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    Oasis Fans Balked at High Ticket Prices. But Were They ‘Dynamic’?

    A regulator said it was opening an investigation into Ticketmaster’s actions, but the company disputed that “dynamic pricing” came into play.The return of Oasis, the chart-dominating bad boys of ’90s Britpop, has been one of the biggest stories on the music beat this summer, with a slate of surprise reunion shows in Britain and Ireland selling out instantly over the last week.But the rush also introduced many fans to the frustrating vagaries of online ticketing, where the prices are not always what you expect (and they usually go up).Last weekend, after the first batch of shows went on sale, angry Oasis fans took to social media to complain that many tickets that had been advertised at 148 British pounds (around $195) ended up more than doubling in price to £355 (about $468) by the time they went to pay.The band came under fire, and in Britain — where the reconciliation of the group’s long-feuding leaders, Liam and Noel Gallagher, was front-page news — politicians readily took up the cause.“About half the country was probably queuing for tickets over the weekend,” Keir Starmer, the prime minister, said in Parliament on Wednesday when asked about the furor. “But it is depressing to hear of price hikes.”We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    Jennifer Lopez and Black Keys Tour Cancellations Raise Questions for Industry

    High-profile cancellations from Jennifer Lopez and the Black Keys have armchair analysts talking. But industry insiders say live music is still thriving.For the concert business, 2023 was a champagne-popping year. The worst of the pandemic comfortably in the rearview, shows big and small were selling out, with mega-tours by Taylor Swift, Beyoncé, Drake and Bruce Springsteen pushing the industry to record ticket sales.This year, as with much of the economy, success on the road seems more fragile. A string of high-profile cancellations, and slow sales for some major events, have raised questions about an overcrowded market and whether ticket prices have simply gotten too expensive.Most conspicuously, Jennifer Lopez and the Black Keys have canceled entire arena tours. In the case of the Black Keys — a standby of rock radio and a popular touring draw for nearly two decades — the fallout has been severe enough that the band dismissed its two managers, the industry giant Irving Azoff and Steve Moir, those men confirmed through a representative.At Coachella, usually so buzzy that it sells out well before any performers are announced, tickets for the second of the California festival’s two weekends were still available by the time it opened in April.Those issues have stoked headlines about a concert business that may be in trouble. But the reality, many insiders say, is more complex, with no simple explanation for problems on a range of tours, and a business that may be leveling out after a couple of extraordinary years when fans rushed to shows after Covid-19 shutdowns.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    The Emails at the Heart of the Government’s Ticketmaster Case

    Live Nation Entertainment, which owns Ticketmaster, is accused of violating antitrust laws. The Justice Department drew on the concert behemoth’s internal communications in its lawsuit.In its lawsuit accusing Live Nation Entertainment, the concert behemoth that owns Ticketmaster, of being an illegal monopoly, the Justice Department drew on a raft of internal communications that offered a rare behind-the-scenes look at the industry.The Justice Department argued in an extensive complaint filed on Thursday that the merger of Live Nation and Ticketmaster, which went through in 2010, had hurt competition, hindered innovation and resulted in higher ticket prices and fees for consumers. It called for the company to be broken up.In response, Live Nation, which is also the world’s largest concert promoter, has said that it is not a monopoly, and denied that it has the unilateral power to raise prices. Contrary to the government’s argument about its great power, Live Nation says it now faces more competition than ever, and that the Justice Department’s suit “won’t reduce ticket prices or service fees.”Detailing its allegations, the government relied on eye-opening emails that it says were written by Live Nation’s chief executive, Michael Rapino, and other high-powered figures in the concert world.Here are a few of those accusations.A potential rival’s Kanye West concertOne episode from 2021 goes to the heart of the Justice Department’s allegations that Live Nation went to extreme lengths to protect its competitive edge.Late that year, the government says, Live Nation “threatened commercial retaliation” against the private equity firm Silver Lake, which had an investment in TEG, an Australian ticketing and promotions company that was involved in a highly anticipated benefit show by Kanye West and Drake at the L.A. Coliseum. Silver Lake had also invested in Oak View Group, a venue management company with close ties to Live Nation.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    Taylor Swift, Beyoncé and the Sphere: The Year in Live Music

    Subscribe to Popcast!Apple Podcasts | Spotify | Amazon MusicThree years after the pandemic brought live music to a halt, the touring business is thriving: 2023 brought in record revenue — over $9 billion — thanks in part to major outings by Taylor Swift and Beyoncé, and in part to increased prices across the board. Live shows are also becoming more ambitious in scale and filigree, underscoring how big concerts are becoming experiential luxury goods.But even though the live music space is thriving, there is still persistent growling about Ticketmaster and its fee structure, and also about rising prices in general. Social media amplified both the thrills of some live events, and also confusion over cratering ticket process for others, like some recent dates on Travis Scott’s tour.On this week’s Popcast, a conversation about why this year was such an impressive one for the touring business, what lessons established acts are learning from younger arena and stadium stars, and whether the continued pressure on ticket price is sustainable in the long run.Guest:Ben Sisario, The New York Times’s music business reporterConnect With Popcast. Become a part of the Popcast community: Join the show’s Facebook group and Discord channel. We want to hear from you! Tune in, and tell us what you think at popcast@nytimes.com. Follow our host, Jon Caramanica, on Twitter: @joncaramanica. More

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    Senate Introduces Long-Awaited Bill Promising Changes for Ticket Buying

    The Fans First Act would require disclosures about fees and the location of tickets, strengthen a law banning bots and set stiff penalties for violations.The United States Senate introduced a long-awaited bill on Friday promising consumer protections for tickets to live entertainment events, after more than a year of complaints about high fees, out-of-control prices and deceptive selling practices in the entertainment world.The bill, called the Fans First Act, would require sellers to disclose the full price of a ticket, including all fees; indicate what seat or section a customer is gaining access to; and say whether a ticket is being offered by its original or “primary” seller, as opposed to a reseller or broker.The bill, introduced by John Cornyn, Republican of Texas, and Amy Klobuchar, Democrat of Minnesota, along with four others, would also strengthen an existing law banning the use of computer bots, a tactic frequently used by scalpers; require ticket sellers to offer full refunds when an event is canceled; set thousands of dollars in penalties for abuse; and require the Government Accountability Office to study the ticketing market and make recommendations.The proposed law comes as ticketing has become a hot-button issue for voters and lawmakers, with prices at record highs and the selling practices of both primary ticketing companies — like Ticketmaster, which tends to represent artists and venue box offices — and resale marketplaces like StubHub and Vivid Seats having come under fire.At a Judiciary Committee hearing in January, two months after Ticketmaster’s system crashed during a Taylor Swift presale, senators from both parties pilloried an executive from Live Nation — which owns Ticketmaster — and called the company a monopoly that harms consumers. Separately, the Justice Department has been conducting an antitrust investigation of Live Nation.At his State of the Union address in February, President Biden said, “We can stop service fees on tickets to concerts and sporting events and make companies disclose all the fees upfront.” And in June, under pressure from the White House, ticket sellers including Ticketmaster and SeatGeek agreed to introduce “all-in pricing” for tickets.That scrutiny has developed as the concert industry had its biggest year ever, with the trade publication Pollstar saying that gross ticket sales for the Top 100 worldwide tours were $9.17 billion in 2023, up 46 percent from the year before, and 65 percent from 2019, before the Covid-19 pandemic disrupted the industry.The new Senate bill proposes steep civil penalties for violations, to be enforced by the Federal Trade Commission and state attorneys general. According to the bill, those penalties could include $15,000 per day during which a violation occurs, along with $1,000 per event ticket advertised or sold; those fines could amount to as much as five times the listed cost of a ticket.“The current ticketing system is riddled with problems and doesn’t serve the needs of fans, teams, artists or venues,” Mr. Cornyn said in a statement. “This legislation would rebuild trust in the ticketing system by cracking down on bots and others who take advantage of consumers through price gouging and other predatory practices and increase price transparency for ticket purchasers.”Ms. Klobuchar added, “From ensuring fans get refunds for canceled shows to banning speculative ticket sales, this bipartisan legislation will improve the ticketing experience.”In addition to Mr. Cornyn and Ms. Klobuchar, the cosponsors of the bill include two additional Republicans (Marsha Blackburn of Tennessee and Roger Wicker of Mississippi) and two Democrats (Ben Ray Luján of New Mexico and Peter Welch of Vermont).The new bill joins a number of other proposed laws in both houses of Congress, which would need to be reconciled for any to become law. In July, the Ticket Act, requiring the upfront disclosure of the full price of a ticket, passed the Commerce Committee. In the House of Representatives this week, another bill calling for transparency in ticket prices passed the Energy and Commerce Committee.The new Senate bill has been in negotiations for months, and some activists have privately complained about its compromises. The bill bans “speculative” selling, in which resale brokers list tickets for sale without actually having them in hand, betting that they can fulfill the order later. But it still allows “concierge” services in which brokers charge fans to wait in a digital line for them, a process that consumer advocates say puts ordinary customers at a disadvantage.Still, the bill has broad support throughout the music industry, including from venue and artist groups; the Recording Academy, the organization behind the Grammy Awards; and Fix the Tix, a coalition of many talent and industry groups.Live Nation, which has called for government action to reform the ticket market, also said it supports the bill, saying, “We believe it’s critical Congress acts to protect fans and artists from predatory resale practices, and have long supported a federal all-in pricing mandate, banning speculative ticketing and deceptive websites, as well as other measures.” More

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    Ticketmaster Pauses Taylor Swift’s Eras Tour Sale in France

    Fans trying to purchase tickets to six of the pop superstar’s concerts faced long queues and technical issues before the company said that a new on-sale time would be announced.Ticketmaster has once again cracked under the weight of a Taylor Swift ticket sale — this time in France.As French fans prepared on Tuesday to purchase tickets to six concerts in May and June 2024 on Swift’s Eras Tour — four shows in Paris, two in Lyon — Ticketmaster’s website displayed a gigantic queue of customers ready to buy; one screenshot appeared to tell a fan that 1,023,504 shoppers were in line ahead of them.Soon, Ticketmaster announced that sales for those shows had been placed on “pause.” The company said that a new on-sale time would be announced, and that “all codes not already used will remain valid.” But some fans’ social media posts seemed to show technical errors on Ticketmaster’s website, including a progress icon that “keeps spinning and spinning and spinning,” as one fan — speaking English with an American accent, but with 762 euros’ worth of tickets in their shopping cart — put it.A few hours later, the French branch of Ticketmaster offered some more detail on social media, blaming the problem on a “third-party provider” that the company did not identify, and adding that tickets were still available. A representative of Live Nation Entertainment, Ticketmaster’s corporate parent, said that the provider works with Ticketmaster only in France.The situation in France appeared to be a frustrating repeat of the problems that plagued Swift’s North American presale in November, when an influx of millions of fans — and bots — overwhelmed Ticketmaster’s systems, and fans reported issues like tickets in their shopping carts disappearing before they could be purchased. Ticketmaster shut down its public sale as a result, though the company also said it had sold more than two million tickets to the tour in a single day.Problems like those at Swift’s presale in November — as well as long-simmering concerns over Ticketmaster and Live Nation’s market dominance — led to a brutal Senate Judiciary hearing in January. Senators from both parties flatly called the company a monopoly and were skeptical of an executive’s explanation that Ticketmaster was unable to defend itself against an onslaught of bots during Swift’s presale.“This is unbelievable,” Senator Marsha Blackburn, Republican of Tennessee, said at the hearing. “Why is it,” she added, “that you have not developed an algorithm to sort out what is a bot and what is a consumer?”Yet the demand for Swift tickets has been extraordinary, with Swift selling out stadiums everywhere she plays and tickets going for thousands of dollars on the secondary market. She is scheduled to complete the North American leg of her tour next month, then play in Latin America, Asia and Europe.The Justice Department has separately been conducting an antitrust investigation of Live Nation. The Justice Department has not confirmed that investigation, but Live Nation’s chief executive, Michael Rapino, has spoken about it openly. More

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    How Do We Split 2 Taylor Swift Eras Tour Tickets Among 4 Friends?

    The magazine’s Ethicist columnist on how to fairly divvy up two Eras tour tickets among four friends.Because of the challenges with Ticketmaster in the fall, three friends and I were able to buy only two tickets to the Taylor Swift Eras tour during the original sale, and resale tickets are now absurdly expensive.Our dilemma is how to decide which two friends get to go to the concert. Although all four of us would love to go to the concert, one friend and I are arguably the biggest Swifties of the group. That said, I already attended an Eras Tour concert last month with my family. I would still love to go again, but maybe I should recuse myself, given that my three friends haven’t been.It’s also worth noting that there was unequal effort put into procuring the tickets; for example, two of my friends didn’t submit to be entered for “Registered Fan” status, which could have improved our odds of getting tickets. Is there a fair way to divide the tickets? Or is the best option to choose a random-number generator? — Name WithheldFrom the Ethicist:How should scarce goods be allocated? Some people endorse the principle that, in a formula that emerged in the 19th century as a core communist ideal, we should give “to each according to their needs.” The need principle may lie behind the implication that the tickets should go to the two “biggest Swifties,” and also, perhaps, the implication that, having already attended a concert in this tour, you might have cause to recuse yourself.Then there’s the idea, central to utilitarianism, that goods should go to those who will get the most out of them. This line of thought might explain why you’re uncertain about that act of self-recusal. A very different idea is that goods should go to those who put in the work of getting them. John Locke famously proposed, more than three centuries ago, that land belonged to those who had “mixed their labor” with it. (See also: the Little Red Hen and her bread.) That’s presumably why you mentioned the unequal effort your friends put in.I’m skeptical, though, that these various approaches will yield an amicable resolution. Who has the greatest need? Who would get the most out of it? Who put in the most effort? You’re unlikely to agree on these things. Even if you could, you’d have to decide which principle you should follow, or — if you feel the pull of more than one — how you should balance the principles. And, by the way, would such principles let you limit the possible recipients to the four of you? There will always be people out there with greater needs, people who would get more out of the concert, people who labored harder if less successfully at ticket procurement. Given these perplexities, I’m drawn to your final suggestion. But you don’t need a random-number generator. A round of rock-paper-scissors should suffice.Readers RespondLast week’s question was from a reader whose two best friends were taking Ozempic to lose weight. They disapproved of their decision, and wrote: “I’m conflicted about the safety and popularity of these drugs for weight loss, and so I’ve remained silent whenever this topic comes up. Our annual trip is coming up, and I fear I’ll be forced to offer my opinion about their weight loss, especially since the trip involves time at the pool. Should I compliment them to keep the peace? Or is there a tactful way to make my differing opinion about these drugs known?”In his response, the Ethicist noted: “It’s not the job of friends to play doctor. People who have been prescribed semaglutide will have received medical advice about possible side effects. More than a few will have experienced them. You imply there’s a moral problem about taking the drug, but you don’t say what it is. … Not knowing what your specific concerns are, I can’t tell you how to broach them. But if what’s really bothering you is the thought that your friends are taking the easy way out, well, I doubt that’s a cogent position. In any case, the evidence is clear: Moralizing weight issues doesn’t help solve them.” (Reread the full question and answer here.)⬥There is no better way to ruin a friendship than to discuss a friend’s weight. As the letter writer did not reveal her moral objections to the drug, it’s even more incumbent on her to avoid any discussion of it. Until she is able to voice her concerns coherently and in a kind and respectful manner, she needs to stay silent. — Wendy⬥I agree with the Ethicist when he says, “Moralizing weight issues doesn’t help solve them.” But he doesn’t explicitly tell the letter writer what they need to hear: Don’t comment on somebody else’s weight. Period. Their weight is not your business. There should be no moral superiority attached to this topic. — Lisa⬥The Ethicist missed the mark here. The letter writer clearly has a moral objection to their friends’ full-throated endorsement of, and participation in, a diet culture that has damaging repercussions far beyond those a given individual taking Ozempic may experience. When thinness becomes “easy,” it also becomes compulsory in the eyes of many, leading to the further marginalization of those in larger bodies. — Emily⬥Our friends don’t need us to judge them. Instead, they need us to listen and support them. If the letter writer’s friends are taking Ozempic to drop 20 pounds, it is not her place to judge. The friends could want to look and feel better, which is their prerogative. Here, negativity can be misconstrued as jealousy, so perhaps the letter writer should explore those feelings. — Kathleen⬥In our family, we have a saying, derived from a long family history of eating disorders and discomfort with body image: “No body talk.” We tell interlocutors that we are uncomfortable talking about people’s weight and appearance. Period. Rather than criticizing her friends’ choices, your reader can simply say, “No body talk,” and leave it there. — Katherine More

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    Live Nation and Other Ticket Giants Promise Transparency on Fees

    Live Nation and SeatGeek said they would show customers the full cost of concerts, after the White House’s complaints that “junk fees” for tickets and hotel stays can mislead consumers.Under pressure from the Biden administration, some of the biggest companies that handle ticketing for concerts and other live events announced on Thursday that they will make it easier for consumers to see the full price of tickets they want to buy, including the fees that can often add more than 30 percent to the total cost of an order.Live Nation, the world’s largest concert company, said it would begin introducing “all-in pricing” — showing consumers the full price up front — at the venues it controls, which include more than 200 amphitheaters, clubs and other spaces in the United States. Ticketmaster, which is owned by Live Nation, said it would make this tool available to other venues and promoters as well. Those changes are expected beginning in September.SeatGeek, a major vendor for reselling tickets that also works for major venues and sports teams like the Dallas Cowboys, said it too would begin introducing a feature that would reveal to consumers the full price of a ticket.Those changes come as the Biden administration has stepped up its pressure on the entertainment and travel industries to rein in what it calls “junk fees.” Before beginning a round table at the White House with executives from Live Nation, SeatGeek, Airbnb and other companies on Thursday, President Biden framed the crackdown on surcharges as a way to appeal to the working class — a major theme of his re-election campaign.“These hidden charges that companies sneak into your bill make you pay more without you really knowing it initially,” Mr. Biden said. “Junk fees are not a matter for the wealthy very much but they’re a matter for working folks like the homes I grew up in.”As Mr. Biden spoke, a screen showed an example of a “service charge” of $12.99. But for the most in-demand concerts, those fees can be many times higher. For one Drake concert, for example, a screenshot ricocheted around social media in March showing that for two tickets costing $544, three surcharges — service fee, facility charge and order fee — added another $541, nearly doubling the total cost.Ticketing, and questions of competition and consumer fairness in the entertainment industry, became hot-button issues in Washington after a botched presale in November for Taylor Swift’s Eras Tour. Ticketmaster’s system was overrun with bots, and many fans reported that tickets they had selected disappeared from their online shopping charts.At a Senate Judiciary hearing in January, Live Nation came under harsh, bipartisan attack, with senators openly calling the company a monopoly. The Justice Department has separately been investigating Live Nation for potential violations of the consent decree that was a condition of the company’s merger with Ticketmaster in 2010; among the terms in that agreement were that Live Nation cannot threaten venues with retaliation for not using Ticketmaster as their official ticket vendor.But the extent to which the most recent promises by Live Nation and SeatGeek would substantially change the ticket market are unclear. The concert industry is complex, with pricing and fees controlled by various parties that have little incentive to reduce their take — especially with live music rebounding after its near-disappearance during the Covid-19 pandemic, and ticket sales now reaching record highs.The changes by Live Nation and SeatGeek do not lower prices or include any commitment to reduce surcharges, which are often set by venues; those companies are simply promising to disclose fees as part of a ticket’s total cost.After Mr. Biden’s State of the Union address in February — at which he said, “We can stop service fees on tickets to concerts and sporting events and make companies disclose all the fees upfront” — Live Nation proposed federal legislation that, among other things, would mandate all-in pricing.Without all competitors held to the same standard, many executives in the ticketing world say, those that comply voluntarily would be put at a competitive disadvantage, since other venues and ticketing services could lure customers by advertising lower prices, only to reveal surcharges once a customer completes a transaction.Senator Richard Blumenthal, a Democrat of Connecticut who is a sponsor of a bill called the Junk Fee Prevention Act, offered a mixed review of Live Nation’s pledge of transparency.“Live Nation-Ticketmaster’s announcement is a step in the right direction,” Mr. Blumenthal said in a statement, “but no substitute for legislation to provide consumers with transparency and prevent companies from imposing ridiculous junk fees.”Still, Mr. Biden said that all the companies he had gathered for the round table were “voluntarily committed to ‘all-in’ upfront pricing,” and he called it a victory.“This is a win for consumers in my view,” Mr. Biden said, “and proof that our crackdown on junk fees has real momentum.” More