closed for renovation.To break his mood, we took the emergency measure of buying him and his brother, nicknamed B, ice cream cones as a second breakfast. That stopped the crying, but our mounting fatigue had raised the stakes for our visit to Ghibli Park. Would the trip to meet our favorite magical creatures make all the time, money and energy that it entailed worthwhile?The park lets visitors interact with their favorite characters, including Marnie from “When Marnie Was There.”Andrew Faulk for The New York TimesA visitor catches Sheeta from “Castle in the Sky.”Andrew Faulk for The New York TimesGhibli Park may see a bump in domestic tourism this summer because Mr. Miyazaki released a new film in Japan this month. But, for my family, making a pilgrimage there was all about seeing Totoro and the cat bus.“Totoro” follows the two sisters, Mei, 4, and Satsuki, 10, as they settle into a spooky house in the Japanese countryside with their father, an archaeologist. Their mother is stuck in a nearby sanitarium, suffering from an undisclosed illness.After Mei meets Totoro by stumbling into its lair inside a giant camphor tree (and falls asleep on its tummy), she and her sister encounter the creature a few more times and learn more about its magical powers. Eventually, as their mother’s condition appears to worsen, they call in some very important favors from Totoro and the wild-eyed cat bus.Professor Napier told me that “Totoro” illustrates an aesthetic that runs through the Ghibli catalog, and which tends to be more ambiguous and subtle than Disney’s. She described it as “the immersive, low-key magic of being a human being connected with other things.”“It’s a world that you like,” Professor Napier, who is writing a book comparing Ghibli with Disney, said of Mr. Miyazaki’s animated universe. “But it’s also full of the unexpected and complex, and sometimes scary.”Totoro and the cat bus can indeed be a little frightening, especially when they flash their teeth. But the movie is much sweeter than it is scary. It’s set in “a time before television,” as Mr. Miyazaki once told an interviewer, and infused with sublime, hand-drawn pastoral imagery — pastel sunsets, a snail crawling up a plant stalk — that makes you want to be a kid growing up in rural idyll.The face of the cat bus, a magical creature that figures in the 1988 Ghibli film “My Neighbor Totoro.”Andrew Faulk for The New York TimesNo Face, a character from the Oscar-winning 2001 Ghibli film “Spirited Away,” sits in a recreation of a train car.Andrew Faulk for The New York TimesThe film also celebrates a child’s sense of wonder. Mr. Miyazaki created “Totoro” with kids in mind — he said he hoped it would make them want to pick acorns — and many critics have seen it as an ode to childhood innocence. It’s no accident that Totoro and the cat bus are visible only to the sisters, not adults.Maybe this is why I still cry every time I watch the final credits roll: “Totoro” reminds me that my boys will never be this young or innocent again.In our Seoul apartment, they play with Totoro and cat-bus dolls, sleep in Totoro pajamas and sit on a Totoro potty. Their fandom is so intense that my mother-in-law bought us tickets to a “Totoro” stage adaptation at the Barbican Theater during our last trip to London.In Nagoya, before we left for Ghibli Park, B demonstrated his enthusiasm by bringing a plastic cat bus to the hotel buffet — and feeding it a breakfast of whipped cream. He also showed the toy to a man in a ninja costume who posed for a selfie with us outside the castle.The ninja cracked a knowing smile, indicating that he, too, was a “Totoro” fan. “Cat bus,” he said in Japanese, as if the phrase were a code word.In Children’s Town, a fuzzy Totoro lies sleeping in its carpeted lair.Andrew Faulk for The New York TimesA robot from the Studio Ghibli movie “Laputa: Castle in the Sky”Andrew Faulk for The New York TimesGhibli Park lies in Nagakute, a small city in the hills outside Nagoya, a few stops down a highway from an Ikea. There’s no Ghibli entrance gate, exactly; you just wander into an unremarkable municipal park and look around for the Ghibli sites for which you have reserved tickets months in advance.The Grand Warehouse is a sleek, multistory building the size of a modest mall or sports arena, with plenty of sunshine streaming in through skylights. It sits near a grassy lawn, an ice rink and some future Ghibli sites that are under construction.Inside, there are replicas of structures from the films, including the towering bathhouse from the Oscar-winning 2001 film “Spirited Away,” and dozens of made-for-Instagram tableaux of Ghibli scenes and props.The attention to detail is striking. In an area devoted to the Ghibli film “Arietty,” I saw a giant drop of plastic dew affixed to a giant fake flower, for example. Nearby was an intricately detailed replica of the castle from “Howl’s Moving Castle,” my older son’s favorite Miyazaki film after “Totoro.”“The castle, daddy!” Three-year-old T said with delight. At last, a Japanese castle that didn’t make him cry.The problem was that most of the tableaux were mobbed with Ghibli fans — and lines that we didn’t have time to stand in with restless toddlers. The building’s only restaurant was similarly oversubscribed. We eventually found a kiosk advertising cake, but the staff said that the cake had run out.Yubaba, a character from “Spirited Away,” sits at a wooden desk.Andrew Faulk for The New York Times After about an hour of canvassing the warehouse, we headed for “Children’s Town,” a play area devoted to scenes from “Totoro” and other Ghibli films.Children’s Town has three rooms. The first is a labyrinth combining scenes from more Ghibli films than I could count: The orange train from “Laputa: Castle in the Sky,” the bakery from “Kiki’s Delivery Service” and so on. The boys loved it, even if daddy thwacked his head following them through a crawl space.The other rooms were devoted to “Totoro” and had mercifully higher ceilings. There was the house where Mei and Satsuki live with their dad. Over there was the camphor tree, where a giant Totoro lay regally beside some oversize donguri. And in the far corner sat the majestic, furry cat bus.It all looked fun, kid-friendly and immersive — almost, in fact, like something you’d find at Disney World. The boys were in heaven.“Toe-toe-row! Toe-toe-row!” B said, standing inside the tree, with the same intonation as the movie’s rousing, marching-band-style theme song.“Hey, Totoro!” said T, who had been carefully inspecting the giant acorns. “Wake up!”But even though Children’s Town seemed designed to nurture the child’s sense of wonder that Mr. Miyazaki celebrates in his movies, the warehouse staff informed us of several rules that dampened the vibe. Notably, it was forbidden to put children on Totoro’s plush tummy, or to allow them to play inside the cat bus zone for longer than three minutes — even if the zone was not crowded, which it wasn’t.The staff members were friendly, but their rules made little sense for kids as small as ours. I wondered if that was another sign that Ghibli Park was still a bit rough around the edges. Take your time visiting, as the studio says.We grudgingly agreed to the no-tummy policy, but B wished to play nowhere else but inside the cat bus. We were with him. We had spent several months — a good chunk of his life! — waiting for this moment.The staff, sensing our resolve, suggested a compromise. A special time extension could be granted under the circumstances, they said. Rather than the usual three minutes, our B could have six.Make that nine. Then 12. Et cetera. At 5 p.m., he was among last, and smallest, Ghibli fans to leave the building.Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2023. More

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    Disney’s Losses From Streaming Narrowed in the Last Quarter

    The company’s earnings were buoyed by its theme parks and cruise ships. It also announced it would soon put Hulu content on Disney+.To understand the forces that have been roiling the biggest media companies, look no further than Disney’s earnings. Streaming economics are improving — considerably so. But not fast enough to offset declines in traditional television, which is in free fall.Disney said on Wednesday that losses in its streaming business for the most recent quarter totaled $659 million, an improvement from a year earlier (and a vast improvement from the October-to-December period, when losses totaled $1.1 billion). Streaming revenue climbed 12 percent, reflecting a sharp increase in revenue per paid Disney+ subscriber, a metric investors watch closely.The problem: Disney still relies on old-line TV channels for a colossal portion of its profit — and those outlets are being maimed by cord cutting, sports programming costs and advertiser pullback. Disney’s linear networks (ESPN, Disney Channel, ABC, National Geographic, FX) reported $1.8 billion in operating income, down 35 percent from a year earlier. Revenue fell 7 percent.Robert A. Iger, Disney’s chief executive, called the decline of traditional television “a worrisome circumstance” in an earnings-related conference call with analysts. Disney shares fell by more than 4 percent in after-hours trading on Wednesday.As part of its push toward streaming profitability, Disney announced that content from Hulu would be made available on Disney+ to subscribers of both services in the United States. Mr. Iger said this “one app experience” would roll out by the end of the year. Hulu, which does not operate overseas, will also continue as a stand-alone product.Disney+ content is primarily aimed at children and families. The addition of more generalized Hulu content would “increase engagement and increase our opportunity in terms of serving digital ads — growing our advertising business,” Mr. Iger said.Disney said it would raise the price for ad-free subscriptions to Disney+ later this year, in part to push more viewers toward cheaper subscriptions that allow for advertising (which, in turn, would allow Disney to increase advertising rates). Disney most recently raised the ad-free price in December: Those subscriptions now cost $11, up 38 percent from what Disney previously charged. The option with advertising costs $8.Disney owns 67 percent of Hulu, with Comcast holding the balance. Under a 2019 agreement, Disney has an upcoming opportunity to buy out Comcast. (Estimates start in the $9 billion range.) Mr. Iger indicated on Wednesday that Disney would like to make that deal.“We’ve had some conversations with them already,” he said. “I can’t really say where they end up.” Mr. Iger notably started the conference call by congratulating Comcast, an archrival, on the success of its animated “Super Mario Bros. Movie,” which has collected $1.2 billion worldwide.Disney+ subscriber counts have abated over the past six months, in part because Disney has pulled back on expensive “subscriber acquisition” efforts — marketing campaigns that try to persuade people to subscribe. Disney+ now has about 158 million subscribers worldwide, a 2 percent decline from December, with most of the loss coming from ultra-low-priced subscriptions in India. Disney+ peaked with 164 million subscribers in October.Disney had 231.3 million subscriptions across Disney+, Hulu and ESPN+ in the quarter, down from 234.7 million in December.“The Mandalorian” is one of several lavish original Disney+ productions.Lucasfilm Ltd.Unlike most of its competitors, Disney has a safety net in the form of theme parks. Operating profit in the company’s Parks, Experiences and Products division climbed 22 percent, to $2.2 billion, as Disney resorts in Shanghai and Hong Kong finally began to recover from the pandemic. Disneyland Paris continued its attendance surge, which started last summer with the opening of a Marvel-themed expansion.Attendance also increased at Disney World in Florida and Disneyland in California, although higher costs — the introduction of a new “Tron”-themed roller coaster, for instance — dented profitability in Florida. Disney Cruise Line bookings were strong, partly because of a recent expansion of its fleet, the company said.It was Disney’s first full quarter under the second reign of Mr. Iger, who returned as the chief executive in November. He replaced Bob Chapek, who was ousted by the board following a series of blunders, including the company’s response to contentious education legislation in Florida. The fallout from that matter has led to a legal battle with Gov. Ron DeSantis over Disney World’s future expansion and oversight.On Wednesday, Mr. Iger said the company was “evaluating where it makes the most sense to direct future investments” for theme park construction, a clear reference to the standoff in Florida. Disney said last month — before the deteriorating situation with Mr. DeSantis — that it had earmarked $17 billion for Disney World expansion projects over the coming decade.When asked by analysts about the tense situation in Florida, Mr. Iger reiterated that Disney viewed it as unconstitutional retaliation for its opinion on the education legislation.As a whole, Disney generated $21.8 billion in sales, a 13 percent increase compared with last year, slightly surpassing analyst projections. Disney reported earnings per share of 93 cents, excluding certain items affecting comparisons, on par with analyst expectations.Disney is in the midst of eliminating roughly 7,000 jobs, or roughly 4 percent of its global total, as part of a campaign to cut costs by $5.5 billion. There have been two rounds of layoffs so far; the final round is expected by the end of the month.The company continues to pour money into original Disney+ programming. The third season of “The Mandalorian” arrived on the service in March. Another lavish series set in the “Star Wars” universe, “Ahsoka,” is scheduled to roll out on Disney+ this summer.At the same time, however, Disney said it would begin removing some content from its streaming services, particularly in overseas markets where growth potential is limited. It did not give any examples of the content. Because content costs are amortized over time, early removal would cost Disney up to $1.8 billion. But the move will save Disney money over the long term because the company will not need to pay residual fees (a type of royalty) to show creators. More

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    Spirited Away to Miyazaki Land

    Listen to This ArticleTo hear more audio stories from publications like The New York Times, download Audm for iPhone or Android.As an American, I know what it feels like to arrive at a theme park. The totalizing consumerist embrace. The blunt-force, world-warping, escapist delight. I have known theme parks with entrance gates like international borders and ticket prices like mortgage payments and parking lots the size of Cleveland. I have been to Disney World, an alternate reality that basically occupies its own tax zone, with its own Fire Department and its own agriculture — a place where, before you’ve even entered, you see a 100-foot-tall electrical pole along the freeway with Mickey Mouse ears. This is a theme park’s job: to swallow the universe. To replace our boring, aimless, frustrating world with a new one made just for us.Imagine my confusion, then, when I arrived at Ghibli Park, Japan’s long-awaited tribute to the legendary animation of Studio Ghibli.Like filmgoers all over the world, I had been fantasizing about a visit to Ghibli Park since the project was announced more than five years ago. I tracked the online rumors, inhaled the concept drawings, scrutinized the maps. Ghibli’s animation has always felt destined to be turned into a theme park. Hayao Miyazaki, the studio’s co-founder, is one of the all-time great imaginary world-builders — right up there with Lewis Carroll, Jim Henson, Ursula K. Le Guin, Charles Schulz, Maurice Sendak and composers of the Icelandic sagas. Even Miyazaki’s most fantastical creations — a castle with giant metal chicken legs, a yellow bus with the body of a cat — feel somehow thick and plausible and real.Miyazaki started Studio Ghibli in 1985, out of desperation, when he and his co-founders, Isao Takahata and Toshio Suzuki, couldn’t find a studio willing to put out their work. The films were brilliant but notoriously artsy, expensive, labor-intensive. Miyazaki is maniacally detail-obsessed. He agonizes over his children’s cartoons as if he were Michelangelo painting the Sistine Chapel. He will pour whole oceans of effort and time and money into the smallest effects: the way a jumping fish twists as it leaps, individual faces in a crowd reacting to an earthquake, the physics of tiles during a rooftop chase scene. Miyazaki insists that, although few viewers will be conscious of all this work, every viewer will feel it. And we do. Those tiny touches, adding up across the length of a film, anchor his fantasies in the actual world.“Ghibli” is an Italian word, derived from Arabic, for a hot wind that blows across Libya. The plan was for the company to blow like a hot wind through the stagnant world of animation. It succeeded. For more than 35 years, Studio Ghibli has been the great eccentric juggernaut of anime, cranking out classic after odd classic: “Castle in the Sky” (1986), “My Neighbor Totoro” (1988), “Kiki’s Delivery Service” (1989), “Only Yesterday” (1991), “Princess Mononoke” (1997), “Spirited Away” (2001). In Japan, the release of a new Ghibli film is a national event, and the studio’s most popular characters are ubiquitous: plump Totoro, mysterious No Face, the grinning Cat Bus, googly-eyed soot sprites. As a kind of shorthand, Miyazaki is often called the Walt Disney of Japan.Waiting for the Cat Bus in “My Neighbor Totoro.”I was dying to see, in person, how a Ghibli theme park might work. How could these surreal worlds possibly be translated into reality? What would it feel like to lose ourselves inside them?In November, when Ghibli Park finally opened, I made sure to get myself there. And so, after many years, and much traveling — at long last — I found myself stepping into the wonders of Ghibli Park.Or did I? Did I find myself stepping into the wonders of Ghibli Park?My first impression was not awe or majesty or surrender or consumerist bliss. It was confusion. For a surprisingly long time after I arrived, I could not tell whether or not I had arrived. There was no security checkpoint, no ticket booths, no ambient Ghibli soundtrack, no mountainous Cat Bus statue. Instead, I found myself stepping out of a very ordinary train station into what seemed to be a large municipal park. A sea of pavement. Sports fields. Vending machines. It looked like the kind of place you might go on a lazy weekend to see a pretty good softball tournament.There were some buildings around, but it was hard to tell which of them might or might not be Ghibli-related. In the distance, the arc of a Ferris wheel broke the horizon — but this, I would discover, had nothing to do with Ghibli Park. I wandered into and out of a convenience store. I saw some children wearing Totoro hats and started to follow them. It felt like some kind of bizarre treasure hunt — a theme park where the theme was searching for the theme park. Which was, in a way, perfectly Studio Ghibli: no pleasure without a little challenge. And so I headed down the hill, trying to find my way in.The magazine sent the Japanese photographer Rinko Kawauchi to Ghibli Park on a day when it was closed to the public, and she took along her daughter and some friends. Rinko Kawauchi for The New York TimesLike many non-Japanese viewers, I first encountered Studio Ghibli through the 2001 film “Spirited Away.” It is Miyazaki’s masterpiece, a popular and critical supertriumph that won the Oscar for best animated feature and became, for two decades, the highest-grossing film in Japanese history. Critics all over the world simultaneously fell out of their armchairs to praise it in the most ecstatic possible terms. Nigel Andrews of The Financial Times rated it six out of five stars, justifying this mathematical impossibility (“Exception must be made for the exceptional”) with a flood of rapturous beat poetry: “What is the film about? It is about 122 minutes and 12 billion years. It sums up all existence and gives us a mythology good for every society, amoebal, animal or human, that ever lived.” And he offered the ultimate existentialist blurb: “Rush now while life lasts.”I, on the other hand, am not a film critic. I am an ordinary American, someone raised on MTV and “S.N.L.” and CGI. Which means that my entertainment metabolism has been carefully tuned to digest the purest visual corn syrup. Sarcastic men with large guns. Yearning princesses with grumpy fathers. Explosive explosions explosively exploding. When I watched “Spirited Away,” at first I had no idea what I was looking at. In the simplest terms, the film tells the coming-of-age story of a 10-year-old girl named Chihiro. It takes place in a haunted theme park — where, almost immediately, Chihiro’s parents are turned into pigs, and Chihiro is forced to sign away her name and perform menial labor in a bathhouse for ghosts (ghosts, spirits, monsters, gods — it’s hard to know exactly what to call them, and the film never explains). A full plot summary would be impossible. The story moves at a strange, tumbling pace, with elements connecting and separating and floating around, revolving and recombining, as if in a dream.A bathhouse for ghosts in “Spirited Away.”But plot isn’t really the point. The majestic thing about “Spirited Away” is the world itself. Miyazaki’s creativity is radically dense; every little molecule of the film seems charged with invention. The haunted bathhouse attracts a proliferation of very weird beings: giant yellow ducklings, a sentient slime-blob, fanged monsters with antlers, a humanoid radish spirit who appears to be wearing an upside-down red bowl for a hat. There is a trio of green disembodied heads, with black mustaches and angry faces, who bounce around and pile up on top of one another and grunt disapprovingly at Chihiro. There are so many creatures, stuffed into so many nooks and crannies, that it seems as if Miyazaki has been spending multiple eternities, on multiple planets, running parallel evolutionary timelines, just so he can sketch the most interesting results. As a viewer, you have to surrender to the abundance. Crowd-surf into the hallucination.Chihiro and the soot sprites in “Spirited Away.”Miyazaki knows that his work can be difficult — and he is, at all times, righteously defiant. “I must say that I hate Disney’s works,” he once declared. “The barrier to both the entry and exit of Disney films is too low and too wide. To me, they show nothing but contempt for the audience.” At home, Miyazaki is a celebrity, recognizable to the point of parody: caterpillar eyebrows, heavy, dark-rimmed glasses, sculpted white beard, cigarette. In 2019, the TV network NHK — Japan’s rough equivalent to the BBC — aired a four-part documentary chronicling Miyazaki’s creative process. It is a festival of grouchy agony, full of insults (“He’s not an adult yet,” he says of his then 39-year-old son Goro) and self-reproach (“I feel like a comb with missing teeth”). Miyazaki is the curmudgeon’s curmudgeon. Over the decades, he has dismissed everything from iPads (“disgusting”) to 1980s Japanese animation (“resembles the food served on jumbo-jet airliners”) to art created by artificial intelligence (“I strongly feel that this is an insult to life itself”). Many artists have high standards. Miyazaki’s are in outer space.Disney is, famously, a vast corporate content farm, with all artistic choices carefully examined by an assembly line of executives, marketers, focus groups, etc. Whereas Miyazaki’s vision is absolutely his own. Despite its global success, Studio Ghibli has remained quirky and unpredictable, a direct reflection of the personalities of its founders. To this day, Miyazaki insists on meticulously hand-drawing his own storyboards. When his sketches go to Ghibli’s larger team for the technical work of animation, he checks every image, and if he sees something he dislikes he will erase it and draw right over it — explaining the whole time why it was wrong. For as long as he possibly could, Miyazaki resisted computer animation. He still refuses, on principle, to make sequels. He has long told parents that children should not watch his films more than once a year. (“Whatever experiences we provide them,” Miyazaki has said, “are in a sense stealing time from them that otherwise might be spent in a world where they go out and make their own discoveries or have their own personal experiences.”)Miyazaki is now 82. He has tried multiple times, without success, to pass the creative torch. “I trained successors, but I couldn’t let go,” he once said. “I devoured them. I devoured their talent. … That was my destiny. I ate them all.” Even his elder son, Goro, has tried his hand at directing — with mixed results. Miyazaki has abruptly retired, and then just as suddenly unretired, by my count, four times. He is currently finishing work on a new film titled “How Do You Live?” It is now in production and should be out in Japan this summer.All of which raises some huge questions for Studio Ghibli — questions so deep they are practically theological. What will happen to the company when the great Miyazaki is gone? Can such idiosyncratic imaginative worlds outlive the mind that made them? Would a theme park help (as it did for Walt Disney) to answer both of those questions?More on the Walt Disney CompanyDeSantis-Disney Rift: In the latest development in a battle between the Florida governor and Disney, Ron DeSantis has gained control of the board that oversees development at Walt Disney World, a move that restricts the autonomy of Disney over its theme-park complex.Quarterly Earnings Report: In Disney’s first earnings report since Bob Iger returned as chief executive, the company exceeded Wall Street’s expectations. But thousands of employees are expected to be laid off.Board Seat Bid Ends: The activist investor Nelson Peltz has ended his attempt to install himself or his son on Disney’s board and shake up the company.Splash Mountain’s Closure: As Disney takes steps to erase the racist back story of the Walt Disney World ride, some are claiming to be selling water from the attraction online.“Spirited Away” is now more than 20 years old. Since that first confused encounter, I have watched it many, many times. I still find it strange and scary and disorienting — but also uplifting. Despite his crankiness, Miyazaki has always defined his artistic mission in inspirational terms. “I want to send a message of cheer to all those wandering aimlessly through life,” he has written. So when the real world gets bad — when I feel depressed, stressed, misanthropic, crushed by politics or deadlines — I often find myself stepping once more into Chihiro’s world. I find myself wanting to float around in Miyazaki’s imagination as the spirits float in the herbal pools of the “Spirited Away” bathhouse. I want to snuggle into the world of Ghibli like Totoro snuggling into a bed of ferns.An elevator tower renovated to include elements from films like “Castle in the Sky.”Rinko Kawauchi for The New York Times‘‘Do you recognize this?” one of my Ghibli Park guides asked me.I did. Of course I did.We were staring at a big old-fashioned Japanese gate: red, with dark brown wood and a green tile roof. It was a structure straight out of “Spirited Away.” Waiting on the other side, framed perfectly in the doorway, was one of my favorite things in all of Miyazaki: a squat stone statue, inscrutable and smiling.My guides were two friendly members of Ghibli’s P.R. team, Mai Sato and Seika Wang. I met them up at the train station, after I finished puttering around the area, lost. They confirmed that yes, I had come to the right place. Unlike any theme park I’d ever been to, Ghibli Park was located inside a larger park, Expo 2005 Aichi Commemorative Park. And, like a very polite houseguest, it had tucked itself in without making much of a fuss. Its signage was subtle, and its attractions were spread around, at great distances from one another. The guides told me that our tour would take approximately four hours.As my body passed through the “Spirited Away” gate, I felt a slight, shimmering thrill. That smiling statue on the other side was a spirit shrine, guardian of the other world — the first real sign, in the film, that Chihiro’s life is about to be transformed. As we approached, I wanted to stop and take a selfie and text it to everyone I know. But other tourists were doing that, and more people, over to the side, were waiting politely for their turn. So the guides and I walked on.This is when we entered the forest.If you want Miyazaki to love you, it might help to be a tree. He has a well-documented reverence for nature. Rivers and mountains and oceans are practically the heroes of many Ghibli films. Miyazaki’s forests are so distinctive that certain mossy shades of green automatically make me think of them. In fact, Miyazaki often compares storytelling itself to a tree. It’s not just about flashy ornamentation, he likes to say, it’s about the deep invisible roots that support the trunk that supports the branches — all of which, in the end, allows you to hang the ornaments that everyone will admire.Totoro, Satsuki and Mei with trees in “My Neighbor Totoro.”Ghibli Park was designed, as the official website puts it, in “close consultation with the surrounding forest.” My guides told me that, amazingly, not a single tree was cut down. Again I thought of Disney World, which was created at the expense of whole ecosystems — square miles denatured and paved to make way for lucrative, user-friendly worlds of plastic and metal. Ghibli Park, by contrast, is largely unchanged forest. Seeing its attractions involves walking, endlessly, through wooded paths. Some of those paths are new or recently improved. But many seem old. The forest’s trees were thin and twisty; they stretched over our heads like sunlit hallways. They tangled off into the distance. They just stood there, being trees. Staircases, wooden and stone, branched off up and down hills. Without my guides, I would have had no idea where to go. As we walked, the American in me kept wondering about lawsuits. Surely, someone would someday trip on a root and fall down a staircase. And wouldn’t that person blame Ghibli Park? At one point, we saw a warning sign, attached to a post, telling people to beware of snakes and hornets. It listed a phone number to call if you got into trouble.Months before, in my first meeting with Studio Ghibli’s P.R. team about a possible visit, I was told that the studio would be happy to work with me but had one serious concern. If The New York Times published an article about Ghibli Park, they said, it might make more people want to come visit. This struck them as a problem. Like many Ghibli products, Ghibli Park is impishly non-user-friendly. This is true for people in Japan, and even more so for international visitors. Consider, for instance, its location. Unlike Tokyo Disneyland or Universal Studios Japan (in Osaka), Ghibli Park is not located in a tourist hub. Instead, it sits on the outskirts of an unglamorous city called Nagoya, in a region famous for being the home of Toyota — basically, the Detroit of Japan. And the park is not even in Nagoya proper. From my hotel in the center of the city, it took me an hour, and three different trains, to reach Ghibli Park. The website suggests taking the train because the park has no dedicated parking lot.The website also does its best to lower expectations, declaring immediately, “There are no big attractions or rides in Ghibli Park.” The surrounding grounds are public and free to walk around, all day long. There are only three paid areas in Ghibli Park, and by theme-park standards the admission fees are laughably low: the equivalent of about $10 to $20 for each area. But tickets, at that time, were nearly impossible to get. There was a lottery system, and they were sold out for months in advance.Occasionally, my guides would lead me to a modest little statue. “Do you recognize this?” they would ask. And it would be something from a Ghibli film: sitting on a bench, Mei’s hat and ear of corn from “My Neighbor Totoro”; standing near a tree, a tanuki from “Pom Poko”; on a table, Sosuke’s bucket from “Ponyo.” There are 15 of these objects, they told me, scattered throughout the park. A little fan-service scavenger hunt. I would pause, identify the item and take a photo. Other tourists would stop and do the same. And then we would all keep walking through the trees.Tanuki in “Pom Poko.”After a while I told my guides, only half joking, that Ghibli Park seemed like an extremely elaborate way to lure people out into the middle of an obscure Japanese forest.Yes, they said. That is basically correct.Studio Ghibli did not offer me an interview with Hayao Miyazaki. He was busy with his final film, and he almost never agrees to do interviews anymore. Besides, they said, Ghibli Park was not really his project. The man in charge was Goro — Hayao Miyazaki’s son.In person, Goro Miyazaki is almost the opposite of his father. Miyazaki the elder is a spectacle — perpetually in motion, smoking and agonizing and clutching his hair. He looks like a Miyazaki character. Goro, by contrast, looks like an absolutely normal man. He is 56, clean-shaven, slim. He sits still and speaks softly, modestly, with none of his father’s bombast. His eyes are like deep pools.Goro and I met at Ghibli headquarters, a leafy compound, designed by Hayao Miyazaki himself, that is spread over several blocks of a quiet Tokyo suburb. We sat in a meeting room featuring shelves of animation books and statuettes of Ghibli characters. Goro arrived carrying multiple large folders: his sketches and plans for Ghibli Park.The Miyazakis, father and son, have what you might call a fraught relationship. Both men have been surprisingly open about this. During Goro’s childhood, the great animator was mostly absent, cranking out masterpieces. The little boy got to know his father like the rest of Japan, by watching his films. “I just wanted him to be there,” Goro says in the NHK documentary, with great feeling. “He feels alive only when he’s making a film.” And then he adds, resigned, “He can’t change now.”“I owe that little boy an apology,” Hayao Miyazaki says.Goro Miyazaki, son of Hayao, at Studio Ghibli in Koganei, Japan.Rinko Kawauchi for The New York TimesGoro, meanwhile, was raised by his mother, Akemi Miyazaki. She taught him to love the outdoors. They were always going hiking, and they spent summers up in her father’s mountain cabin. In high school, Goro joined the mountaineering club. In college, he studied forestry. After graduation, he worked in landscape architecture. In his 30s, Goro led the construction of a quirky little Ghibli Museum in suburban Tokyo, designed by his father, which opened in 2001.This is something father and son could share: a reverence for nature. And Goro brought this reverence to his design for Ghibli Park.“There was a time when we considered making our own version of Disneyland,” he told me. “Here is the Totoro area. People can ride the Cat Bus. That’s great. But what about the environment around it?”After all, the action of “My Neighbor Totoro” is inseparable from its natural setting: thick trees, grass fields, rice paddies. Totoro drops acorns everywhere as a kind of calling card. To love Totoro is to love not just a single creature but a whole habitat.“It doesn’t feel right to have that kind of idyllic landscape in a theme park,” Goro continued. “You can’t have a rice field that’s green all year round.”What about plastic? I asked.“A plastic rice field contradicts the whole idea of Totoro’s world,” he said.In Tokyo, I went to see Toshio Suzuki, the yin to Miyazaki’s yang, the most important person in the company’s history aside from Miyazaki and Takahata. Although he has held many titles (producer, president), most crucially Suzuki has functioned as a kind of Miyazaki whisperer: a combination of friend, critic, right-hand man, creative consultant, collaborator and business partner. When Miyazaki strains a major deadline, or decides out of nowhere to retire, or when he can’t decide how to end a film — Suzuki is the one who figures out how to make it all OK, to stretch budgets and schedules, to hire or lay off whole teams of people.I met Suzuki at his office, the doorway of which features a Totoro welcome mat. We sat together at a long table, speaking through an interpreter.While Miyazaki is famously grouchy, Suzuki is open and affable. He has a deep, hearty, easy laugh. He loves to talk — so much so that he hosts his own weekly radio show.Suzuki told me that the story of Ghibli Park began, almost by accident, 20 years ago — with a quirky one-off project. It was Suzuki’s idea. For years, he had been fantasizing about building a real-world simulacrum of the cartoon house from “My Neighbor Totoro.” This was partly nostalgia: Suzuki actually grew up, in Nagoya, in a house like that — an old-style Japanese country house, with traditional woodworking. Finally, the real world gave him a perfect excuse. He learned that in 2005 a big World Expo would be held in this municipal park on the edge of Nagoya. Its organizers were inviting companies from around the world, including Ghibli, to create pavilions. And so Suzuki said: Yes. We will build this house.The expo organizers loved the idea. Maybe you could put a Totoro in the house, they said. Or some of those cute little soot sprites.No! Suzuki said. (In our interview, he actually yelled this right out loud, in English: “No!”) He was only interested in building the house. No characters. Nothing fantastical. Just the house! To this day, Suzuki is not sure why he was so adamant about that. He insists it was not some great principled stand. He just felt like saying no. When it came time to name the place, he didn’t name it after Totoro — he named it after the film’s two human children. “Satsuki and Mei’s House.”Satsuki and Mei arriving at their house in “My Neighbor Totoro.”To build the house, Suzuki enlisted Goro. Goro may not have had his father’s animation genius — no one really did — but he had other things. A similar obsession with detail. An iron will. Goro knew construction. He had a good practical head on his shoulders. He had built the Ghibli Museum. He would be able to solve any logistical problems. And he had people skills that his father lacked.“The one thing that’s very different from Goro to his father, what sets them apart, is how they use staff members,” Suzuki told me. “Hayao Miyazaki is maybe not a great leader. But Goro is very good at making the team function. He’s very good at bringing the best out of each team member.”The whole Totoro house project was a lark. Would the public even be interested in visiting an elaborate wooden replica of a house from a cartoon? Suzuki had no idea. But popularity wasn’t really the point. The impulse was deeper than that.Well, it turned out that the public was interested. In 2005, when the World Expo opened, Satsuki and Mei’s House was an instant sensation. Such huge floods of Miyazaki fans poured in that everyone worried the house would be ruined. Its artisanal woodworking was not designed for so much traffic. They imposed a limit: 800 visitors a day. But the competition for those 800 spots was so fierce that, eventually, the expo instituted a lottery system. On an average day, 600,000 people applied. Everyone in Japan seemed to want to put their physical bodies inside the world of Studio Ghibli.Suzuki is still amazed by this. It was just a house! When the expo ended, he said, Ghibli received calls from all over Japan — from north to south, Hokkaido to Okinawa. Everyone wanted Satsuki and Mei’s House to be moved to their city. Suzuki even received a call from the city of Toyota, which was interested in moving the house inside the car company’s headquarters.What on earth was this insatiable hunger? I asked Suzuki. Why would so many people go to so much trouble to stand inside an ordinary house?It’s an excellent question, he said. In fact, that’s exactly what the head of Toyota asked him. Toyota hoped that, if they could figure out the source of this public frenzy, it might help them sell their next car.But Suzuki had no good explanation. And in the end he told everyone that Satsuki and Mei’s House would stay in Nagoya. Many years later, this odd building would become the anchor, and the guiding spirit, of Ghibli Park.Satsuki and Mei’s house, an exact replica of the home from “My Neighbor Totoro” (1988).Rinko Kawauchi for The New York TimesGoro started planning Ghibli Park in 2017. It was similar to Satsuki and Mei’s House — but much bigger, much more complicated. It would require all of his skills. His ability to lead teams of actual humans. His ability to haul his father’s imaginary structures, kicking and screaming, into reality.Building that Totoro house, Goro told me, had been an incredible hassle. Architecturally, he discovered, the cartoon structure made very little sense. It was tricky to come up with a design that would be both recognizable to viewers of “My Neighbor Totoro” while also functioning as a real-world house. The traditional woodworking required a highly select group of artisans. They were proud, opinionated and stubborn. They argued with Goro over all kinds of things: the blueprints, the height of the ceilings. They didn’t want to build a temporary structure, so Goro had to promise to protect it even after the expo ended. Studio Ghibli had planned to paint the house when it was finished, to make it look plausibly old. But the artisans hated that idea and insisted on aging it in their own way: burning and rubbing the wood, lacquering it with persimmon juice. To make everything worse, the expo’s roads were blocked by construction, so carpenters had to drag supplies over a hill. Everything took longer than it was supposed to. When the expo auditors saw the expenses, they thought there had to be some mistake. It’s not possible to spend so much money on a single house! they said. We could have built a beautiful modern house for a fraction of this cost.Inside Satsuki and Mei’s house, where visitors can open drawers and closets and find real dishes in the cupboards.Rinko Kawauchi for The New York TimesNevertheless, Goro persisted. He overcame all the obstacles. He built the imaginary house. Unfortunately, however, that triumph did not last — because somehow, Goro agreed to step out of the real world and into the world of his father. He agreed to direct a Studio Ghibli film.It did not go well. Goro’s film, “Tales From Earthsea,” lacked the energy that defined his father’s work: the throbbing physicality, the restless joy, the moral ambiguity. It was, to be blunt, stiff and humorless. The villain cackled. The hero was noble. At a screening, Miyazaki walked out after only an hour. “It felt like I’d been in there for three hours,” he said, despondently, before reluctantly heading back in. All of this was captured in the NHK documentary. Still, almost unbelievably, Goro went back for more. He proposed directing a second film. In the end, after some more father-son fireworks, this one, “From Up on Poppy Hill,” was — thank the Forest Spirit — much better than his first.And then came this huge undertaking of Ghibli Park. A theme park, in a way, had higher stakes for Goro Miyazaki than any single film. This would be a public, physical, visitable, globally anticipated translation of his father’s imaginative worlds. And Goro would be absolutely in charge.A detail in Satsuki and Mei’s father’s study.Rinko Kawauchi for The New York TimesEventually, after our very long walk through the forest, my guides and I arrived at Satsuki and Mei’s House. As an attraction, it is hilariously minimalist — almost more conceptual art about a theme-park attraction than a proper attraction in itself. It’s as if a giant hand reached into the film, plucked just this building out and set it down in a clearing in this forest. We stepped inside. The house was clean, small and crowded. Visitors had removed their shoes, as if they were visiting a real person’s home. And everyone was just doing house things: opening drawers, opening closets, turning faucets on and off. The place had been arranged, with perfect realism, as if a Japanese family actually lived there. Tatami mats covered the floor. Dishes filled the cupboards. I slid open a closet. Nice, actual blankets, folded neatly, sat on the shelves. The bathroom had a big round tub just like the one in the film. Outside, the yard featured a working water pump: pull the handle, watch it flow.There was not a single image of Totoro — the most beloved of all the Studio Ghibli characters, the company’s equivalent of Mickey Mouse. Nor could I find any soot sprites. I stepped outside. On one side of the house, down at the ground, people were lining up to peek into a dark hole. In the film, this is the portal through which Totoro emerges. I got in line. Surely there would be a Totoro here. A pair of eyes at least. Finally! I thought. Ghibli Park had made me work for it, but I had found a Totoro. I waited my turn. I bent down. The hole was empty.When I told Goro about this experience, he seemed pleased.“We wanted to do something authentic,” he said. “Once you try to bring Totoro into reality, you can only do it with a doll, or a robot, or someone dressed as Totoro. It would just lose authenticity. I felt that it was more important to have the building give the feeling that Totoro might be there. When you sit in that tatami room, or if you look under the stairs, you feel like he might be hiding.”The most theme-park-like area of Ghibli Park — the place that you will see all over Instagram — is called Ghibli’s Grand Warehouse. From the outside, it absolutely lives up to that name. It is a big giant warehouse: hulking, boxy, utilitarian. It looks as if it might contain a municipal swimming pool — which, in fact, it once did. (An identical building, right next door, still contains an ice rink.) Now the building is stuffed with Ghibliana: a dense bonanza of references and tableaus and scale-model buildings. It is colorful chaos. There are fountains and staircases and bright mosaics with Ghibli’s signature creatures worked into the patterns. There is a children’s play area featuring Totoro and a giant Cat Bus. There is a grand old-fashioned theater that plays charming short films never released in theaters. (I saw one about a group of preschoolers who imagine their way out onto the open sea, where they lasso a smiling whale.)Princess MononokeThe Grand Warehouse’s main draw was an exhibition called, wonderfully, “Exhibition: Becoming Characters in Memorable Ghibli Scenes.” It is a series of life-size tableaus from beloved Studio Ghibli films into which visitors can insert themselves. You can run on top of a giant fish with Ponyo, pose with a robot from “Castle in the Sky,” enter the cluttered clubhouse in “From Up on Poppy Hill” or stand with the hunters from “Princess Mononoke.” Or, the most popular choice, you can sit on the train next to No Face.Let’s pause here, briefly, to make sure we all fully appreciate No Face. The very best Miyazaki characters, the ones that hit on the deepest spiritual levels, are the ones that do not speak. Totoro, the Cat Bus, soot sprites, kodama (the little rattle-headed forest spirits in “Princess Mononoke”). And the greatest of all these — one of the great strange miracles in the history of cinema — is No Face. No Face is a lonely ghost who appears, out of thin air, in the middle of “Spirited Away.” He is so simple and deep, so eloquently silent, that it is hard to even describe him. Words themselves hesitate. This, in fact, is partly what No Face is about: the failure of language. He speaks in incoherent monosyllables (“eh, eh, eh”) — tender little noises that nudge their way toward language but never quite get there. And yet his sounds are full of feeling, full of all that wants to be expressed but can’t.An exhibit in the Grand Warehouse with No Face, from ‘‘Spirited Away’’ (2001).Rinko Kawauchi for The New York TimesNo Face, in other words, is quintessential Miyazaki. In a 2002 interview, Roger Ebert told Miyazaki he loved the “gratuitous motion” in his films, the way “sometimes people will just sit for a moment, or sigh, or gaze at a running stream, or do something extra, not to advance the story but only to give the sense of time and place and who they are.” To which Miyazaki responded: “We have a word for that in Japanese. It’s called ma. Emptiness. It’s there intentionally.” Miyazaki clapped his hands. “The time in between my clapping is ma,” he told Ebert. “If you just have nonstop action with no breathing space at all, it’s just busyness.”No Face is ma come to life. He is a living negation, an absent presence — a character so minor that he becomes extremely major. His body is a big black swoop. His face is a white mask, in which the eyes and mouth are just black holes. No Face’s body is semitransparent, so you can actually see the background right through him.This was the one experience I absolutely wanted to have at Ghibli Park, the thing I had been fantasizing about from thousands of miles away: to sit next to No Face. I wanted to enter Miyazaki’s most iconic scene: No Face, sitting, expressionless, on a red velvet seat on an ethereal train near the end of “Spirited Away.” I needed to sit there with him, to put my real 3-D body next to his fake 3-D body. I needed to feel that I was gliding over the water, lonely but not alone, on his sad hopeful journey.Chihiro with No Face in “Spirited Away.”Unfortunately, this turned out not to be possible. Everyone else in Japan seemed to have come to Ghibli Park to take this photo. The line seemed infinite. My guides simply acknowledged that, given the time constraints of our tour, the wait would be too long. (They did not offer, even for a second, to let me cut the line, which I appreciated, because I almost certainly would have done it, thereby violating the whole anti-greed ethos of “Spirited Away.”)As a consolation, my guides took my photo in a different tableau, one with a very short line. It was the climactic scene from “Porco Rosso,” Miyazaki’s story of an Italian pig-pilot. This is not one of my favorite Ghibli films, but I would take what I could get. In the tableau, a huge crowd cheers as Porco, his face battered and swollen, throws a punch. I stepped into the fight, tilting my body to absorb Porco’s punch, pretending to punch him back. It felt completely ridiculous. The P.R. team took my photo. It looks as ridiculous as I felt.I left the Grand Warehouse feeling — I have to say — mildly disappointed. I had not sat with No Face. Nor had I enjoyed the concession stand that offers, as the website puts it, “local milk in a glass bottle with an original design.” (Another infinite line.) Despite all its color, the Grand Warehouse felt static, plastic, a little anticlimactic. Unlike in Ghibli’s films, nothing moved. Part of me — again, the American part — had been expecting to be shocked, entertained, thrown around. It was hard to imagine Hayao Miyazaki, the genius world-builder, the man obsessed with motion, building a place so oddly still. He would have built a rollicking theme park.In fact, Toshio Suzuki told me, that had once been his plan. Not many people knew this, Suzuki said, but a long time ago Hayao Miyazaki went to Disneyland. And he loved it.“He kept it to himself,” Suzuki said. “He never said that at home — that he had fun at Disneyland. But I know what happened.”The Cat Bus, an interactive exhibit taking children into the world of “My Neighbor Totoro.’’Rinko Kawauchi for The New York TimesIn fact, Miyazaki had so much fun that he came back to Japan dreaming of building a theme park of his own. He sketched secret plans of Ghibli-themed roller coasters. Suzuki saw them. But these plans never came to pass. Goro wasn’t interested.The Grand Warehouse, Goro told me, was motionless by design. He felt that even the most advanced theme-park effects — rides, virtual reality — could never compare with the experience of watching Studio Ghibli’s films. So he didn’t even try. The absence of attractions, the lack of motion in the Grand Warehouse — it was all perfectly intentional.“It’s the visitors that create the motion,” he said. “The characters don’t move, so the visitors have to move themselves. People get very creative, interacting with the scenes. Whether you enjoy it or not — and how you enjoy it — is up to you. And I think that is more Ghibli-esque.”A couple of weeks before it opened, Miyazaki visited Ghibli Park. Toshio Suzuki went with him. Goro gave them a tour.The park, Miyazaki said, “was something that I wouldn’t have come up with myself.”“He looked a little lonely,” Suzuki told me. “Maybe thinking that his time was up.”An exhibit inspired by ‘‘The Secret World of Arrietty’’ (2010).Rinko Kawauchi for The New York TimesMy favorite experience of Ghibli Park, the most “Ghibli Park” experience of all, came at the very end. It involved no lines, no merch, no Miyazaki characters — and yet somehow it felt steered, or framed, or made possible, by Miyazaki. Back at the train station, after my tour, I said goodbye to my guides. Then I turned and walked, over the sea of concrete, back down the hill. Past the Grand Warehouse, through the “Spirited Away” gate. And I followed the path back into the forest. The forest was, after all, the whole point of this park, its inspiration — the thing that father and son could always absolutely agree on.I plunged into the trees and started wandering at random. The forest was not, like so many of the forests in Miyazaki’s films, ancient and primeval. It was younger, more modest. World War II left Nagoya and its surroundings in ruins. The city was destroyed by bombs. The trees were cut down. Much of the soil had been stripped to make clay. This forest was planted, in the years following the war, as an intentional act of recovery. Since then, these trees had been struggling to grow in that white, clay-heavy soil. That’s why they looked the way they did: lean, hungry, twisting. They had to work harder than trees in other places. This is part of why Goro was determined not to cut down a single one. When a few trees got in the way of Ghibli Park’s construction, he had them carefully moved.I kept walking. I scaled steep wooden stairways. Very few other people were out hiking, so most of the time it felt as if we were all alone, me and the trees. I considered the Japanese term “forest bathing” — the notion that walking through trees cleanses your soul. I walked on boardwalks that stretched up toward the canopy. I thought about how this was a place I never would have visited in 100 lifetimes — this unfamous small forest in a municipal park on the outskirts of an industrial city in Japan. And how this was exactly Goro’s plan: to lure people here with the promise of Ghibli’s imaginary world — and then to give them this real one. This place was real, and I was real, and those two realities were overlapping. Trees, trees, trees. It was entirely up to me where to go, what to look at, when to leave.I stopped to watch a spider working in some upper branches, building a large web, twisting and prancing, silhouetted against the blue sky. I passed clusters of fallen acorns on the ground — the forest replenishing itself — and they made me think about Totoro, and thinking about Totoro made me notice more acorns, and soon I stooped to collect some. I filled my pockets. I was happy. And it struck me that this was exactly what I went into Miyazaki’s films for, and what Miyazaki’s animation almost paradoxically did for me: It helped me to find reality, to really see it, to experience it as real, ordinary and strange, boring and surprising. Ghibli Park, in its simplicity, honored this spirit completely. Goro’s vision of a theme park was more radical than the grandest roller coaster could ever be.As the sun started to set, I followed a steep path to the top of a hill. There was a little clearing with wooden benches. An old informational sign from the World Expo. It looked like a place no one had been in 10 years. I went inside a small wooden building that turned out to be a bathroom. Taped up on a utility closet, with thick green tape, was a single sheet of paper. It seemed to be some kind of sign. I examined it. It showed a blurry photo of a stout monkey, standing on all fours. There was some Japanese text underneath, so I ran it through my phone’s translation app. The sign was a warning for hikers. But in that moment it read to me like a poem, or a whole life philosophy:Do not make eye contact with monkeys.Do not feed the monkeys or expose them to foodAfter a while, we will move. not stimulating please.A play area in Ghibli Park’s Grand Warehouse, one of the only conventionally theme-park-like parts of the park.Rinko Kawauchi for The New York TimesSam Anderson is a staff writer at the magazine. He has written about rhinos, pencils, poets, water parks, basketball, weight loss and the Fountain of Youth. Rinko Kawauchi is a Japanese photographer known for her images of elemental subjects collected in books including “Ametsuchi” and “Halo.” Her solo exhibition will be shown at the Shiga Museum of Art through March. More

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    Christmas at Dollywood, With Streetmosphere and a Chicken Lady

    Dolly Parton’s theme park gets into the holiday spirit in a way that rivals Radio City’s Rockettes — with fewer kicklines but far more fingerpicking.Parker Collins, 15, does a version of “Jingle Bells” on his banjo. “Usually I get excited, and I start playing fast,” he said.A family poses in front of the Dollywood Smoky Mountain Christmas sign at the entrance of the park.PIGEON FORGE, Tenn. — In June or July, Dollywood employees begin stringing more than six million twinkle lights across Dolly Parton’s namesake theme park, here in the Smoky Mountains.In a mad sprint just after Halloween, they add more than 650 evergreens, including a 50-footer that serves as a canvas for a light show about a polar bear. The steam train that whistles through the park is topped with a giant wreath; Santa stuffies appear as balloon pop prizes.By early November, Heidi Lou Parton, Dolly’s niece, is onstage, surrounded by glistening firs, harmonizing on “You Are My Christmas,” a song written for her father, Randy Parton. She was all of 4 when she made her debut at Dollywood, singing background vocals for Randy, one of Dolly Parton’s 11 siblings. Now 37, Heidi Lou has been performing at Dollywood ever since, including nearly a decade of Christmas shows, most of them alongside her father, aunts and cousins.All of her earliest memories are at Dollywood, she said one afternoon between gigs. “It’s an oasis for me.”Nearly 3 million people a year come to the theme park.Stacy Kranitz for The New York Times“Christmas in the Smokies” is Dollywood’s signature holiday show and has been running since 1990.Stacy Kranitz for The New York TimesYou don’t have to be a Parton to hold Dollywood close, especially during the holidays. Generations of families have made it an annual tradition to visit this 160-acre entertainment complex, 35 miles from Knoxville, which has transformed, over three decades, into a Christmas attraction to rival Radio City’s Rockettes — with fewer kicklines, but far more fingerpicking.“Christmas in the Smokies,” its signature show, has been running since 1990, with a live orchestra and Appalachian storytelling, a flatfoot dancer and a fiddler. The park serves as the setting for “Dolly Parton’s Mountain Magic Christmas,” the star’s latest NBC special, now streaming on Peacock, which gives a glimpse of several Dollywood musicians, like Addie Levy, a 20-year-old mandolin, guitar, fiddle and upright bass player.“There is something for everybody during all the four seasons,” Dolly Parton said in a video interview in September, already offset by candy-pink pines that matched her manicure. “And of course, Christmas is the highlight of it all.”“We make almost as much money now, from Thanksgiving to the first of the year, as we do the whole rest of the year,” she added (a bit of showbiz hyperbole, but the park does have some of its busiest days in that period).Parton, 76, has been a cultural force for decades, an empire-builder whose business ventures include baked goods and dog T-shirts (Doggywood, y’all!), and a rare social unifier whose philanthropic reach has markedly increased. Last month, Jeff Bezos gave her $100 million to add to her already robust charitable giving; among other endeavors, she founded the Imagination Library, which distributes free books to children. Early this year, Dollywood announced a new program in which the 4,000 employees across all its attractions — including part-time and seasonal workers; even a temporary Santa — could have 100 percent of their college tuition paid for by the company. They are eligible on their first day of work.While Dollywood is open most of the year, “Christmas is the highlight of it all,” Dolly Parton said.Stacy Kranitz for The New York TimesEach morning the national anthem plays just before Dollywood visitors enter.Stacy Kranitz for The New York TimesDollywood, which was founded in 1986, when Parton went into business with Herschend Family Entertainment to rebrand and then expand their existing amusement park, is the largest employer in its rural county. “We want people to have opportunities,” said Parton, whose title at the park is dreamer in chief. “The employees to feel proud to be working there. You don’t want them to feel like they’re just there to serve you. You also, in turn, want to be able to do some things to help make their lives better, and to serve them.”That’s in part why she wanted to do her Christmas special there — “to just show off who we are and what we have there at the park,” she said.“They’re good-looking people!” she added with a hoot.A few days spent there last month, darting among the topiaries of butterflies (Parton’s signature creature), revealed a crosscurrent of her fan base: retirees looking for a homey glimpse of yesteryear; church groups who appreciate the park’s roots in Christian culture; overstretched families looking for a more affordable theme park adventure; mother-daughter bonding outings, gay couples and girlfriend crews with spangly earrings and coordinating T-shirts. Add in reindeer antlers and kids in tinsel and pajamas, and it’s the holidays.Watching the string band, Linda Lay, 60, who runs a family farm business and sings bluegrass with her husband David Lay, leaped off her feet in a jig. “When the music’s good, I just get up and dance,” she said. “To us, there’s two kinds of music,” added David, 64, a mustachioed, overall-ed fourth-generation farmer, who harmonizes and plays guitar. “It’s either good, or it’s bad.”Dollywood’s business was long built on repeat visitors — season-pass holders that came from the region, screaming through the rides in the summer (there is also an adjacent water park), pumpkin-spotting at the harvest festival in the fall. But since the pandemic, Dollywood’s leaders found an uptick, sometimes even a majority, of single-ticket buyers in their nearly 3 million annual attendees. Now on pace for a record-breaking season, they have been working to sell the park to people like Carrie Shea, 23, from Satellite Beach, Fla., who was decked out in full Dolly regalia — fringed white boots, a pink-rimmed cowgirl hat — from the apparel shop Dolly’s Closet (tagline: “her style, your size”).Children gather for story time at DreamMore, a resort hotel affiliated with Dollywood.Stacy Kranitz for The New York Times“I’ve loved Dolly since I was a little girl,” said Shea, who works in retail. “Just being around everyone else who loves Dolly — Dolly has such a great moral code, she’s such a woman of empowerment. There’s just pure love walking through.”While you can get a flick of glitz by stepping onto her old tour bus, don’t expect over-the-top camp; there are no rhinestone-encrusted Dolly statues here. The star’s aura is represented more subtly, with a working chapel named for the doctor who delivered her, say, or a small plaque commemorating her uncle Bill’s work as a conservator of chestnut trees.Her music and influences, though, are easy to find. Dollywood entertainers are devoted practitioners of bluegrass, folk and other Americana musical styles not often heard in theme parks. Even if you don’t seek them out, you encounter them at the park, in outdoor trios and roaming banjo players like Parker Collins, a 15-year-old with a deep Southern twang and a virtuosic pluck.Come Christmas time, he does his own speeding rendition of “Jingle Bells,” dueling banjo-style. “Usually I get excited, and I start playing fast,” he explained.Betty Disney cradles her baby, Brooklyn, while sitting next to her daughter Blake in front of a nativity display at Dollywood.Stacy Kranitz for The New York TimesAs an institution, Dollywood stands alone in showcasing these heritage mountain sounds to vast audiences, said Roy Andrade, director of old-time music and a professor at East Tennessee State University, which operates the first Appalachian studies program in the country. “In providing a venue and supporting and encouraging young budding musicians, they are contributing to the health and survival of this music,” he said.Some of his students gig at Dollywood. “Our students like playing there because it pays well,” he said, “and it’s a bit grueling — you’re playing all day. You really get to work on your chops. After two or three hours of playing, you’re warmed up, anything can happen — it’s a nice creative space.”The community it offers, in and around artists, is also vital. “This music has always been learned knee to knee,” he said. “That’s the No. 1 way it’s transferred between people.”Addie Levy, the young musician, felt it, when she visited Dollywood as a child. “I used to tell my parents I would sell Dippin’ Dots if I could work here,” she said. She started performing there at age 12 in a bluegrass duo; now she plays at Dollywood and its affiliated resort hotel, DreamMore. Her debut solo album is out next year, including songs she wrote in the break room at the hotel, where a corridor is lined with images of Parton’s 50-plus studio albums.“I’ll walk through her album hallway and think wow, maybe one day I’ll have three of these,” Levy said. “You just get inspired when you see her looking over you. You’re like, look Dolly, I’m writing this song — I think you’d like it.”Members of the Jolly family at DreamMore.Stacy Kranitz for The New York TimesBirthday guests are given a special button to wear during their visit.Stacy Kranitz for The New York Times‘If someone doesn’t have a smile, give them yours’Dollywood emphasizes what’s called “streetmosphere,” especially the one-on-one interactions guests have as they meander through areas like Rivertown Junction, with a replica of the log cabin Parton grew up in, and Craftsman’s Valley, where they can buy a hand-tooled belt from a magnificently bearded artisan, or blow their own glass ornaments. Disney’s streetmosphere is more about a hug from a branded character, often hidden in a plush suit. But Dollywood prides itself on making its employees accessible to visitors — conversationally, temperamentally — whether they are costumed singers and dancers, or cashiers slinging cinnamon bread. (I was persuaded to buy a loaf and a roll, plus supplementary icing.)Those points of connection, whether with a person or a song, are what keep visitors coming back. “We call them ‘moments of truth,’” said Roger White, a longtime entertainment manager.Parton’s magic is that — beneath the wigs and plastic surgery, and the unshakable boob-joke persona she has honed over more than a half-century in show business — she still exudes authenticity. An average person might go mildly batty listening to piped-in Christmas tunes for 10 hours a day, five days a week, for two months, but among the theme park staff are genuine believers. “I put up 30 Christmas trees at my house,” said Chance Smith, a performer turned entertainment manager.Dollywood prides itself on making its employees accessible to visitors. Those points of connection, whether with a person or a song, are what keep visitors coming back.Stacy Kranitz for The New York TimesHe’s outshone by Parton herself, whose home in suburban Nashville features a Christmas tree in nearly every corner, according to Steve Summers, her longtime creative director. “It’s like a theme park inside,” he said, with colors and ornaments to match each room’s décor. (Think parakeets and vintage cars; the kitchen tree is hot pink.)Summers is a graduate of Dollywood, too: a tall Ken doll of man, he started there as a singer and dancer, duetting with Parton regularly, before she plucked him out to oversee her costumes (300 looks a year) and aesthetics. “If you do know Dolly, you know that behind the scenes, she is a force. And I appreciated that,” he said in an interview in Parton’s Nashville production offices, where the lyrics for her hit “9 to 5,” handwritten in her neat cursive on a yellow legal pad, hang framed by the door.“He’s just been the best thing that ever happened to me,” Parton said.The Dollywood Express train, which is coal-powered, travels through the park.Stacy Kranitz for The New York TimesOver the years, Dollywood acts have gone on to “American Idol” and Broadway. The country star Carly Pearce debuted there as a teenager. But some artists are content to stay at the park.Take the Chicken Lady.In rainbow glasses and a headset mic, some rubber poultry — “my emotional support chicken” — in her apron pocket, Miss Lillian, as her character is formally known, is a local favorite. With a sprig of holly in her hat, she improvises songs on her ukulele. (“What’s your name?” she asked a tween who sought her out one rainy day. “Grace? Oh, we have Grace in this place!”)“I’ve been here almost 20 years,” said the Chicken Lady, whose civilian name is Connie Freeman Prince. “I’ve seen a lot of children grow up.”“I’m in a point in my life when I say, ‘Dear God, just put me where I can be a light,’” Connie Freeman Prince, also known as the Chicken Lady, said.Stacy Kranitz for The New York TimesMariam Ali, a game attendant at Dollywood.Stacy Kranitz for The New York TimesCaleb Brown, one of the park’s performers, won a Brass Ring award in 2021.Stacy Kranitz for The New York Times“If you do a show 200 times in two months, every now and then you might trip on your own mouse tail,” Kelsey Lane Dies said. “You just have to let it go, because you have to get back onstage so quickly.”Stacy Kranitz for The New York TimesLike many Dollywood performers, Freeman Prince has serious credentials — a B.F.A. in theater; TV, movie and voice-over roles. She does a mean Judy Garland impression and once worked as a Dolly impersonator. She met her husband, a sound designer, and got engaged “on park,” as employees call the grounds. “A lot of people get engaged here,” she said. “A lot of people have different parts of their lives shared here. And I’m in a point in my life when I say, ‘Dear God, just put me where I can be a light.’”In more than a dozen interviews at the park, there was one mantra from the boss that I heard repeated over and over: “Dolly always says, ‘If someone doesn’t have a smile, give them yours.’”“The littlest thing you do can change someone’s day,” said Nathan Forshey, a performer for 17 years, whose latest role is the town crier. “What you do matters. That’s what this place has taught me.”The Dollywood Emporium sells, among other things, Parton’s perfume.Stacy Kranitz for The New York TimesScenes from the all-you-can-eat dinner at Aunt Granny’s Restaurant inside Dollywood.Stacy Kranitz for The New York TimesA replica of Dolly Parton’s childhood home is furnished with some of her family’s heirlooms.Stacy Kranitz for The New York Times‘If she’s still asleep at 3 a.m., it’s a miracle’For all its good-heartedness, Dollywood can be notably lacking in diversity, especially onstage.When Caleb Brown started in 2018, he noticed he was one of only two performers of color, among dozens of cast members. Though he felt supported himself, it was something he brought up immediately, first with the other actor — who said “that it was also a concern for him” — and then with management, he said, in an effort to dispel any sense that Dollywood’s appeal was limited to white country fans.“I think there’s a lot of people like me who would benefit from this place so much,” Brown, 27, said. In 2021 he won a Brass Ring award — the Oscars of the international attractions industry — for best performer.Some visitors felt alienated by the park’s traditionalist choices: the holiday shows center on straight family stories, with mostly white actors. “When people celebrate Christmas, they can celebrate in different ways, and families can look very different,” said Zaki Baker, a mother who came often with her young children. “It seems like they have a narrow perspective.”Park leadership said they make tweaks every season, including to popular shows; they recently added a new song to “Christmas in the Smokies.” In a statement, Tim Berry, Dollywood’s vice president of human resources, said the company believes that “a diverse work force makes us more creative, flexible, productive and competitive,” adding that “our diversity encompasses differences in ethnicity, gender, language, age, religion, socioeconomic status, physical and mental ability, thinking styles, experience and education.”For years, Parton’s brand has been about inclusivity and acceptance; lately she has come out more forcefully in support of the gay community and movements like Black Lives Matter; in 2018, she changed a separate attraction known as the “Dixie Stampede” to the Dolly Parton Stampede.To stans like Shea, the Florida visitor, every section of the park seemed imbued with Parton’s spirit, including an aviary showcase for birds of prey, created by the American Eagle Foundation. (“I was like, oh my God, Dolly cares about the eagles!”) But behind the scenes, John Owens Dietrich, a former choreographer and director for the Rockettes, who teaches at N.Y.U., has also had an outsize influence in creating movement and songs for the park, and coaching performers through a grueling schedule of as many as six shows a day.Generations of families have made it a tradition to visit this 160-acre entertainment complex.Stacy Kranitz for The New York TimesDreamMore workers keep the guests entertained.Stacy Kranitz for The New York TimesIt was intimidating at first. “If you do a show 200 times in two months, every now and then you might trip on your own mouse tail,” said Kelsey Lane Dies, who plays a mischievous rodent in a child-oriented Christmas production. “You just have to let it go, because you have to get back onstage so quickly.”Dies, 28, who trained at a theater conservatory in New York, was one of the first employees to take advantage of the college tuition program. She’s studying organizational leadership, with an eye toward eventually moving off the stage. “Had this program not existed, I very likely would never have gone back to college, unless I won the lottery,” she said.The industriousness and quality control at the park comes from Parton herself. She’s sat in on auditions; she wrote the material for the autobiographical shows her family members long performed; she’s there on opening day every year, and at the introduction of new rides (though she doesn’t partake herself — she gets motion sickness). The park is now building another resort: she’s in the meetings to select the drapery.“You can’t outwork Dolly Parton,” Summers said. “Nobody can. If she’s still asleep at 3 a.m., it’s a miracle.”Perhaps as a counterpoint to all the evident busyness — and to the sensory onslaught of most theme parks — Dollywood invites visitors to pause and listen: to the strum of an instrument, and a sweet Christmas bell. To the squawk in the bird sanctuary and the burbling creek by the old mill. To each other, and to their surroundings.“That’s why I love this place,” Heidi Lou Parton said. “There are secret places you can go to, and you can hear the mountains.”Dolly’s voice lingers, too. A cursive-print sign at the park’s exit bears her all-embracing message: “I will always love you.”Some of the millions of Christmas lights around Dollywood this time of year.Stacy Kranitz for The New York Times More

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    'The Search for Snoopy,' a 'Peanuts' Experience, Is in the Works

    An adventure awaits visitors in Honolulu in “The Search for Snoopy,” starting in March.“Peanuts” fans who have dreamed of visiting Snoopy’s red doghouse, Lucy’s therapy booth (only 5 cents!) or Charlie Brown’s classroom will have their chance next year, with an interactive experience in Honolulu called “The Search for Snoopy: A Peanuts Adventure.”The event will take visitors through the familiar scenery of Charles M. Schulz’s newspaper strips and cartoons, and will be presented at Ala Moana Center, an open-air mall, starting in March.“The beauty of ‘Peanuts’ is that there are 17,500-and-some-odd strips that Sparky — Charles Schulz — created over the 50 years of ‘Peanuts’ in syndication,” which provided many stories, themes and locations to mine, Craig Herman, a Peanuts Worldwide vice president, said in a conference call with the show’s producer. (Original “Peanuts” strips were published from Oct. 2, 1950, through Feb. 13, 2000. The last original installment came out the day after Schulz’s death.)For the Hawaii experience, Peanuts Worldwide partnered with Kilburn Live, the company that produced an interactive Dr. Seuss Experience, in a collaboration that began three years ago. “It takes a long time to get it right,” Mark Manuel, the chief executive of Kilburn, said in the interview.Other set pieces in “The Search for Snoopy” include Charlie Brown’s bedroom, where visitors can release a Charlie Brown-like “Aaugh!” that will be measured and ranked, and Charlie Brown’s classroom, where participants can hear themselves in the indecipherable garble of the adults as they were heard in “Peanuts” on TV. A national tour of the show is planned following its run in Honolulu. More