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      The Emails at the Heart of the Government’s Ticketmaster Case

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      Live Nation Entertainment, which owns Ticketmaster, is accused of violating antitrust laws. The Justice Department drew on the concert behemoth’s internal communications in its lawsuit.In its lawsuit accusing Live Nation Entertainment, the concert behemoth that owns Ticketmaster, of being an illegal monopoly, the Justice Department drew on a raft of internal communications that offered a rare behind-the-scenes look at the industry.The Justice Department argued in an extensive complaint filed on Thursday that the merger of Live Nation and Ticketmaster, which went through in 2010, had hurt competition, hindered innovation and resulted in higher ticket prices and fees for consumers. It called for the company to be broken up.In response, Live Nation, which is also the world’s largest concert promoter, has said that it is not a monopoly, and denied that it has the unilateral power to raise prices. Contrary to the government’s argument about its great power, Live Nation says it now faces more competition than ever, and that the Justice Department’s suit “won’t reduce ticket prices or service fees.”Detailing its allegations, the government relied on eye-opening emails that it says were written by Live Nation’s chief executive, Michael Rapino, and other high-powered figures in the concert world.Here are a few of those accusations.A potential rival’s Kanye West concertOne episode from 2021 goes to the heart of the Justice Department’s allegations that Live Nation went to extreme lengths to protect its competitive edge.Late that year, the government says, Live Nation “threatened commercial retaliation” against the private equity firm Silver Lake, which had an investment in TEG, an Australian ticketing and promotions company that was involved in a highly anticipated benefit show by Kanye West and Drake at the L.A. Coliseum. Silver Lake had also invested in Oak View Group, a venue management company with close ties to Live Nation.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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      In 2023, Movie Audiences Wanted Comfort, Not Superhero Spectacle

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      Movie audiences flocked to Taylor Swift, “Barbie” and “Oppenheimer” but were cooler toward returning superheroes like the Flash, Captain Marvel and Aquaman.Hollywood’s movie factories run on conventional wisdom — entrenched notions, based on experience, about what types of films are likely to pop at the global box office.This year, audiences turned many of those so-called rules on their heads.Superheroes have long been seen as the most reliable way to fill seats. But characters like Captain Marvel, the Flash, Ant-Man, Shazam and Blue Beetle failed to excite moviegoers. Over the weekend, “Aquaman and the Lost Kingdom,” which cost more than $200 million to make and tens of millions more to market, arrived to a disastrous $28 million in ticket sales in the United States and Canada. Overseas moviegoers chipped in another $80 million.In the meantime, the biggest movie of the year at the box office, “Barbie,” with $1.44 billion in worldwide ticket sales, was directed by a woman, based on a very female toy and spray-painted pink — ingredients that most studios have long seen as limiting audience appeal. An old movie-industry maxim holds that women will go to a “guy” movie but not vice versa.“The Super Mario Bros. Movie” collected $1.36 billion, a second-place result that also stunned Hollywood; studios have a troubled history with game adaptations. “Oppenheimer,” a three-hour period drama about a physicist, rounded out the top three, taking in $952 million and contradicting the prevailing belief that, in the streaming era, films for grown-ups are not viable in theaters.“The Super Mario Bros. Movie” stunned the film industry by bringing in $1.36 billion.Nintendo/Nintendo/Universal Studios, via Associated Press“Without question, change is afoot — audiences are in a different mood,” said David A. Gross, a film consultant who publishes a newsletter on box office numbers. “The country and the world are not in the same place. We’ve had seven years of divisive politics, a severe pandemic, two serious wars, climate change and inflation. Moviegoers seem less interested in being overwhelmed with spectacle and saving the universe than being spoken to, entertained and inspired.”The biggest box office surprises of the year fell into the “spoken to” category. “Sound of Freedom,” a crime drama that cost $15 million to make, catered to the far right, an audience largely ignored by Hollywood, and generated $248 million in ticket sales, on a par with “The Eras Tour,” which targeted Taylor Swift fans and also cost about $15 million.“Sound of Freedom” came from Angel Studios, an independent company in Provo, Utah, that supported the film with an unorthodox “Pay It Forward” program, which let supporters buy tickets online for those who otherwise might not see it. In a big break from Hollywood norms, Ms. Swift cut out the middle company (a studio) and made a distribution deal directly with AMC Entertainment, the world’s largest theater operator.“Our phone has been dancing off the hooks since the day we announced the ‘Eras Tour’ project,” Adam Aron, AMC’s chief executive, told investors on a conference call in November, referring to “alternative content” opportunities.Comscore, which compiles box office data, projected on Sunday that North American ticket sales for the year would reach about $9 billion, a 20 percent increase from 2022. (Before the pandemic, North American theaters reliably sold about $11 billion in tickets annually.) The average price for an adult general admission ticket in the United States was $12.14, up from $11.75, according to EntTelligence, a research firm.Worldwide ticket sales are expected to exceed $33 billion, an increase of 27 percent, partly because of a surge in Latin America. (Before the pandemic, worldwide ticket sales easily exceeded $40 billion annually.)Hollywood’s climb back from the pandemic is expected to stall in 2024. With fewer movies scheduled for release — studio pipelines were disrupted by the recent strikes — ticket sales will decline 5 to 11 percent next year, depending on the market, according to projections from Gower Street Analytics, a box office research firm.Reading box-office tea leaves is like pontificating about symbolism in works of fiction: Any halfway plausible theory works. But studio bosses need something, anything, to guide them as they make billion-dollar judgment calls for the seasons ahead.Here are five takeaways from this year:Moviegoers want comfort.People reach for nostalgia in times of stress, and movies that reminded audiences of the past — while also managing to feel fresh — have been succeeding. “Barbie,” “The Super Mario Bros. Movie,” “The Little Mermaid,” “Wonka” and the retro-feeling “Teenage Mutant Ninja Turtles: Mutant Mayhem” allowed people to revisit their childhoods. “Insidious: The Red Door” hit pay dirt by bringing back the franchise’s original stars.“Indiana Jones and the Dial of Destiny” could have tapped into nostalgia to become a hit. Instead, a huffing and puffing Harrison Ford, 81, simply reminded Indy fans that they, too, are getting old. “Dial of Destiny” cost Disney $295 million to make and took in a flaccid $384 million. (Theaters keep roughly 50 percent of ticket sales.)Tessa Thompson and Michael B. Jordan in “Creed III.”Eli Ade/MGMArt film has a pulse.Sophisticated dramas with modest budgets and aimed at older audiences have been showing signs of life after two years in the box office I.C.U.The streaming era has forever shifted the bulk of prestige film viewing to the home, analysts say. But theaters found a modicum of success in 2023 with offerings like “Past Lives,” a wistful drama with some Korean dialogue, and Hayao Miyazaki’s animated “The Boy and the Heron.” The bespoke “Asteroid City” managed $54 million.Early box office results have also been promising for Oscar-oriented films like “Poor Things,” a surreal science-fiction romance, and “American Fiction,” a satire about a writer who puts together a fake memoir that turns on racial stereotypes.Bigger is not better.For the past decade, Hollywood has kept audiences interested in sequels by making each installment more bloated and often nonsensical than the last. Bigger! Faster! More!That strategy may need rethinking — it’s just too expensive, analysts say, especially with Chinese moviegoers souring on American blockbusters. “Fast X,” the 10th movie in the “Fast and Furious” series, cost an estimated $340 million and took in $705 million worldwide, including $140 million in China. By comparison, “Furious 7” in 2015 cost $190 million and collected $1.5 billion, including $391 million in China.Tom Cruise in “Top Gun: Maverick.”Scott Garfield/Paramount PicturesTom Cruise’s seventh “Mission: Impossible” spectacle, released in July in the wake of “Barbie” and “Oppenheimer,” cost roughly $290 million to make and collected $568 million, including $49 million in China. The sixth “Mission: Impossible” in 2018 cost $178 million and generated $792 million, with Chinese ticket buyers chipping in $181 million.Increasingly, franchise sequels and spinoffs need to feel fresh to succeed. Lionsgate, for instance, delved deeper into the High Table underground crime organization in “John Wick: Chapter 4” and introduced “Hunger Games” fans to a new story line (and cast) in the prequel “The Ballad of Songbirds and Snakes.” Both movies were hits. Lionsgate even revived its “Saw” horror franchise by shifting the narrative back in time.“Each of those movies did something different than the prior,” said Adam Fogelson, vice chair of the Lionsgate Motion Picture Group. “It wasn’t just ‘spend more, make it bigger, make it louder and cram in more action.’”Some audience patterns remain intact.Horror continued to be a reliable performer, with “Five Nights at Freddy’s” and “M3gan” starting new franchises for Universal and its Blumhouse affiliate. Together, the two films cost $32 million. They collected a combined $469 million. Also notable was “The Nun II,” which cost Warner Bros. about $22 million and took in $366 million.Superheroes may be down, but they’re not out. Marvel’s rollicking, well-established “Guardians of the Galaxy” series returned for a third chapter and generated $846 million against a $250 million budget. Sony’s bold, anime-influenced “Spider-Man: Across the Spider-Verse” cost an estimated $150 million and collected $691 million.Stars matter.The conventional wisdom in Hollywood has been that movie stars are essentially part of the past. A celebrity name above the title no longer carries that much weight with ticket buyers. The underlying “intellectual property” is what fills seats.People pay to see Barbie, not Margot Robbie.Except that Mattel and various studios tried for at least 20 years to turn the toy into a live-action movie star. It took Ms. Robbie in the role (and Ryan Gosling as Ken) to finally make it happen. Other movies that benefited from star power in 2023 included “Wonka,” with Timothée Chalamet, and “Creed III,” anchored by Michael B. Jordan.Stars don’t have heft? Try telling that to the producers of “Gran Turismo,” “Haunted Mansion,” “Dumb Money” and “Strays,” all of which disappointed at the box office and arrived when their casts were barred from promoting their work because of the SAG-AFTRA strike. More

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      Senate Introduces Long-Awaited Bill Promising Changes for Ticket Buying

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      The Fans First Act would require disclosures about fees and the location of tickets, strengthen a law banning bots and set stiff penalties for violations.The United States Senate introduced a long-awaited bill on Friday promising consumer protections for tickets to live entertainment events, after more than a year of complaints about high fees, out-of-control prices and deceptive selling practices in the entertainment world.The bill, called the Fans First Act, would require sellers to disclose the full price of a ticket, including all fees; indicate what seat or section a customer is gaining access to; and say whether a ticket is being offered by its original or “primary” seller, as opposed to a reseller or broker.The bill, introduced by John Cornyn, Republican of Texas, and Amy Klobuchar, Democrat of Minnesota, along with four others, would also strengthen an existing law banning the use of computer bots, a tactic frequently used by scalpers; require ticket sellers to offer full refunds when an event is canceled; set thousands of dollars in penalties for abuse; and require the Government Accountability Office to study the ticketing market and make recommendations.The proposed law comes as ticketing has become a hot-button issue for voters and lawmakers, with prices at record highs and the selling practices of both primary ticketing companies — like Ticketmaster, which tends to represent artists and venue box offices — and resale marketplaces like StubHub and Vivid Seats having come under fire.At a Judiciary Committee hearing in January, two months after Ticketmaster’s system crashed during a Taylor Swift presale, senators from both parties pilloried an executive from Live Nation — which owns Ticketmaster — and called the company a monopoly that harms consumers. Separately, the Justice Department has been conducting an antitrust investigation of Live Nation.At his State of the Union address in February, President Biden said, “We can stop service fees on tickets to concerts and sporting events and make companies disclose all the fees upfront.” And in June, under pressure from the White House, ticket sellers including Ticketmaster and SeatGeek agreed to introduce “all-in pricing” for tickets.That scrutiny has developed as the concert industry had its biggest year ever, with the trade publication Pollstar saying that gross ticket sales for the Top 100 worldwide tours were $9.17 billion in 2023, up 46 percent from the year before, and 65 percent from 2019, before the Covid-19 pandemic disrupted the industry.The new Senate bill proposes steep civil penalties for violations, to be enforced by the Federal Trade Commission and state attorneys general. According to the bill, those penalties could include $15,000 per day during which a violation occurs, along with $1,000 per event ticket advertised or sold; those fines could amount to as much as five times the listed cost of a ticket.“The current ticketing system is riddled with problems and doesn’t serve the needs of fans, teams, artists or venues,” Mr. Cornyn said in a statement. “This legislation would rebuild trust in the ticketing system by cracking down on bots and others who take advantage of consumers through price gouging and other predatory practices and increase price transparency for ticket purchasers.”Ms. Klobuchar added, “From ensuring fans get refunds for canceled shows to banning speculative ticket sales, this bipartisan legislation will improve the ticketing experience.”In addition to Mr. Cornyn and Ms. Klobuchar, the cosponsors of the bill include two additional Republicans (Marsha Blackburn of Tennessee and Roger Wicker of Mississippi) and two Democrats (Ben Ray Luján of New Mexico and Peter Welch of Vermont).The new bill joins a number of other proposed laws in both houses of Congress, which would need to be reconciled for any to become law. In July, the Ticket Act, requiring the upfront disclosure of the full price of a ticket, passed the Commerce Committee. In the House of Representatives this week, another bill calling for transparency in ticket prices passed the Energy and Commerce Committee.The new Senate bill has been in negotiations for months, and some activists have privately complained about its compromises. The bill bans “speculative” selling, in which resale brokers list tickets for sale without actually having them in hand, betting that they can fulfill the order later. But it still allows “concierge” services in which brokers charge fans to wait in a digital line for them, a process that consumer advocates say puts ordinary customers at a disadvantage.Still, the bill has broad support throughout the music industry, including from venue and artist groups; the Recording Academy, the organization behind the Grammy Awards; and Fix the Tix, a coalition of many talent and industry groups.Live Nation, which has called for government action to reform the ticket market, also said it supports the bill, saying, “We believe it’s critical Congress acts to protect fans and artists from predatory resale practices, and have long supported a federal all-in pricing mandate, banning speculative ticketing and deceptive websites, as well as other measures.” More

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      AMC Theater Chain to Stop Charging for Better Seats

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      The contentious initiative will be abandoned next month, though the company will roll out a new one involving lounge-style seating in the front rows.AMC is abandoning plans to charge more for movie seats depending on their location. But higher prices for center-middle seats at theaters where AMC has been testing the concept will remain in effect this weekend, when “Barbie” and “Oppenheimer” are expected to draw significant crowds.AMC Entertainment, the world’s largest theater chain, said on Thursday that it would “pivot away” from a contentious initiative called Sightline, in which seats at evening screenings had three tiers of pricing, ending the long-held cinema custom of charging the same amount for any seat in a theater. (Discounts of $1 to $2 were offered for the neck-craning front row, increases of $1 to $2 for the center-middle and the status quo for the rest.)The concept was rolled out in March at theaters in New York, Illinois and Kansas to howls of protest from some moviegoers. AMC always labeled it as a test.The experiment will end sometime in August, an AMC spokesman said. But the company plans to start a new trial involving front-row seats, which often go unsold. Later this year, AMC said it would pull out traditional front-row seats and replace them with “large, comfortable, lounge-style seating areas that will allow guests to lay all the way back.”AMC and other theater chains, after steadily raising prices at their concession stands, have started to focus more intently on seats for revenue growth. Increasingly, for instance, multiplexes have been pushing customers toward premium-priced tickets for screenings that feature extra-extra-large screens or enhanced sound systems.Adding to the pressure, attendance has still not recovered from the early pandemic, when many theaters were closed for months. So far this year, ticket sales are running roughly 20 percent behind the same period in 2019.AMC said Sightline did not pan out as it had hoped. In particular, the company saw “little or no incremental lift in front-row attendance, even with a price reduction applied to those seats.” About three out of every four customers who previously sat in center-middle seats paid the surcharge to continue doing so, AMC said. Some of those people moved to other seats. A small percentage stopped buying tickets at AMC.Notably, competitors did not follow AMC in re-pricing seats, making the company less competitive in the test markets.AMC’s plans to stop the initiative were reported earlier by Bloomberg News. More

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      Live Nation and Other Ticket Giants Promise Transparency on Fees

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      Live Nation and SeatGeek said they would show customers the full cost of concerts, after the White House’s complaints that “junk fees” for tickets and hotel stays can mislead consumers.Under pressure from the Biden administration, some of the biggest companies that handle ticketing for concerts and other live events announced on Thursday that they will make it easier for consumers to see the full price of tickets they want to buy, including the fees that can often add more than 30 percent to the total cost of an order.Live Nation, the world’s largest concert company, said it would begin introducing “all-in pricing” — showing consumers the full price up front — at the venues it controls, which include more than 200 amphitheaters, clubs and other spaces in the United States. Ticketmaster, which is owned by Live Nation, said it would make this tool available to other venues and promoters as well. Those changes are expected beginning in September.SeatGeek, a major vendor for reselling tickets that also works for major venues and sports teams like the Dallas Cowboys, said it too would begin introducing a feature that would reveal to consumers the full price of a ticket.Those changes come as the Biden administration has stepped up its pressure on the entertainment and travel industries to rein in what it calls “junk fees.” Before beginning a round table at the White House with executives from Live Nation, SeatGeek, Airbnb and other companies on Thursday, President Biden framed the crackdown on surcharges as a way to appeal to the working class — a major theme of his re-election campaign.“These hidden charges that companies sneak into your bill make you pay more without you really knowing it initially,” Mr. Biden said. “Junk fees are not a matter for the wealthy very much but they’re a matter for working folks like the homes I grew up in.”As Mr. Biden spoke, a screen showed an example of a “service charge” of $12.99. But for the most in-demand concerts, those fees can be many times higher. For one Drake concert, for example, a screenshot ricocheted around social media in March showing that for two tickets costing $544, three surcharges — service fee, facility charge and order fee — added another $541, nearly doubling the total cost.Ticketing, and questions of competition and consumer fairness in the entertainment industry, became hot-button issues in Washington after a botched presale in November for Taylor Swift’s Eras Tour. Ticketmaster’s system was overrun with bots, and many fans reported that tickets they had selected disappeared from their online shopping charts.At a Senate Judiciary hearing in January, Live Nation came under harsh, bipartisan attack, with senators openly calling the company a monopoly. The Justice Department has separately been investigating Live Nation for potential violations of the consent decree that was a condition of the company’s merger with Ticketmaster in 2010; among the terms in that agreement were that Live Nation cannot threaten venues with retaliation for not using Ticketmaster as their official ticket vendor.But the extent to which the most recent promises by Live Nation and SeatGeek would substantially change the ticket market are unclear. The concert industry is complex, with pricing and fees controlled by various parties that have little incentive to reduce their take — especially with live music rebounding after its near-disappearance during the Covid-19 pandemic, and ticket sales now reaching record highs.The changes by Live Nation and SeatGeek do not lower prices or include any commitment to reduce surcharges, which are often set by venues; those companies are simply promising to disclose fees as part of a ticket’s total cost.After Mr. Biden’s State of the Union address in February — at which he said, “We can stop service fees on tickets to concerts and sporting events and make companies disclose all the fees upfront” — Live Nation proposed federal legislation that, among other things, would mandate all-in pricing.Without all competitors held to the same standard, many executives in the ticketing world say, those that comply voluntarily would be put at a competitive disadvantage, since other venues and ticketing services could lure customers by advertising lower prices, only to reveal surcharges once a customer completes a transaction.Senator Richard Blumenthal, a Democrat of Connecticut who is a sponsor of a bill called the Junk Fee Prevention Act, offered a mixed review of Live Nation’s pledge of transparency.“Live Nation-Ticketmaster’s announcement is a step in the right direction,” Mr. Blumenthal said in a statement, “but no substitute for legislation to provide consumers with transparency and prevent companies from imposing ridiculous junk fees.”Still, Mr. Biden said that all the companies he had gathered for the round table were “voluntarily committed to ‘all-in’ upfront pricing,” and he called it a victory.“This is a win for consumers in my view,” Mr. Biden said, “and proof that our crackdown on junk fees has real momentum.” More

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      The Cure Says Ticketmaster Will Issue Refunds After Fee Complaints

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      The band said it wanted to make its North American tour “affordable for all,” but after tickets went on sale this week, fans said that fees had ratcheted up the price.The Cure’s frontman, Robert Smith, said on Thursday that Ticketmaster will provide $5 and $10 refunds to fans who purchased tickets for the band’s North American tour after the band complained to the company about high fees.In recent months, Ticketmaster faced increased criticism from ticket buyers as well as from members of Congress who accused its owner, Live Nation Entertainment, of being a monopoly that hinders competition and harms fans.Mr. Smith said on Twitter that Ticketmaster would provide the refunds. “Ticketmaster have agreed with us that many of the fees being charged are unduly high,” he wrote.1 OF 2: AFTER FURTHER CONVERSATION, TICKETMASTER HAVE AGREED WITH US THAT MANY OF THE FEES BEING CHARGED ARE UNDULY HIGH, AND AS A GESTURE OF GOODWILL HAVE OFFERED A $10 PER TICKET REFUND TO ALL VERIFIED FAN ACCOUNTS FOR LOWEST TICKET PRICE (‘LTP’) TRANSACTIONS…— ROBERT SMITH (@RobertSmith) March 16, 2023
      Ticketmaster did not immediately respond to a request for comment.Mr. Smith said that people who had purchased the lowest-priced tickets would automatically receive a $10 refund per ticket and that all other ticket buyers would get a $5 refund. He said that these refunds applied to people who had purchased tickets as a “verified fan,” a Ticketmaster system that requires people to register to gain early access to ticket sales.Fans who buy tickets during the general sale on Friday will “incur lower fees,” he said.This week on Twitter, Mr. Smith addressed questions and concerns from fans about buying tickets for the 30-show tour, which runs from May to July and includes three performances at Madison Square Garden in New York in June.The Cure had said in an earlier statement that it wanted tickets “to be affordable for all fans.” As part of this effort, Mr. Smith said that the Cure had refused to participate in Ticketmaster’s dynamic pricing system, which adjusts ticket prices based on demand.The system was criticized last year after it drove up the cost for Bruce Springsteen tickets, some of which were selling for thousands of dollars.After tickets for the Cure’s tour went on sale on Wednesday, fans shared screenshots that showed tickets priced at $20 with added fees close to or above the $20 base price.Mr. Smith said on Twitter later that day that he was “sickened” by Ticketmaster’s fees.“I have been asking how they are justified,” he wrote in all capital letters, his usual Twitter writing style. “If I get anything coherent by way of an answer I will let you all know.”Ticketmaster and Live Nation Entertainment have been under increased scrutiny since November, when the company botched its planned public sale of tickets to Taylor Swift’s latest tour.In November, the Justice Department opened an antitrust investigation into Live Nation Entertainment focused on whether it had abused its power over the live music industry.In December, 26 of Ms. Swift’s fans filed a lawsuit accusing Live Nation Entertainment of anticompetitive conduct and fraud.In January, the company was the subject of a Senate Judiciary Committee hearing in which senators from both parties criticized the company’s handling of ticket sales for Ms. Swift’s tour as well as its wider business practices.Last month, on the same day Live Nation Entertainment announced it had made $651.3 million in ticket revenue in the fourth quarter of 2022, the company responded to politicians in a statement.The company, which sold more than 550 million tickets last year, said it had submitted more than 35 pages of information to policymakers to provide context on the “realities of the industry” that it has dominated since Ticketmaster and Live Nation, an events promoter and venue operator, merged in 2010.“These include the fact that this industry is more competitive than ever: Ticketmaster has actually lost market share since the 2010 merger, not gained it; that venues set and keep most of the fees associated with tickets and are increasingly taking an ever-larger share; and Ticketmaster has for years been advocating for a federal all-in pricing requirement,” the statement said.Ticketmaster and Live Nation Entertainment have for decades been criticized for their business practices. The Justice Department said in 2019 that Live Nation Entertainment had “repeatedly violated” the terms of the regulatory agreement that the government imposed as a condition of the merger.The Justice Department investigated complaints of anti-competitive practices by Ticketmaster in the 1990s, after a dispute with the Seattle grunge band Pearl Jam. More

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      Movie Tickets Veer Away From One-Price-Fits-All

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      Anyone buying a ticket for a concert, baseball game, Broadway play or flight has experienced it: Seats are now priced with dizzying complexity, with costs in some instances changing minute by minute, based on demand.But movie theaters? In many ways, they have been trapped in pricing amber. A seat has cost the same no matter where it is or when it is bought.No more.As they struggle in a fast-changing business, multiplex operators — some carrying astounding debt because of pandemic shutdowns — have started to experiment with pricing in ways that have startled moviegoers. AMC Entertainment, the world’s largest cinema chain, is testing “sightline” pricing, giving seats at evening screenings different costs depending on their location. (Discounts of $1 to $2 for the neck-craning front row, increases of $1 to $2 for the center middle, status quo for the rest.) Chains have also started to charge more on opening weekends for expected blockbusters like “The Batman” and “Spider-Man: No Way Home,” with plans to ramp up the practice.“It’s a taste of what’s coming,” said Stacy Spikes, who co-founded the subscription ticketing service MoviePass, which he plans to reintroduce nationwide this summer. “The big theater chains are gaining the technology to implement variable pricing on a wide scale. This may have near-term financial benefits, but it may also reduce attendance of younger customers who are more price sensitive and key to future growth.”Increasingly, theaters have been pushing customers toward premium-priced specialty tickets. On Saturday evening at AMC Lincoln Square in New York, for instance, patrons interested in the boxing drama “Creed III” could choose from three IMAX screenings (a $7 to $11 surcharge, depending on seat location), three screenings with Dolby audio and visual technology and reclining chairs ($8 to $12 more), and two standard screenings ($18 for a regular adult ticket).“I’m going to go, no matter what, because I love it, but sorting through all the options is starting to feel like a nuisance,” said Chris Ordal, a tech executive in Los Angeles. “I understand why chains are doing this, but they’re not doing a good job of communicating how it helps the consumer.”Theaters have increasingly been pushing premium-priced specialty tickets for movies like “Creed III.”Eli Ade/MGM, via Associated PressThe move toward pricing complexity adds risk as theater owners look for ways to get people back into the ticket-buying habit after three pandemic-battered years. IMAX has been experimenting with live events, including concert simulcasts. Fathom Events has premiered episodes of a religious TV show, “The Chosen,” in theaters; episodes have generated $20 million at the box office since November, despite being available free online.Prices may actually be going down for certain types of movies — ones that have struggled to attract ticket buyers in the streaming age, including comedies, conventional dramas and art films. Last month, theaters lowered opening-weekend prices for the octogenarian comedy “80 for Brady” to attract value-sensitive older customers. Tickets for evening screenings cost the same as a matinee, a discount of up to 30 percent, depending on the location. Some theaters offered the same deal for “A Man Called Otto,” starring Tom Hanks.“In a business where the only innovation in pricing has been to go up, this is a good first step,” said Chris Aronson, the president of domestic distribution at Paramount Pictures, which released “80 for Brady” and urged theaters to lower prices.Inside the Media IndustryRupert Murdoch: The conservative media mogul acknowledged in a deposition in a $1.6 billion defamation lawsuit that several Fox News hosts promoted the false narrative that the 2020 election was stolen.Dropping ‘Dilbert’: Hundreds of newspapers across the country will stop running the comic strip after its creator, Scott Adams, said that Black people were “a hate group.”Carlos Watson: The founder of the troubled digital start-up Ozy Media was arrested on fraud charges, punctuating one of the more precipitous falls in the annals of online journalism.Vice Media: The departure of Nancy Dubuc, the chief executive of Vice, highlights the fallen fortunes of a group of digital media companies that not long ago was talked about as the future of the industry.“We’re hopeful that others will follow,” Mr. Aronson added, “and that this is hopefully the beginning of alternative ways of looking at pricing.” (Antitrust rules prevent studios from setting ticket prices themselves.)Theaters offered lower ticket prices for “80 for Brady,” hoping to attract value-conscious older customers.Scott Garfield/Paramount PicturesParamount spent about $28 million to make “80 for Brady,” which has so far collected about $40 million. Roughly 15 percent of the film’s target audience, women over 50, had not been to a theater in more than a year, according to exit surveys.Charging less for certain kinds of movies and more for others has long been a Hollywood third rail, with filmmakers panicking that it will send a message about quality. Just try telling Martin Scorsese that tickets for his next prestige drama will cost less than ones for “Ant-Man and the Wasp: Quantumania.”The difference now is that the theatrical marketplace has become so difficult for certain genres that many filmmakers may have no choice. Do you want your film to be seen in theaters? Or are you fine with it going straight to streaming, where it could get lost in the digital maw? If the answer is theaters, you may have to accept a discounted price.The average movie ticket cost $11.75 in 2022, according to EntTelligence, a research firm. In New York, prices reach $28, depending on the format. A small popcorn at AMC Lincoln Square costs $10 with tax. (Fun fact: The average movie ticket price in 1969 was $1.42, according to the National Association of Theatre Owners. Adjusted for inflation, that ticket would cost $11.93 today.)Because multiplex chains make most of their money from popcorn and soda, it is in their economic interest to keep ticket prices low; concession counters rely on foot traffic. But there isn’t much room to raise the price of popcorn anymore, prompting some operators to look at “creative” ticket pricing for growth.It has been a tough stretch for theaters. More than 500 movie screens have closed since the start of the pandemic.Philip Cheung for The New York TimesCinema attendance had been declining for decades, with people citing a variety of reasons for going less often: 50-inch TVs at home, streaming services, rude patrons who text on their phones when the lights go down. But the pandemic caused ticket sales to collapse in 2020 and 2021. More than 500 movie screens have closed since the start of the pandemic. Cineworld, the world’s No. 2 chain, filed for bankruptcy in September, and dozens of its Regal multiplexes in the United States have closed.A recovery has been slower than expected. Cinemas in North America sold $7.5 billion in tickets in 2022, a 34 percent decrease from 2019, according to EntTelligence. This year, domestic ticket sales are running 24 percent behind the same period in 2019, according to Comscore.The gap is expected to narrow this summer, largely because the flow of new movies is normalizing. Movies delayed by pandemic bottlenecks are finally ready. Studios are also rerouting fewer movies to streaming services. Twelve movies costing at least $100 million to make will arrive in theaters from May to July, up from six during that period last year.“If you squint hard enough, it is possible now to see a return to the better days,” Robert Fishman, an analyst at SVB MoffettNathanson who follows the Cinemark multiplex chain.Cinemark has comparatively little debt, but the hole for other theater companies is deep. AMC, which according to security filings has more than $5 billion in debt, said last week that it generated $990 million in the fourth quarter of last year, a 15 percent decline from 2021, and lost about $288 million.To shore itself up, AMC has offered $5 movie tickets on Tuesdays, introduced home popcorn products in partnership with Walmart, enhanced its Stubs loyalty program, announced plans to turn some theaters into Zoom conference rooms for corporate events and invested in a struggling Nevada gold mine. (Yes, really.) Last month, AMC announced its pricing experiment with seat location, which it calls Sightline.Adam Aron, AMC’s chief executive, characterized that move — charging a bit more for the best seats — as less a moneymaking gambit than a way to avoid broader price increases.“In these inflationary times, we are coming under pressure to raise prices,” Mr. Aron said in an interview. “We could have raised prices on every seat in the house. Instead, we are holding the line on 75 percent of the seats in the house.” (Also, subscribers to AMC’s premium loyalty program, Stubs A-List, can book a “preferred” seat at no extra charge.)Wall Street responded favorably. But cinephiles had a conniption. In a column, The Chicago Tribune’s film critic, Michael Phillips, called Sightline “a bush-league pickpocket move” and “the latest tiny nail getting tap-tap-tapped into the coffin currently under construction for an entire era of filmgoing.”AMC has pushed back, noting that some European cinemas have charged a premium for prime seats for years. Yes, prices are high in New York and Los Angeles, Mr. Aron acknowledged. But he said 30 percent of AMC customers paid less than $8 a ticket.“When you change the way an industry has priced itself for 100 years, it is not surprising that there is going to be lots of reaction,” Mr. Aron said. “It is our expectation that consumers will adjust to this very quickly.” More

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      How Much to See a Movie at AMC? It Will Soon Depend Where You Sit.

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      By the end of 2023, the movie theater chain will offer tickets at three different price tiers, with middle seats costing the most. You’ll pay less if you like the front row.Some middle seats at AMC movie theaters will be more expensive than others as part of the company’s new ticket-pricing strategy, announced this week.AMC Entertainment, the world’s largest cinema chain, said in a news release on Monday that this new pricing system, known as Sightline at AMC, would be in place at all of its United States theaters by the end of the year.The seats in the front row of the theater will be the least expensive and seats in the middle of the theater will be the most expensive, the company said. However, new prices will not affect showings before 4 p.m. or tickets sold at a special discount on Tuesdays, AMC said.AMC’s executive vice president and chief marketing officer, Eliot Hamlisch, said in the news release that the tiered system “more closely aligns” with the reserved seats and pricing models of other types of ticketed events, such as sporting events and concerts.Mr. Hamlisch said that the change would give people “more control over their experience.”Critics of the new system, including the actor Elijah Wood, have said it would give wealthy people an unfair advantage.“The movie theater is and always has been a sacred democratic space for all, and this new initiative by @AMCTheatres would essentially penalize people for lower income and reward for higher income,” Mr. Wood wrote on Twitter.Under the new system, the most common seats available, the Standard Sightline tickets, would be priced as traditional movie tickets, AMC said.If you’re willing to crane your neck to see the screen, you’ll be able to pay less to sit in the “Value Sightline” seats in the front row. Some accessible seating for people with disabilities will also be priced in the value tier. To access the value tier prices, people must register with the AMC loyalty program, which includes one free membership tier.The seats in the middle of the theater will become “Preferred Sightline” tickets. The extra cost of these tickets will be waived for members of AMC’s top-tier loyalty program, A-List.A map outlining seating options will be available when buying tickets online, through the company’s app and at the box office, the company said in its announcement.AMC did not specify what the price differences would be for each ticket or whether prices would be consistent across cities and films.In New York City, the price differences were about to take effect at some locations later this week. At AMC’s 34th Street location in Manhattan, tickets were listed under the new pricing system for Friday’s showings of films, including “Magic Mike’s Last Dance” and a 25th anniversary screening of “Titanic.”For the 6:45 p.m. showing of “Magic Mike’s Last Dance,” the front row seats, a space for a person in a wheelchair and a seat for the companion of someone in a wheelchair were described as “Value Sightline” seats and colored blue on the seating map.A key for the map explained that the value tickets were $2 off and that the preferred seats were $1 extra. Those were the five middle seats in each of the four back rows of the theater with gold-colored icons. Discounts for children and older moviegoers remain in effect.The “Standard Sightline” tickets for this showing included the two to three seats on either side of the preferred seats, the second-row seats and the six other seats made available for people in wheelchairs and their companions.Movie theaters have been experimenting with new tactics to boost ticket sales in response to two decades of weakening attendance, shutdowns during the first years of the coronavirus pandemic and the widening availability of digital streaming of first-run movies.In September, Cineworld, the London-based company that operates Regal Cinemas in the United States, filed for bankruptcy.Cineworld is the second-largest theater chain in the world behind AMC, and the company’s chief executive, Mooky Greidinger, said in the bankruptcy filing that “the pandemic was an incredibly difficult time for our business.”AMC said that by the end of the year, its new pricing system would be in place at all of the company’s theaters in the United States. AMC has about 950 theaters and 10,500 screens worldwide. More