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      ‘A Man Called Otto’ Surpasses Expectations at the Box Office

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      Ticket sales totaled $15 million over the holiday weekend, fueled by older audiences in the middle of the country.A nearly extinct species of theatrical movie — a conventional drama aimed at older ticket buyers in the middle of the country — sent a reminder to Hollywood over the weekend: If you build it (properly), they will come.“A Man Called Otto,” starring Tom Hanks as a cranky widower, will collect roughly $15 million over the four-day holiday weekend in the United States, for a total of $21 million since opening in limited release on Dec. 20, according to Comscore. That kind of sturdy debut has recently escaped pedigreed dramas like “Babylon,” “She Said,” “Amsterdam,” “Till” and “The Fabelmans,” leading to worries about the viability of dramas in theaters.For the most part, these films have been aimed at audiences on the coasts. “A Man Called Otto,” however, was marketed toward heartland audiences. Crowds came out in places like Detroit, Minneapolis, Denver and Salt Lake City, box office analysts said. None of the top 75 theaters for the film were located in Los Angeles or New York, which is very unusual.Ticket sales were “particularly vibrant in small-town theaters,” according to Sony Pictures Entertainment, which released the PG-13 film. About 60 percent of ticket buyers were female, and 46 percent of attendees were over the age of 55, Sony said. “A Man Called Otto” received warm reviews (68 percent positive, according to Rotten Tomatoes), with the obviousness of the plot the primary complaint. But ticket buyers loved it, as evidenced by a 96 percent positive audience rating on Rotten Tomatoes.“The audience for original adult films will absolutely return to theaters, if we don’t forget them,” Tom Rothman, the chairman of the Sony Motion Picture Group, said in an email. “And if you are able to strike a chord in Middle America, it can be especially strong.” “A Man Called Otto” took in 50 percent more than the $10 million that analysts predicted going into the weekend.“A Man Called Otto” cost about $50 million to make (not including marketing expenses), with financing shared by TSG Entertainment and SF Studios, a Swedish film and television company. A remake of a Swedish film and based on a best-selling novel called “A Man Called Ove,” it is the heartstring-tugging story of a depressed widower who finds himself in an unusual friendship with a new neighbor. Hanks co-stars with Mariana Treviño and a cat named Smeagol. The movie was directed by Marc Forster, who is known for “Finding Neverland” and “Quantum of Solace.”The top movies at the North American box office over the weekend were wide-release holdovers. In first place, “Avatar: The Way of Water” (Disney) collected about $38.5 million between Friday and Monday, for a five-week total of $563 million ($1.9 billion worldwide). “M3gan,” a horror comedy from Universal, ranked second, with estimated ticket sales of $21.2 million, for a two-week total of $60 million ($91 million worldwide). More

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      Barclays Center Drops SeatGeek and Returns to Ticketmaster

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      The Brooklyn venue replaced Ticketmaster, the industry leader, in 2021 in favor of SeatGeek, a competitor. It is not clear why it changed direction again.In 2021, Barclays Center in Brooklyn made a surprising announcement about its business: After nearly a decade with Ticketmaster, the industry leader, as its ticketing vendor, the arena was switching to SeatGeek, an aggressive upstart.Now, barely a year into what had been a seven-year contract, BSE Global, the parent company of Barclays — the home of the Brooklyn Nets and New York Liberty basketball teams, and a destination for major concert tours — is canceling its partnership with SeatGeek and returning to Ticketmaster.The change was revealed on Friday when Barclays announced a concert by the singer and producer Jackson Wang on May 11 with a link to Ticketmaster. SeatGeek, which remains the ticketer for many events already on Barclays’s calendar, will gradually be replaced by Ticketmaster in coming months as new concerts and sporting events go on sale.The abrupt switch, at a high-profile venue in one of the biggest markets in the world, is head-spinning news in the lucrative ticketing business, where Ticketmaster’s dominance has long been a matter of debate and scrutiny.“It’s very rare for such a cancellation,” said Larry Miller, the director of the music business program at New York University’s Steinhardt School of Culture, Education and Human Development.“Ticketing platform deals with venue owners are not of short duration,” Mr. Miller added. “I can’t think of a time over the last decade where a major venue has dropped a ticketing platform early on in the deal cycle.”The reasons for the change at Barclays were not immediately clear. Neither BSE Global nor SeatGeek would comment about whether there were any problems with ticketing that may have prompted a switch.In a statement, a spokeswoman for BSE Global said that SeatGeek “provided our fans with a first-class game day ticketing experience, and we’re appreciative of the time and energy they put into our work together.”The president of SeatGeek, Danielle du Toit, expressed no upset at Barclays’ change of direction. “It’s never easy to part ways with a client,” she said in a statement, “but as we look to the future, SeatGeek is grounded in our strategy and road map that are geared towards solving the challenges that plague the live entertainment experience.”Since its founding in 2009, SeatGeek has positioned itself as an industry disrupter. Initially just a resale platform, it has sought to challenge Ticketmaster’s dominance in the so-called primary market — sales directly from a venue’s box office, on behalf of sports teams or performing artists. When BSE Global announced its SeatGeek deal, which took effect in October 2021, the venue company praised its new partner’s “best-in-class mobile platform.”SeatGeek’s clients include major sports franchises like the Dallas Cowboys and the New Orleans Saints, as well as Jujamcyn Theaters, one of Broadway’s major theater owners.But SeatGeek, and other ticketing companies, all still lag far behind Ticketmaster, which sold 485 million tickets in 2019, the last year of business unaffected by the Covid-19 pandemic, an amount that swamps its competitors. Regulators have been monitoring Ticketmaster’s market share since it merged in 2010 with the concert giant Live Nation in a deal that critics suggested would damage competition in the ticketing industry, a consequence that Live Nation has denied.As a condition for its approval of the merger, the Justice Department entered into a regulatory agreement with Live Nation that, among other things, prohibited it from retaliating against venues that do not sign with Ticketmaster by withholding shows it controlled. The agreement, known as a consent decree, was extended by five years in 2020 after federal regulators found that Live Nation had “repeatedly” violated it. At the time, Live Nation did not admit to any wrongdoing, and said that extending the decree was “the best outcome for our business, clients and shareholders.”In an interview, Joe Berchtold, the president of Live Nation, acknowledged that the company is always under scrutiny for its actions in the marketplace. In recent weeks, for example, lawmakers have expressed concern over Ticketmaster’s botched ticket sale for Taylor Swift’s latest tour, and the company was widely condemned for its mishandling of a Bad Bunny concert in Mexico City.But Mr. Berchtold was unequivocal in stating that the company did not break any of its regulatory guidelines with Barclays Center.“I can absolutely confirm,” he said, “that there was no retaliation at Barclays for not using Ticketmaster, in terms of the routing of any concerts.”Tracking the blips and dips in tour dates for concert venues can be an inexact science. But data from Pollstar, a trade publication that covers the live music business, shows that Barclays Center received 13 Live Nation-promoted tours in the year after SeatGeek took over the venue’s ticketing business — a drop for Barclays, which in the years before the pandemic had tended to get about two dozen Live Nation events annually.However during the same period, from 2016 through 2019, the data also indicates the venue hosted fewer shows from independent promoters — those not associated with Live Nation or its major competitor, AEG Presents — from an average of more than 50 a year to less than 20 in the year after SeatGeek took over.SeatGeek and BSE Global declined to comment on the data.Barclays Center competes with Madison Square Garden, as well as the Prudential Center in Newark and the new UBS Arena in Elmont, N.Y., for major concert tours to fill out its schedule. Since 2019, BSE Global has been owned by Joseph Tsai, a Taiwanese-born tech billionaire, who bought out its previous owner, the Russian mogul Mikhail Prokhorov. More

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      ‘Treasure Planet’ at 20: Disney’s Failed Space Odyssey Deserved to Soar

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      This maligned flight of fancy contains a trove of underrated accomplishments worthy of reappraisal.Retro futuristic sailing ships and dazzling action scenes failed to entice audiences when Disney’s “Treasure Planet” opened in theaters on Thanksgiving weekend 20 years ago.The interstellar adventure followed an angsty teenager, Jim Hawkins (Joseph Gordon-Levitt), his deceitful cyborg mentor, John Silver (Brian Murray), and a crew of aliens and anthropomorphic animals across dangerous space phenomena and celestial bodies to find riches in a remote location. The stellar voice cast also featured Emma Thompson as the strict Captain Amelia and Martin Short as the talking robot B.E.N.For the directors Ron Clements and John Musker, who were responsible for some of the studio’s most profitable animated releases including “The Little Mermaid” and “Aladdin,” this outer space retelling of Robert Louis Stevenson’s seminal novel “Treasure Island” had been a beloved brainchild for 17 years before its fateful release in 2002.Over the five-day holiday weekend, the space odyssey took in only $16.7 million at the domestic box office, on a budget of $140 million, as well as plenty of unfavorable reviews. Analysts scrambled to determine the cause of such a cataclysmic financial disappointment.Some experts considered it a casualty of an oversaturated family market (“Harry Potter and the Chamber of Secrets” and “The Santa Clause 2” were still occupying screens), or perhaps it was a victim of a self-serious marketing campaign with a troublemaker animated protagonist.At the time, the Variety critic Andy Klein praised the visuals as up to the “studio’s best,” but felt the “film’s total appeal may be undercut by a script that rarely feels inspired.” Roger Ebert wasn’t taken with the adaptation, writing that “pirate ships and ocean storms and real whales (as opposed to space whales) are exciting enough.”Other experts thought of it as further proof of young viewers’ resistance to animated features in the science fiction genre after the stumbles of “Titan A.E.,” released in 2000, and “Atlantis: The Lost Empire,” which debuted in 2001. And still some blamed video games for having captured the attention of preadolescent boys — the perceived target audience. The most concerned went as far as to suggest that Disney should rethink its entire investment in animation. (As we now know, the studio didn’t yield, but two decades later its $180 million sci-fi saga “Strange World” stumbled on the same weekend, bringing in only $18.6 million this past Thanksgiving.)The Projectionist Chronicles a New Awards SeasonThe Oscars aren’t until March, but the campaigns have begun. Kyle Buchanan is covering the films, personalities and events along the way.Best-Actress Battle Royal: A banner crop of leading ladies, including Michelle Yeoh and Cate Blanchett, rule the Oscars’ deepest and most dynamic race.Golden Globe Nominations: Here are some of the most eyebrow-raising snubs and surprises from this year’s list of nominees.Gotham Awards: At the first official show of the season, “Everything Everywhere All at Once” won big.Governors Awards: Stars like Jamie Lee Curtis and Brendan Fraser worked a room full of academy voters at the event, which is considered a barometer of film industry enthusiasm.Despite the troubled history of “Treasure Planet,” this maligned flight of fancy contains a trove of underrated accomplishments worthy of reappraisal. Both its technologically advanced visuals and the poignancy of its interpersonal conflicts make it a bright anomaly in the constellation of early 2000s animation that deserved to soar.Told in a world where 18th-century designs and futuristic stylization collide, this is the story of a teenage hero evolving from a boy into a man. Constantly straddling the line between the old and the new, in form and in narrative, Musker and Clements steered the literary classic into the new millennium and beyond the stars.The interstitial essence that defines the film is also reflected in the craftsmanship behind it. An unsung triumph of technical innovation, “Treasure Planet” marked a turning point in the use of 3-D computer graphics in Disney animated features.The veteran animator Glen Keane’s work on John Silver highlighted this transition. The pirate’s body was animated by hand while his bionic arm came to life via computer-generated imagery.Most of the characters, with the exception of the robot B.E.N., were hand-drawn and inhabited virtual sets conceived through a process known as “deep canvas,” which allows artists to draw detailed 3-D environments, for a striking hybrid aesthetic.A sequence where the main vessel, RLS Legacy (named after Robert Louis Stevenson), must traverse a dangerous supernova serves as imposing example of one of the many instances in which this visionary combination of modern tools and old-fashioned handmade animation astounds. The traditionally animated sailors face the realistically rendered fiery supernova as it becomes a black hole for an action-packed set piece full of interplanetary explosions.Among the final Disney productions to implement substantial 2-D components, “Treasure Planet” was caught between the past and the future of animation.By the early 2000s, the advent of 3-D computer graphic animation as preferred cost-cutting approach over hand-drawn animation had begun to take hold with competitors like DreamWorks, who found success with the Oscar-winning “Shrek,” or Blue Sky Studios, with its box-office hit “Ice Age.”Outside of its irreplicable conception, “Treasure Planet” also tapped into adolescent woes that powerfully spoke to many teens because it treated the flood of emotions young people grapple with as legitimate. The hero here was rough around the edges.For their intergalactic coming-of-age tale, the directors turned Hawkins into a rebellious 15-year-old with a braided rat tail who surfs the skies on a solar-powered board. His father left when he was a child and his loving but worried mother can’t seem to get through to him. To find himself and mature, this brooding heartthrob must leave on an epic quest.Back when it hit theaters, observers may have deemed this version of Jim an unsympathetic lead, but it’s precisely his temperamental attitude, defiance toward authority and guarded vulnerability that make his unconventionally heroic character profoundly relatable.Though not a musical, “Treasure Planet” features a touching montage to the tune of the singer’s John Rzeznik’s “I’m Still Here,” a song written for the film, that bridges Hawkins’s abandonment trauma and his burgeoning relationship with Silver, a figure filling that paternal void.That aching search for validation — the need for a flawed role model to tell you how proud they are of you — comes across with a deep emotional maturity in Musker and Clements’s passion project, written with Rob Edwards.Months after its disastrous stint in cinemas, “Treasure Planet” received an Academy Award nomination for best animated feature, an accolade that, according to reports, came as a surprise to those at Disney. The worldwide gross was a meager $109.5 million. That it was met with disinterest in its time is a tragic outcome for one of the most indelibly out-of-the-box efforts Disney has ever produced.Still underappreciated but not entirely forgotten among those who would discover it on home video growing up, the movie embodies the pioneering spirit of honoring, but still surpassing, what was done before in order to reach new heights.That’s what Hawkins and his band of extraterrestrial misfits are after, and exactly what the pair of seasoned storytellers that brought them to life did with the source material, warts and all. More

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      Pandemic Woes Lead Met Opera to Tap Endowment and Embrace New Work

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      Facing tepid ticket sales, the company will withdraw up to $30 million from its endowment and stage more operas by living composers, which have been outselling the classics.Hit hard by a cash shortfall and lackluster ticket sales as it tries to lure audiences back amid the pandemic, the Metropolitan Opera said Monday that it would withdraw up to $30 million from its endowment, give fewer performances next season and accelerate its embrace of contemporary works, which, in a shift, have been outselling the classics.The dramatic financial and artistic moves show the extent to which the pandemic and its aftermath continue to roil the Met, the premier opera company in the United States, and come as many other performing arts institutions face similar pressures.“The challenges are greater than ever,” said Peter Gelb, the Met’s general manager. “The only path forward is reinvention.”Nonprofit organizations try to dip into their endowments only as a last resort, since the funds are meant to grow over time while producing a steady source of investment income. The Met’s endowment, which was valued at $306 million, was already considered small for an institution of its size. This season it is turning to the endowment to cover operating expenses, to help offset weak ticket sales and a cash shortfall that emerged as some donors were reluctant to accelerate pledged gifts amid the stock market downturn. As more cash gifts materialize, the company hopes to replenish the endowment.To further cut costs, the company, which is giving 215 performances this season, is planning to reduce the number of performances next season by close to 10 percent.The Met’s decision to stage significantly more contemporary operas is a remarkable turnabout for the company, which largely avoided newer works for many decades because its conservative audience base seemed to prefer war horses like Puccini’s “La Bohème,” Verdi’s “Aida” and Bizet’s “Carmen.”But as the Met staged more new work in recent years that dynamic has begun to shift, a change that has grown more pronounced since the pandemic: While attendance has been generally anemic, contemporary works including Terence Blanchard’s “Fire Shut Up in My Bones” last season and Kevin Puts’s “The Hours” this season drew sellout crowds. (Verdi’s “Don Carlo,” by contrast, ended its run this month with 40 percent attendance.)Read More on the Coronavirus PandemicBoosters: Americans who received updated shots for Covid-19 saw their risk of hospitalization reduced by roughly 50 percent this fall compared with certain groups inoculated with the original vaccines, the Centers for Disease Control and Prevention reported.Seniors Forgo Boosters: Nearly all Americans over 65 got their initial Covid vaccines. But only 36 percent have received the bivalent booster, according to C.D.C. data.Free at-Home Tests: With cases on the rise, the Biden administration restarted a program that has provided hundreds of millions of tests through the Postal Service.Contagion: Like a zombie in a horror film, the coronavirus can persist in the bodies of infected patients well after death, even spreading to others, according to two startling studies.From now on, Mr. Gelb said, the Met will open each season with a new production of a contemporary work.It will begin next year with the company premiere of Jake Heggie’s “Dead Man Walking” and the season will feature its first performances of Anthony Davis’s “X: The Life and Times of Malcolm X”; Daniel Catán’s “Florencia en el Amazonas” and a staged production of John Adams’s “El Niño.” And Mr. Gelb said that the Met was rearranging next season to bring back “Fire Shut Up in My Bones” and “The Hours,” with its three divas, Renée Fleming, Joyce DiDonato and Kelli O’Hara, reprising their roles.Peter Gelb, the Met’s general manager, left, said that the company would embrace more contemporary works. He spoke with the composer Philip Glass in 2019. Sara Krulwich/The New York Times“Opera should reflect the times we’re in,” said Yannick Nézet-Séguin, the Met’s music director. “It’s our responsibility to generate new works so that people can recognize themselves and their realities on our stage.”Mr. Gelb said that the company’s change in strategy was possible in part because major stars are increasingly interested in performing music by living composers. “It’s a big shift in terms of opera singers themselves, embracing new work and understanding that this is the future,” he said.The Met has drawn many of the most illustrious singers of the day since Enrico Caruso ruled its stage, and it gave the world premiere of several Puccini operas and the American premiere of works by Richard Strauss and Wagner. It returned triumphantly last year after the long pandemic shutdown, which cost it $150 million in anticipated revenues. Audiences were back, though still lagging. Donations were up. And the determination of the whole company, including its artists and stagehands and ushers, was on full display: even as Omicron shut down many theaters last season, the Met never missed a curtain.By summer, however, the company, which has an annual budget of $312 million, making it the largest performing arts organization in the United States, began to feel the strains of the pandemic more acutely.Ticket revenues last season from in-person performances and the Met’s Live in HD cinema presentations were down by more than $40 million compared with before the pandemic. Paid attendance in the opera house has fallen to 61 percent of capacity, down from 73 percent. Donors have stepped in to fill much of the shortfall: During the pandemic, they have pledged more than $150 million in extra emergency funds. But amid the market downturn, some were hesitant to quickly deliver those gifts.“When the economy shudders, major donors shudder along with it,” Mr. Gelb said.The company had avoided dipping into its endowment in the early days of the pandemic, even as many other struggling opera companies and orchestras did, partly because it had taken the painful step of furloughing workers, including its orchestra and chorus, without pay. But now it has withdrawn $23 million from its endowment and can draw another seven million.A recent cyberattack that left the Met website and box office unable to sell new tickets for nine days has added to the company’s woes.But as more private donations come in — in the beginning of the new year the company expects to take in an additional $36 million in cash above its normal contributions — it hopes to replenish the endowment before the end of the fiscal year, at the end of July. It is unclear if that will be possible.“The Hours,” the new Kevin Puts opera starring Renée Fleming and Kyle Ketelsen, was such a strong seller this year that the company will bring it back next season. Sara Krulwich/The New York TimesThe Met’s decision to turn to its endowment undoes some of the work it has undertaken in recent years to build it back up. A few years ago the company announced a fund-raising drive to double the endowment, and took steps to lower the amount its draws from it each year down to 5 percent of its value, from 8 percent.The Met is not alone in finding it difficult to emerge from the pandemic.Portland Opera in Oregon, which is struggling with a prolonged decline in ticket sales, has reduced its staff and cut in half the number of operas it stages each season to three from six before the pandemic. “The situation currently facing Portland Opera is not unique, but it is still a crisis,” said Sue Dixon, the company’s general director, who said that the cuts were necessary in the short term but would hurt the company’s ability to grow back.The Philadelphia Orchestra has seen paid attendance hovering at around 47 percent this fall, down from about 66 percent before the pandemic, though a recent uptick in sales has provided some optimism. “Many people are not back in the habit,” said Matías Tarnopolsky, the president and chief executive of the orchestra and the Kimmel Center. “We need to remind them that it’s not only a beautiful and extraordinary and special experience, but it’s also easy and inexpensive.”Dayton Contemporary Dance Company, a troupe in Ohio, canceled its holiday shows this month because of tepid demand and rising production costs. And the Philly Pops, a 43-year-old orchestra, has announced plans to dissolve next year, citing mounting debt and a sharp decline in subscriptions during the pandemic.Verdi’s “Don Carlo” ended its run this fall with only 40 percent paid attendance.Ken Howard/Met OperaThe prospect of a recession next year is further rattling arts groups and raising fears that weak attendance could extend into next season and beyond. Federal assistance, which helped many companies survive the pandemic shutdown, has now largely dried up.“We’re still in this period of great uncertainty and anxiety,” said Simon Woods, the president and chief executive of the League of American Orchestras. “The need to build new audiences is more urgent than ever.”For many opera companies and orchestras, the pandemic has accelerated the decline of the subscription model for selling tickets, which was once a major source of revenue.At the Met, subscriptions are expected to fall to 19 percent of total box office revenues this season, compared with 45 percent two decades ago. As single tickets become more popular, and some older subscribers stay at home because of virus fears, the average age of the Met’s audience has dropped to 52, from 57 in 2020.Mr. Nézet-Séguin, who became the Met’s music director in 2018, succeeding James Levine, who led the company for four decades, said the company would remain committed to the classics even as it embraced innovation. And he said that the company could try to appeal to different audiences with an array of works, both old and new.“I want everyone to feel welcome at the Met,” he said. “Will they fall in love with every opera we do? Of course not. But I don’t want anyone to say, ‘The Met is not for me.’” More

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      Met Opera’s Website and Box Office Are Back, 9 Days After Cyberattack

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      Hackers had left the Met, the largest performing arts organization in the United States, unable to sell tickets as it tries to recover from the pandemic.Nine days after an audacious cyberattack struck the Metropolitan Opera, forcing its website offline, paralyzing its box office and hobbling its ability to sell tickets, the company announced on Thursday that those services had been restored.“After suffering a cyberattack that temporarily impacted our network systems, we’re pleased to announce that the Met is now able to process ticket orders through our website and in person at our box office,” the Met said in a message on its website, which reassured customers that no credit card information had been stolen during the attack.The resumption of ticket sales at the Met, the largest performing arts organization in the United States, marked the conclusion of what the company said was the first major cyberattack in its 139-year history. The attack, coming during the usually lucrative holiday period, knocked out the company’s ticketing system at a time when it would typically handle about $200,000 in sales each day.The targeting of the Met, which dealt the company a blow as it struggles to lure audiences back to prepandemic levels, underscored that even venerable cultural institutions are not immune to cyberattacks in the digital age.“This attack froze everything,” said Peter Gelb, the Met’s general manager, who said that it had wreaked havoc, undermining the electronic payment system for the company’s 3,000 full- and part-time employees and hampering its ability to order sets for upcoming productions. “The teachable moment of this attack is that if someone wants to break into your system, it is hard to stop them.”Despite the disruption, the Met never missed a performance, continuing to stage its grandiose old-school production of Verdi’s “Aida,” with its huge cast and towering sets, and the new Kevin Puts opera “The Hours,” starring Renée Fleming, Kelli O’Hara and Joyce DiDonato and inspired by Michael Cunningham’s Pulitzer Prize-winning 1998 novel. Without its regular ticket system, the opera house offered $50 general admission tickets for seats that usually cost several times that much, through a website set up by Lincoln Center. Gelb said Thursday that prices would return to normal levels.Gelb said it appeared that the attack has been orchestrated by an organized criminal gang, and that the F.B.I. was aware of the attack.Cybersecurity experts said the attack had all the hallmarks of a ransomware attack, a form of modern-day piracy that has become a global scourge in recent years, as attackers target local governments, businesses, hospitals and, now, cultural institutions.Experts said the crime is widespread. In some cases victims receive an email with a link or attachment that contains software that encrypts files on their computer and holds them hostage until they pay a ransom.While the attack had added to the Met’s woes, Gelb said the company was undeterred. Paraphrasing a line from Terence Blanchard’s opera “Fire Shut Up in My Bones,” which was performed at the Met last year, he said: “We bend but we don’t break.” More

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      A Cyberattack Shuts the Met Opera’s Box Office, but the Show Goes On

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      After hackers knocked out the ticket-selling system of the Met, the largest performing arts organization in the United States, the company decided to sell $50 general admission seats.It had been a full week since a brazen cyberattack had hobbled the Metropolitan Opera, taking its website offline and paralyzing its box office, and hundreds of opera lovers were waiting patiently in line Tuesday evening, fluctuating between anxiety and anticipation.The curtain was set to rise on the Met’s grandiose old-school production of Verdi’s “Aida” in 45 minutes, and 300 audience members had managed to score the sold-out $50 general admission tickets that the cyberattack had forced the company to offer as a workaround until its computer systems are fully restored.Some had feared a “running of the bulls” situation, with opera lovers jockeying for prime seats that ordinarily cost as much as $350 apiece. But the human choreography amid the technological mayhem was fairly seamless. The general-admission hordes, who had bought their tickets on a hastily assembled page on Lincoln Center’s website, were directed to side corridors of the Met’s 3,800-seat auditorium. There, ushers handed them improvised tickets, their seat numbers handwritten in black magic marker, distributed on a first-come-first-served basis.“It’s frightening that a cyberattack can happen at a place like the Met,” said Mike Figliulo, 42, a technology director on Broadway, as he marched triumphantly to his $50 seat in row M of the orchestra.The attack on the Met, the largest performing arts organization in the United States, knocked out a ticketing system that typically handles about $200,000 in sales each day at this time of year, and took down the company’s payroll system, forcing it to cut checks by hand for some of its 3,000 full- and part-time employees. It was the latest major disruption for a company struggling to lure audiences back to prepandemic levels, and it hit just as the lucrative holiday season was getting underway.“With this attack, it feels like we have entered the ninth circle of hell,” Peter Gelb, the Met’s general manager, said Tuesday during a pause in a rehearsal for an upcoming English-language holiday production of “The Magic Flute” that is popular with families. “It adds strain on a company that has suffered innumerable strains and challenges since the pandemic from which we are still recovering.”The Met’s outspoken support for Ukraine — it presented “A Concert for Ukraine” last season; helped arrange a tour by the newly formed Ukrainian Freedom Orchestra; and parted ways with one of its reigning prima donnas, the Russian soprano Anna Netrebko, after she declined to distance herself from President Vladimir V. Putin of Russia — led to speculation that Russia could be behind the cyberattack.Gelb tamped down that theory, saying that the attack appeared to be the work of an organized criminal gang. He said the Met had informed the F.B.I. of the attack, and that he hoped that the box office would be running as early as Wednesday.“I can understand why there might be conjecture that Russia is behind this, given the Met’s strong condemnation of Putin and defense of Ukraine,” he said. “But we don’t believe Putin is masterminding cyberattacks on opera companies. And if he is, that is a good reason that the Russians are losing the war.”The seating of people with $50 general admission tickets went smoothly. Jeenah Moon for The New York TimesGelb declined to elaborate on who was behind the attack. But cybersecurity experts said that, given how long it was taking the Met to get back online, the attack bore the hallmarks of an increasingly prevalent type of modern-day piracy that has targeted businesses, local governments, hospitals and even hotels. The weapon? A type of software known as ransomware.The crime is as simple as it is effective. In some cases victims receive an email with a link or attachment that contains software that encrypts files on their computer and holds them hostage until they pay a ransom.Ransomware has become a global scourge. A ransomware attack this fall disrupted the government of Suffolk County, on Long Island, forcing it largely offline. Five years ago, one of the largest ransomware attacks in recent memory left thousands of computers at companies in Europe, universities in Asia and hospitals in Britain crippled or shut down — in some cases, paralyzing hospital equipment before patients were poised to go into surgery.Justin Cappos, a cybersecurity expert at New York University’s department of computer science and engineering, said hackers who carry out such attacks frequently operate in Russia and Eastern Europe, and often demand a ransom in Bitcoin, a digital currency that is hard to trace. A Bitcoin payment also can’t be rescinded once it is made.He said that the targeting of cultural institutions like the Met was surprising, given that they typically have limited financial resources. Nevertheless, he said, the attackers might have been motivated by the audacity of targeting such a global and glittering brand.“Every organization needs to care about cybersecurity, even cultural organizations like the Met,” Cappos said. This attack, he added, underscored that “nobody is safe.”The Met — which never missed a curtain last year, even when the Omicron variant shut down wide swaths of Broadway, dance performances and concerts — has managed to proceed with all of its performances through the current cyberattack, staging Verdi’s “Rigoletto” and “Aida” and its new production of Kevin Puts’s “The Hours,” starring Renée Fleming, Kelli O’Hara and Joyce DiDonato, which was simulcast as planned to movie theaters around the world on Saturday as part of the Met’s Live in HD series.With war raging in Europe, record inflation and the continuing effects of the pandemic, cultural institutions across the world, including the Met, have been struggling economically. But Gelb said the Met was resilient.“Our lives have been turned upside down,” he added. “But we’ll get through it.”The operagoers who went to the Met on Tuesday evening were transported back to a grand operatic vision of ancient Egypt, with soaring arias and choruses telling a story of doomed love and divided loyalties. One scene stealer was an unruly pony named Sandy who stomped its hoof and shook its head aggressively during the larger-than-life Triumphal Scene, eliciting nervous laughter from the audience.The audience was able to forget, at least temporarily, that it was at the center of an opera house under siege. More

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      Met Opera, Reeling From Cyberattack, Will Sell Tickets on New Site

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      The company’s computer systems have been down for more than three days. It will now use a Lincoln Center website to offer $50 general admission seats to some performances.Three days after a cyberattack first paralyzed its website and box office, the Metropolitan Opera on Friday announced that it would sell $50 tickets to some performances on a site run by Lincoln Center.The Met, in a brief note posted on social media, said it would offer the general admission tickets as it worked to fully restore its computer systems, which have been down since Tuesday morning. The company has proceeded with all of its performances, including of “Aida” and “The Hours,” but the Met has been unable to sell any new tickets, including in its last-minute rush ticket program.“We appreciate your patience through this difficult time as we work to resolve the issue and resume full operations,” the note said.The attack has wreaked havoc as the Met prepares for a string of holiday productions. At this time of year, the company’s ticketing systems typically handle about $200,000 in sales each day.Peter Gelb, the Met’s general manager, said it could be several more days before the Met’s ticketing site is fully restored. The attack has also sidelined the company’s internal networks, including its payroll system.“It takes time, because when you have been hacked, you have to be sure that whatever functions are going back online are not going to be compromised,” he said.Gelb said the Met was still investigating who had carried out the attack and assessing the damage.Separately, the Musikverein, a concert hall in Vienna, posted a message this week saying its website was unavailable. “We apologize for the inconvenience and hope to be able to provide our usual service as soon as possible,” the Musikverein said.The cyberattack comes at a difficult time for the Met, which is still working to recover from the turmoil of the coronavirus pandemic and lure back audiences. Attendance is well below prepandemic levels.“At a time when you’re trying to get more people interested in opera and attending your performances, it’s incredibly frustrating,” Gelb said. “We all want the same thing, which is to make it easier for people to attend performances, not more difficult.”The Met will offer $50 tickets for three upcoming performances of Verdi operas: “Rigoletto” on Sunday and Wednesday, and “Aida” on Tuesday. Since the Met cannot connect to its ticketing system to see which seats have already been sold, the $50 seats will be general admission. Customers who buy the tickets will be given empty seats in the orchestra section on a first-come, first-served basis immediately before curtain.Tickets are being sold on www.lincolncenter.org/metopera. More

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      Highbrow Films Aimed at Winning Oscars Are Losing Audiences

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      The kind of critically praised dramas that often dominate the awards season are falling flat at the box office, failing to justify the money it takes to make them.A year ago, Hollywood watched in despair as Oscar-oriented films like “Licorice Pizza” and “Nightmare Alley” flatlined at the box office. The day seemed to have finally arrived when prestige films were no longer viable in theaters and streaming had forever altered cinema.But studios held out hope, deciding that November 2022 would give a more accurate reading of the marketplace. By then, the coronavirus would not be such a complicating factor. This fall would be a “last stand,” as some put it, a chance to show that more than superheroes and sequels could succeed.It has been carnage.One after another, films for grown-ups have failed to find an audience big enough to justify their cost. “Armageddon Time” cost roughly $30 million to make and market and collected $1.9 million at the North American box office. “Tár” cost at least $35 million, including marketing; ticket sales total $5.3 million. Universal spent around $55 million to make and market “She Said,” which also took in $5.3 million. “Devotion” cost well over $100 million and has generated $14 million in ticket sales.Even a charmer from the box office king, Steven Spielberg, has gotten off to a humdrum start. “The Fabelmans,” based on Mr. Spielberg’s adolescence, has collected $5.7 million in four weeks of limited play. Its budget was $40 million, not including marketing.What is going on?The problem is not quality: Reviews have been exceptional. Rather, “people have grown comfortable watching these movies at home,” said David A. Gross, a film consultant who publishes a newsletter on box office numbers.“The Fabelmans,” directed by Steven Spielberg, has gotten off to a slow start at the box office.Merie Weismiller Wallace/Universal Pictures and Amblin EntertainmentEver since Oscar-oriented films began showing up on streaming services in the late 2010s, Hollywood has worried that such movies would someday vanish from multiplexes. The diminishing importance of big screens was accentuated in March, when, for the first time, a streaming film, “CODA” from Apple TV+, won the Academy Award for best picture. ‘Tár’: A Timely Backstage DramaCate Blanchett plays a world-famous conductor who is embroiled in a #MeToo drama in the latest film by the director Todd Field.Review: “We don’t care about Lydia Tár because she’s an artist; we care about her because she’s art,” our critic writes about the film’s protagonist.An Elusive Subject: Blanchett has stayed one step ahead of audiences by constantly staying in motion. In “Tár,” she is as inscrutable as ever.Back Into the Limelight: The film marks Field’s return to directing, 16 years after “In the Bedroom” and “Little Children” made waves.The Song of the Fall?: A 120-year-old symphony by the composer Gustav Mahler is finding new life with unlikely listeners after a star turn in the film.This is about more than money: Hollywood sees the shift as an affront to its identity. Film power players have long clung to the fantasy that the cultural world revolves around them, as if it were 1940. But that delusion is hard to sustain when their lone measuring stick — bodies in seats — reveals that the masses can’t be bothered to come watch the films that they prize most. Hollywood equates this with cultural irrelevancy.Sure, a core crowd of cinephiles is still turning out. “Till,” focused on Mamie Till-Mobley, whose son, Emmett Till, was murdered in Mississippi in 1955, has collected $8.9 million in the United States and Canada. That’s not nothing for an emotionally challenging film. “The Banshees of Inisherin,” a dark comedy with heavily accented dialogue, has also brought in $8 million, with overseas ticket buyers contributing an additional $20 million.“While it is clear the theatrical specialty market hasn’t fully rebounded, we’ve seen ‘The Banshees of Inisherin’ continue to perform strongly and drive conversation among moviegoers,” Searchlight Pictures said in a statement. “We firmly believe there’s a place in theaters for films that can offer audiences a broad range of cinematic experiences.”Still, crossover attention is almost always the goal, as underlined by how much film companies are spending on some of these productions. “Till,” for instance, cost at least $33 million to make and market.And remember: Theaters keep roughly half of any ticket revenue.The hope is for results more in line with “The Woman King.” Starring Viola Davis as the leader of an all-female group of African warriors, “The Woman King” collected nearly $70 million at domestic theaters ($92 million worldwide). It cost $50 million to produce and tens of millions more to market.“The Woman King,” starring Viola Davis, is one of the few Oscar-oriented films this year that has struck a box office chord, bringing in about $70 million.Ilze Kitshoff/Sony PicturesOscar-oriented dramas rarely become blockbusters. Even so, these movies used to do quite well at the box office. The World War I film “1917” generated $159 million in North America in 2019 and $385 million worldwide. In 2010, “Black Swan,” starring Natalie Portman as a demented ballerina, collected $107 million ($329 million worldwide).Most studios either declined to comment for this article or provided anodyne statements about being proud of the prestige dramas they have recently released, regardless of ticket sales.The unwillingness to engage publicly on the matter may reflect the annual awards race. Having a contender labeled a box office misfire is not great for vote gathering. (Oscar nominations will be announced on Jan. 24.) Or it may be because, behind the scenes, studios still seem to be grasping for answers.Ask 10 different specialty film executives to explain the box office and you will get 10 different answers. There have been too many dramas in theaters lately, resulting in cannibalization; there have been too few, leaving audiences to look for options on streaming services. Everyone has been busy watching the World Cup on television. No, it’s television dramas like “The Crown” that have undercut these films.Some are still blaming the coronavirus. But that doesn’t hold water. While initially reluctant to return to theaters, older audiences, for the most part, have come to see theaters as a virus-safe activity, according to box office analysts, citing surveys. Nearly 60 percent of “Woman King” ticket buyers were over the age of 35, according to Sony Pictures Entertainment.Hollywood considers anyone over 35 to be “old,” and this is who typically comes to see dramas.Maybe it is more nuanced? Older audiences are back, one longtime studio executive suggested, but sophisticated older audiences are not — in part because some of their favorite art house theaters have closed and they don’t want to mix with the multiplex masses. (He was serious. “Too many people, too likely to encounter a sticky floor.”)Grim dramas have struggled, but sparkly ones have succeeded. “Elvis,” starring Austin Butler, took in $151 million in North America.Warner Bros.Others see a problem with the content. Most of the movies that are struggling at the box office are downbeat, coming at a time when audiences want escape. Consider the successful spring release of the rollicking “Everything, Everywhere All at Once,” which collected $70 million in North America. Baz Luhrmann’s bedazzled “Elvis” delivered $151 million in domestic ticket sales. .“People like to call it ‘escape,’ but that’s not actually what it is,” Jeanine Basinger, the film scholar, said. “It’s entertainment. It can be a serious topic, by the way. But when films are too introspective, as many of these Oscar ones now are, the audience gets forgotten about.“Give us a laugh or two in there! When I think about going out to see misery and degradation and racism and all the other things that are wrong with our lives, I’m too depressed to put on my coat,” continued Ms. Basinger, whose latest book, “Hollywood: The Oral History,” co-written with Sam Wasson, arrived last month.Some studio executives insist that box office totals are an outdated way of assessing whether a film will generate a financial return. Focus Features, for instance, has evolved its business model in the last two years. The company’s films, which include “Tár” and “Armageddon Time,” are now made available for video-on-demand rental — for a premium price — after as little as three weeks in theaters. (Before, theaters got an exclusive window of about 90 days.) The money generated by premium in-home rentals is substantial, Focus has said, although it has declined to provide financial information to support that assertion.Some films, like “Armageddon Time,” now become available for digital rental after they spend just three weeks in theaters.Anne Joyce/Focus FeaturesThe worry in Hollywood is that such efforts will still fall short — that the conglomerates that own specialty film studios will decide there is not enough return on prestige films in theaters to continue releasing them that way. Disney owns Searchlight. Comcast owns Focus. Amazon owns United Artists. The chief executives of these companies like being invited to the Oscars. But they like profit even more.“The good news is we’ve now got a very large streaming business that we can go ahead and redirect that content toward those channels,” Bob Chapek, Disney’s former chief executive, said at a public event on Nov. 8, referring to prestige films. (Robert A. Iger, who has since returned to run Disney, may feel differently.)Others continue to advocate patience. Mr. Gross pointed out that “The Fabelmans” will roll into more theaters over the next month, hoping to capitalize on awards buzz — it is a front-runner for the 2023 best picture Oscar — and the end-of-year holidays. Damien Chazelle’s “Babylon,” a drug-and-sex induced fever dream about early Hollywood, is scheduled for wide release on Dec. 23.“I think movies are going to come back,” Mr. Spielberg recently told The New York Times. “I really do.”Steven Spielberg, on the set of his production “The Fabelmans.” Merie Weismiller Wallace/Universal Pictures and Amblin Entertainment More