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      Ticketmaster Finds Itself in a Royal Mess Over Coronation Concert

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      Some British residents said they received misleading emails suggesting they had secured free tickets to the concert for the coronation of King Charles III at Windsor Castle.At five minutes past noon on Tuesday, Ticketmaster sent Joe Holmes and many others in Britain an email: “Congratulations, you have been successful in the ballot” for two tickets to King Charles’s coronation concert.Mr. Holmes, a student in his final year at the University of Essex, saw it immediately while checking his email and rushed to click the link to claim his tickets to the concert, an official coronation event that will take place a day after King Charles III is crowned — only to be met with a message saying that none were available.He was one of dozens of people who believed they had secured entry to the concert before being quickly let down once they tried to collect tickets. Many Twitter users posted screenshots of the same “congratulations” email Mr. Holmes received this week and expressed frustration about the confusing messaging; one user called the email “disgraceful” and said Ticketmaster had a “total shambles of a system.”It was “immediate excitement and then immediate disappointment,” Mr. Holmes said on Friday. He had already sent a screenshot of the email to his sister in celebration and believed his next step would be to book a train to the event.Ticketmaster was tasked with issuing 10,000 free tickets to the concert being held on May 7 through balloting, a process that fans are saying the site has made a mess of. It comes a few months after the company canceled the public sale of tickets to Taylor Swift’s latest tour because of high demand, which spurred public outrage, a lawsuit from fans and a Senate hearing.Ticketmaster said in an emailed statement on Friday that people who had been selected in earlier rounds of balloting had three weeks to claim their tickets to the coronation concert. On Tuesday, after that time had expired, “unclaimed tickets were released on a first-come, first-served basis to those who had previously applied and were unsuccessful,” the company said. “These inevitably went very quickly.”A tweet from the company’s U.K. page on Tuesday announced the tickets had “sold out.” Replies to the tweet included stories of experiences similar to that of Mr. Holmes.The application to be included in the balloting was open from Feb. 10 through Feb. 28. Tickets were to be allocated “based on the geographical spread of the U.K. population,” according to the British royal family’s website.Katy Perry, Lionel Richie and Take That will headline the concert, which is being organized and broadcast by the BBC. It is the first to be held on the grounds of Windsor Castle, the royal family said. Mr. Holmes, who said his mother traveled to London for the wedding of Prince Charles and Princess Diana in 1981, wanted to attend the concert to be present for “a part of history.”The email from Ticketmaster said Mr. Holmes was one of a “randomly selected group of ballot winners” offered tickets in a “supplementary round” that would be on “a first-come, first-served basis.” It urged him to “act quickly.” But farther down, it said he would have until noon on April 27 to claim the tickets, after which “they will be re-allocated.”Even so, Mr. Holmes said he acted within minutes to no avail. It was unclear how many tickets were actually available, or how many people received the same email about them.He searched Twitter and found many others who said they had a similar experience.Janine Barclay, 58, who received the same email on Tuesday, declined a lunch invitation for May 7 because she thought she was headed to a once-in-a-lifetime opportunity. “I was telling everybody about this,” she said on Friday, “and then I’ve got egg on my face.”She received the email while she was out of the house and put off claiming the tickets, thinking she had a couple of days. Ms. Barclay said she was grateful that she lived close enough to Windsor Castle that her instinct was not to book a hotel or travel.“They misled people,” Mr. Holmes said, but he added that he knew to expect disappointment in these situations. “We know how it goes with concerts these days,” he said. “It’s so hard to get tickets, it’s an event itself.” He plans to watch the concert on television at a family barbecue.Beyond bad blood with Swifties, Ticketmaster was criticized in March when fans tried to attend the final round of the Eurovision Song Contest and some complained that glitches left them ticketless. The Cure said last month that Ticketmaster agreed to issue refunds to some fans after they complained of high ticket fees.“It is a fiasco,” said Ms. Barclay, a swim coach and teacher in Pinner, England, who was excited to take her husband to the coronation concert. “For a big company like this,” she said, “you would have thought that they would have handled it better.” More

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      How Taylor Swift Fans Got Each Other Eras Tour Tickets

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      After “historic demand” led to a Ticketmaster debacle, the singer’s most devoted online fans sprang into action to get each other into the Eras Tour at fair prices.When tickets for Taylor Swift’s first tour in nearly five years went on sale last November, Tina Studts, the mother of two young girls, thought she was well prepared.Like millions of others, Studts signed up for Ticketmaster’s “verified fan” program for early access, and she logged previous purchases of Swift merchandise that were supposed to provide a “boost.” She even watched hours of YouTube tutorials about how best to sign in and pick seats during a high-intensity drop.Her family had moved to Colorado from Kentucky in 2020, and adjusting amid a pandemic was tough, especially for her older daughter, Shannon, 15, who is autistic. But Swift had been Shannon’s “special interest” since elementary school, her mother said, and the vibrant fan culture around the pop star had provided a lifeline.With the holidays approaching, Studts knew that tickets to the stadium spectacle of Swift’s Eras Tour, which begins Friday in Glendale, Ariz., would give Shannon something to look forward to. Her daughter’s best friend from back home in Kentucky was even planning a surprise visit to Denver so they could all attend together.“It was the most obsessive thing I’ve ever done,” Studts, 51, said of training for her ticket mission. “I had this extreme self-imposed pressure to not disappoint my 15-year-old.”But as the Ticketmaster calamity unspooled that day, her hope dissipated. Studts waited and waited for eight hours at work, clicking around fruitlessly while fielding anxious texts from her daughter. The next morning, Shannon “didn’t even want to go to school because she was afraid of seeing people who had tickets,” Studts said.Their crushing experience matched the struggle of many Swifties — as the singer’s superfans are known — whose vocal anguish and collective online might, paired with Swift’s own public frustration, led to a canceled general sale and a congressional hearing. But what happened next was a welcome surprise to Studts and others who know pop fandom as a cutthroat (and pricey) battle royale — an arms race of haves and have-nots all jockeying for limited access.Instead of leaving one another to scrap it out on the official secondary market, where ticket prices were astronomical and scammers were salivating, some resourceful fans banded together, using their tight-knit community on social media to problem solve: From Twitter and Facebook to Tumblr and TikTok, on pages like @ErasTourResell and TS Tour Connect, volunteers created a network of spreadsheets, Google Forms and online bulletin boards to facilitate face-value sales and exchanges among fellow devotees.“The fandom can be kind of crazy,” said Amanda Jacobsmeyer, 29, the founder of the TS Fandom Fund, a Tumblr collective that seeks to address, however incrementally, economic inequality among Swifties. “But it really is a community and we look out for each other. With Ticketmaster just completely failing at their one job, people have really stepped up to make sure that actual fans are in the audience.”In a sea of bots, frauds and profit-seekers, most Swift fans involved are merely matchmaking and amplifying seemingly trustworthy deals for those in need, rarely touching the money or tickets themselves.Their only motive, Jacobsmeyer said, is altruistic enthusiasm: “We want Taylor to look out and see people who actually know the words to these songs, and we want to be surrounded by the people who make up our community, not just randoms.”Looking for tickets became “like my second job,” Studts said. “It felt like this puzzle to solve.” But with the help of the @ErasTourResell Twitter account, where tickets were vetted and announced by city, she was able to secure four seats with no markup in time to surprise her daughters on Christmas morning.“It’s really refreshing,” she said of the fan efforts. “I can’t believe that somebody would voluntarily spend this much of their time to make sure that we can get to the concerts. They just love seeing Taylor fans not getting screwed over by scammers and not being overcharged three or four times over.”Long a struggle for followers of the most popular live acts — I need a miracle, goes the ancient Grateful Dead fan prayer — landing hot concert tickets without taking out a second mortgage has only become more difficult amid rising prices and fees, post-pandemic demand and the continued consolidation of an industry that some lawmakers say is dominated by a monopoly. (The Justice Department is said to be investigating Ticketmaster’s parent company, Live Nation, the concert giant that merged with the ticketing behemoth in 2010.)Last month, amid extended hand-wringing about ticket prices, a leading Bruce Springsteen fanzine announced it would shut down after 43 years. To avoid a repeat of the Swift debacle, a more elaborately plotted set of staggered presales for Beyoncé’s new tour had rules and requirements resembling a brainteaser — with some fans opting still to travel to distant locations for easier, better deals. This week, it’s fans of the Cure feeling the pain.“It’s like a lottery to get stolen from now,” said Holly Turner, 26, who recalled spending just $23 — on the day of the concert — for floor tickets to her first Swift stadium show in 2011.By 2020, when Swift’s Lover Fest tour was planned to kick off, competition had turned steeper; Turner said she waited eight hours in a digital queue for those tickets, but had eventually gotten them. (The shows were later canceled because of Covid-19, only heightening demand for the Eras Tour, the singer’s first set of concerts since 2018.)Still, on Tumblr, the niche social network where many of Swift’s longest-serving and most loyal fans congregate, ticket release days were known to be a time of shared nervousness and then celebration. But this time around, joy was in short supply. Even among those who had managed to get Eras tickets, a sense of guilt prevailed.“Once the general sale got canceled, everyone just felt really, really distraught,” Turner said. “But the next day, after it set in, there was a lot of, ‘O.K., here’s what we’re going to do. Don’t give up hope.’”Using her sizable Tumblr following of some 20,000 Swifties, Turner’s TS Tour Connect page became a hub for those looking to sell tickets they could no longer use — at fair prices — to other loyalists. “I don’t have the resources to confirm if a ticket is real,” she said, “but what I can do, because I’ve been in the Tumblr community for so long, is make sure that they’re an actual fan who’s selling.”Risks abound regardless. Even as Jacobsmeyer was facilitating deals for others via the TS Fandom Fund, she lost $1,200 when she tried to buy tickets to attend Swift’s Nashville date with her sister from a Facebook group that turned out to be bogus.“It’s ripe for scammers, but it’s also been very ripe for showing the good sides of the community,” Jacobsmeyer said.Courtney Johnston, 24, of San Francisco, said she was inspired to start @ErasTourResell on Twitter after seeing similar pages dedicated to tickets for Harry Styles and other pop stars.She then recruited Channette Garay, 24, and Angel Richards, 27 — who met through the online fandom and are now dating and living together in Connecticut — to lend a hand. The three fans estimate that they are cumulatively spending more than 40 hours per week, in between work and school, sorting through ticket submissions and trying to verify them via screen recordings and confirmation emails before blasting the listings out to eager Swifties.With nearly 38,000 followers, the group has now helped arrange more than 1,300 deals and counting — a milestone they will celebrate when they meet up in Arizona to enjoy the opening night of the tour together.“I get to play a small part in someone getting tickets that they never thought they would get,” said Johnston, who plans to attend eight shows in all. “That’s really cool to me.”Garay and Richards, who have tickets to four tour dates, agreed. “At the end of the day,” Garay said, “honestly, we just love Taylor.” More

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      The Cure Says Ticketmaster Will Issue Refunds After Fee Complaints

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      The band said it wanted to make its North American tour “affordable for all,” but after tickets went on sale this week, fans said that fees had ratcheted up the price.The Cure’s frontman, Robert Smith, said on Thursday that Ticketmaster will provide $5 and $10 refunds to fans who purchased tickets for the band’s North American tour after the band complained to the company about high fees.In recent months, Ticketmaster faced increased criticism from ticket buyers as well as from members of Congress who accused its owner, Live Nation Entertainment, of being a monopoly that hinders competition and harms fans.Mr. Smith said on Twitter that Ticketmaster would provide the refunds. “Ticketmaster have agreed with us that many of the fees being charged are unduly high,” he wrote.1 OF 2: AFTER FURTHER CONVERSATION, TICKETMASTER HAVE AGREED WITH US THAT MANY OF THE FEES BEING CHARGED ARE UNDULY HIGH, AND AS A GESTURE OF GOODWILL HAVE OFFERED A $10 PER TICKET REFUND TO ALL VERIFIED FAN ACCOUNTS FOR LOWEST TICKET PRICE (‘LTP’) TRANSACTIONS…— ROBERT SMITH (@RobertSmith) March 16, 2023
      Ticketmaster did not immediately respond to a request for comment.Mr. Smith said that people who had purchased the lowest-priced tickets would automatically receive a $10 refund per ticket and that all other ticket buyers would get a $5 refund. He said that these refunds applied to people who had purchased tickets as a “verified fan,” a Ticketmaster system that requires people to register to gain early access to ticket sales.Fans who buy tickets during the general sale on Friday will “incur lower fees,” he said.This week on Twitter, Mr. Smith addressed questions and concerns from fans about buying tickets for the 30-show tour, which runs from May to July and includes three performances at Madison Square Garden in New York in June.The Cure had said in an earlier statement that it wanted tickets “to be affordable for all fans.” As part of this effort, Mr. Smith said that the Cure had refused to participate in Ticketmaster’s dynamic pricing system, which adjusts ticket prices based on demand.The system was criticized last year after it drove up the cost for Bruce Springsteen tickets, some of which were selling for thousands of dollars.After tickets for the Cure’s tour went on sale on Wednesday, fans shared screenshots that showed tickets priced at $20 with added fees close to or above the $20 base price.Mr. Smith said on Twitter later that day that he was “sickened” by Ticketmaster’s fees.“I have been asking how they are justified,” he wrote in all capital letters, his usual Twitter writing style. “If I get anything coherent by way of an answer I will let you all know.”Ticketmaster and Live Nation Entertainment have been under increased scrutiny since November, when the company botched its planned public sale of tickets to Taylor Swift’s latest tour.In November, the Justice Department opened an antitrust investigation into Live Nation Entertainment focused on whether it had abused its power over the live music industry.In December, 26 of Ms. Swift’s fans filed a lawsuit accusing Live Nation Entertainment of anticompetitive conduct and fraud.In January, the company was the subject of a Senate Judiciary Committee hearing in which senators from both parties criticized the company’s handling of ticket sales for Ms. Swift’s tour as well as its wider business practices.Last month, on the same day Live Nation Entertainment announced it had made $651.3 million in ticket revenue in the fourth quarter of 2022, the company responded to politicians in a statement.The company, which sold more than 550 million tickets last year, said it had submitted more than 35 pages of information to policymakers to provide context on the “realities of the industry” that it has dominated since Ticketmaster and Live Nation, an events promoter and venue operator, merged in 2010.“These include the fact that this industry is more competitive than ever: Ticketmaster has actually lost market share since the 2010 merger, not gained it; that venues set and keep most of the fees associated with tickets and are increasingly taking an ever-larger share; and Ticketmaster has for years been advocating for a federal all-in pricing requirement,” the statement said.Ticketmaster and Live Nation Entertainment have for decades been criticized for their business practices. The Justice Department said in 2019 that Live Nation Entertainment had “repeatedly violated” the terms of the regulatory agreement that the government imposed as a condition of the merger.The Justice Department investigated complaints of anti-competitive practices by Ticketmaster in the 1990s, after a dispute with the Seattle grunge band Pearl Jam. More

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      How Far Are Beyoncé Fans Traveling for the Renaissance Tour?

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      Members of the BeyHive are going to extraordinary lengths — some of them trans-Atlantic — to ensure they don’t miss the superstar on her coming world tour.How far would you go to see the winningest artist in Grammy history? Is it more or less than 5,800 miles?For Janny Nascimento, a 29-year-old English teacher in Brazil, missing Beyoncé’s Renaissance World Tour — the singer’s first solo tour since 2016 — was not an option. So she plunked down 850 euros, or about $900, for a pair of tickets to see her favorite artist on June 24 in Frankfurt, Germany.“I would do it again if I had to because this is the dream come true,” Ms. Nascimento said from her apartment in Campos dos Goytacazes, a town four hours northeast of Rio de Janeiro. Though she has never before traveled outside Brazil, “now I’m going through two continents to a place that I have never been to, a country where I don’t even speak the language,” she said.The announcement of the tour on Instagram last week immediately touched off a frenzy for tickets, with fans losing their minds with presale (and resale) anxieties. Chances to snag tickets before they went on sale to the general public were offered to members of Beyoncé’s official fan club and holders of certain credit cards through exclusive presale drops.But early in the registration process, Ticketmaster issued an ominous warning that “demand already exceeds the number of tickets available by more than 800 percent” in several cities, prompting some worried fans to consider an unlikely option: If I’m determined not to miss this tour, is it possible that the rational thing to do is cross an ocean for a concert?Bre Harper, 27, a creative partnerships manager at Spotify who lives in Los Angeles, realized her chances of getting tickets to a North American stop on the tour were slim to none.“I, with the rest of the internet, went on Ticketmaster, where you have to be verified as a fan,” Ms. Harper said, referring to restrictions on sales for U.S. tour dates.Ticketmaster Under ScrutinyThe ticketing giant has come under fire after it botched the rollout of tickets to Taylor Swift’s tour last year — a failure the company blamed on bots.Unhappy Customers: Fiascos involving Swift and Bad Bunny have made Ticketmaster the object of a significant amount of public discontent.Senate Hearing: Live Nation, the owner of Ticketmaster, came under attack from lawmakers in both parties, who called the company a monopoly while quoting lyrics from songs by Ms. Swift.Biden’s Proposal: Days after the Senate hearing, President Biden called for limits to be placed on the fees that companies like Ticketmaster can be charged for tickets to live entertainment.Under Investigation: The Justice Department is said to have opened an antitrust investigation into Live Nation, which predates the latest debacles.“I did not make a Verified Fan account with Ticketmaster,” she added. “I just have a regular account. I didn’t feel like fiddling with the whole Verified Fan thing.”While scrolling on TikTok, Ms. Harper learned that she did not have to be verified to buy tickets to the European leg of the tour. She also noticed that tickets for European dates were often hundreds of dollars cheaper than comparable tickets in the United States, she said. When she asked her boyfriend if he would be willing to travel with her, he said yes.The only European city she could find with tickets available in the “Club Renaissance” standing section was Warsaw, Poland. Ms. Harper, who said she believed the 40-city tour could be the artist’s last, bought a pair of $475 tickets as quickly as she could.“She now has a life, a family,” Ms. Harper said. “I think this is going to be her last hurrah and I didn’t want to miss it.”Tickets to the tour, which is in support of Beyoncé’s seventh solo studio album, “Renaissance,” went on sale to members of the BeyHive fan club on Monday. Ticketmaster’s decision to require Verified Fan registration reflects one of the company’s most muscular attempts yet to thwart bots and stop scalpers from buying tickets and reselling them at absurd markups.Late last year, Ticketmaster was forced to cancel a planned general release of tickets to Taylor Swift’s Eras Tour after an overheated presale period ended in chaos. Ms. Swift’s fans complained that tickets were being sold at preposterous markups of up to tens of thousands of dollars on sites like StubHub.The Justice Department has opened an antitrust investigation into Live Nation Entertainment, which owns Ticketmaster. Last month, during a nearly three-hour Senate Judiciary Committee hearing, politicians painted the concert giant as a monopoly that hinders competition and harms consumers. Shortly after the announcement of the Renaissance World Tour, the Senate Judiciary Committee issued an ominous warning to Ticketmaster on Twitter.Ticketmaster, whose parent company’s president has acknowledged problems with the presale for Ms. Swift’s tour, did not immediately respond to questions on Friday.The tour is scheduled to begin on May 10 in Stockholm, cutting a path across Europe through June before heading to North America in July.Ms. Harper, a self-described military brat, said she had traveled through Europe extensively, but she had never been to Poland.“It’s not that frightening to me,” Ms. Harper said. “You only live once — let’s go!”Ms. Harper, who posted on Twitter about acquiring her tickets, said that, as a Black woman, she was nervous about only one thing.“I had a lot of people comment or quote my tweet and tell me that there are some racial issues in Poland currently,” she said. “That’s probably the only thing that I’m just a tad bit nervous about.”“But the BeyHive is so supportive,” she added, referring to the superstar’s legion of fans. “There are so many folks that are in my DMs saying that they live or they have relatives in Poland. They are already offering to help me with places to go, eat, and how to navigate the metro.”After she missed an opportunity to see Beyoncé in Rio de Janeiro in 2013, Ms. Nascimento was resolved not to let another chance go by. Although she doesn’t have a passport yet, she has already taken a photo for it.“I’m still struggling, looking at the credit card receipt,” Ms. Nascimento said. “I would do it again if I had to,” she added wistfully.“This is inspired by the album,” Ms. Nascimento said, her pink box braids pulled away from her face. “When ‘Break My Soul’ came out, I was in a very dark place in my life,” she said, “and it was like Beyoncé wrote this thinking about me.”“She knows that I’m struggling, she knows what’s going on,” Ms. Nascimento added. “She was like, release your job, release your mind, you know, let down your hair.” More

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      Ticketmaster Called a ‘Monopoly’ at Senate Hearing Over Taylor Swift Debacle

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      The Judiciary Committee, responding to the bungled sale of Taylor Swift concert tickets, heard the company apologize and its critics trace the problem to the industry’s lack of competition.Live Nation Entertainment, the concert industry giant that owns Ticketmaster, came under withering attack during a Senate Judiciary hearing on Tuesday, with committee members from both parties criticizing it for the botched sale of tickets to Taylor Swift’s latest tour and calling the company a monopoly that hinders competition and harms consumers.Over nearly three hours, senators pilloried a top Live Nation executive, Joe Berchtold, over the handling of Ms. Swift’s tickets last November and over longstanding allegations that the company badgers its competitors to win new business. Such bullying would be a violation of a Justice Department agreement that set conditions on the merger of Live Nation and Ticketmaster in 2010.“This is all the definition of monopoly,” said Senator Amy Klobuchar, Democrat of Minnesota. “Live Nation is so powerful that it doesn’t even need to exert pressure. It doesn’t need to threaten. Because people just fall in line.”Some at the hearing went so far as to question whether the two companies, whose agreement with the Justice Department expires in 2025, should be broken up.Mr. Berchtold, Live Nation’s president and chief financial officer, acknowledged the problems with a presale for Ms. Swift’s tour, and apologized to the singer and her fans. When those tickets went on sale, millions of people were turned away. Technical problems also caused tickets to disappear from the online baskets of customers — whom Ticketmaster had approved through its Verified Fan system — as they were trying to buy them.At the hearing, both Republican and Democratic senators expressed concern about Live Nation’s dominance in the ticketing industry. Haiyun Jiang/The New York TimesMr. Berchtold largely attributed Ticketmaster’s failings to an assault from online bots: automated programs, run by scalpers, that seek to snatch up tickets before they ever make their way to consumers. That drew a largely skeptical response from the senators.“This is unbelievable,” Senator Marsha Blackburn, Republican of Tennessee, said, with more than a hint of anger in her voice. “Why is it,” she added, “that you have not developed an algorithm to sort out what is a bot and what is a consumer?”Senator John Kennedy, Republican of Louisiana, was even more blunt. “The way your company handled the ticket sales with Ms. Swift,” he said, “was a debacle.”The merger of Live Nation and Ticketmaster united the world’s most powerful concert promoter and the biggest ticketing platform, creating a colossus without equal in the multibillion-dollar live music business.In 2019, the last full year unaffected by the Covid-19 pandemic for which Live Nation has reported data, the company put on more than 40,000 events around the world and sold 485 million tickets. It owns or otherwise controls more than 300 venues around the world, far more than any other player in the business.In part because of its bulk and global reach, Live Nation has long been the target of complaints from competitors, who contend that the company’s size, and its control of Ticketmaster, give it an unfair advantage.Jerry Mickelson, a longtime independent concert promoter in Chicago, told the senators that a common frustration among the market’s smaller players is that Live Nation can profit from concerts put on by rival promoters because it still makes money through its control of Ticketmaster. “Pepsi doesn’t earn money from Coke,” he said. “But our competitor, Live Nation, makes money from selling tickets to our concerts.”Objections to Live Nation’s business have grown louder since 2019, when the Justice Department said that the company had “repeatedly violated” the terms of its regulatory agreement, called a consent decree.Justice Department investigators said that Live Nation had threatened venues that it would withhold tours under the company’s control if those venues did not sign deals with Ticketmaster, in violation of a key provision in the decree. Live Nation did not admit any wrongdoing, but in early 2020 the Justice Department extended the decree by five years.Senator Richard Blumenthal, Democrat of Connecticut, was among those at the hearing who raised the question of whether Live Nation’s merger with Ticketmaster should be undone.“If the Department of Justice establishes violations of the consent decree,” he said, “then unwinding the merger ought to be on the table.”Mr. Berchtold pushed back against many of the accusations, saying that Live Nation does not threaten venues; that those venues hold a great deal of leverage in negotiating ticketing contracts; and that new entrants like SeatGeek, a rival ticketing platform, have kept Ticketmaster on its toes. According to various estimates cited by the senators, Ticketmaster controls the ticketing at 70 to 80 percent of major concert venues in the United States. Mr. Berchtold said Live Nation’s estimate is 50 to 60 percent and he attributed its market share to the quality of its product.A small number of people demonstrated outside the Senate office building during the hearing, some holding signs referencing the Taylor Swift ticket debacle. Kenny Holston/The New York Times“We believe ticketing has never been more competitive,” he said.At the hearing, called “That’s the Ticket: Promoting Competition and Protecting Consumers in Live Entertainment,” witnesses included other players in the concert business who described great difficulties competing against Live Nation.Jack Groetzinger, the chief executive of SeatGeek, said that venues are afraid of losing Live Nation concert tours if they do not sign with Ticketmaster. He said that is an obstacle for smaller companies like his in winning new business — though SeatGeek has been one of the more successful upstarts in ticketing in recent years, signing major clients like the Dallas Cowboys and Jujamcyn Theaters, one of the major Broadway theater owners.The panel also included a musician, Clyde Lawrence, of a small New York band called Lawrence. Dressed in a black suit, and with a scruffy head of hair, he joked that he could only dream of the crushing ticket demand enjoyed by Ms. Swift. But he described frustrations in dealing with Live Nation, such as the backstage costs it charges musicians, and the opacity of ticket surcharges, for which his band gets nothing.He described a typical show, where the face value of the ticket was $30, plus $12 in fees. Yet out of that $42 paid by the consumer, $30 was eaten up by the venue, Live Nation and Ticketmaster, and another $6 went to the band’s touring expenses. “So that leaves us with $6 for an eight-piece band, pretax,” he said, “and we also have to pay our own health insurance.”In his questioning, Senator Josh Hawley, Republican of Missouri, honed in on a facet of Ticketmaster’s business, the resale marketplace that exists seamlessly within its online ticket sales platform, “where you’re forcing everyone in the resale market to come into your ecosystem.”“This is how monopolies work,” Mr. Hawley added. “You leverage market power in one market to get market power in another market — and it looks like you’re doing that in, frankly, multiple markets.”Ms. Klobuchar, who called the hearing, said in a summation that some of the problems in ticketing, such as fighting bot traffic, could be dealt with through legislation. But she said that the larger question, of whether to take action against Live Nation as a monopoly, was best handled by the Justice Department. The near-unanimous criticism from lawmakers on Tuesday may put pressure on the Justice Department to act.The most remarkable aspect of the hearing may have been the display of consensus by a panel often split along partisan lines. Mr. Blumenthal summed that up with a mocking salute to Mr. Berchtold.“I want to congratulate and thank you for an absolutely stunning achievement,” he said. “You have brought together Republicans and Democrats in an absolutely unified cause.” More

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      Taylor Swift Fans Closely Watch Ticketmaster Senate Hearing

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      Ticketmaster expected to be grilled by senators during Tuesday’s Senate Judiciary Committee hearing on anticompetitive behavior in the ticketing industry. But also watching closely, and bringing their own heat, were Taylor Swift’s fans.“I think Swifties have figured something out,” Senator Mike Lee, Republican of Utah, noted in his opening comments for Tuesday’s hearing, which was prompted by the fiasco surrounding Ticketmaster’s sales for Swift’s upcoming Eras Tour. “They’re very good at getting their message across.”Plans for fans to protest Ticketmaster outside the hearing — at least one of which was made by Jennifer Kinder, a lawyer representing fans in a lawsuit against Ticketmaster’s parent company — resulted in a small turnout on Capitol Hill.One of the plaintiffs in that lawsuit, Jenn Landry, said she took at last-minute flight from her home in Houston, Texas, to Washington, D.C., to attend the hearing, and that it had taken her husband eight hours to successfully buy tickets for the Eras tour.“I didn’t think it was right. It felt like the game was rigged,” Ms. Landry said. Her sign modified a lyric from Swift’s song “All Too Well” to reference the ticket debacle: “We remember your incompetence all too well.”Plenty more fans appeared to be streaming the hearing online, and a link to the Senate Judiciary Committee’s livestream of the proceedings was widely shared by fan social media accounts on Tuesday morning.“I’m having the time of my life right now, watching this courtroom stream,” said Erin Knox, a 21-year-old fan from New York State who, like many others, tweeted live reactions to the proceedings. “I have waited my entire fangirl-hood to see Ticketmaster get called out.”The fervor wasn’t exclusive to music fans. “As a Swiftie and antitrust policy nerd, this hearing is my Olympics,” Shira Stein, a Washington correspondent for the San Francisco Chronicle, noted on Twitter.And several senators — or their staff members — appeared to have prepared Swift references for the fans they knew would be watching, including Senator Amy Klobuchar and the judiciary committee itself. It tweeted a Swift song title ahead of the hearing, asking: “…Ready for it?” More

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      Live Nation President Says Bot Attack Led to Taylor Swift Fiasco

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      Joe Berchtold, the president and chief financial officer of Live Nation Entertainment, used his testimony to dispute many of the central complaints that are commonly made against his company: that Live Nation does not face meaningful competition; that it squeezes too much money from venues and concertgoers, and that its size and dominance insulate it from the need to make technological innovations.In his testimony to the committee, Mr. Berchtold acknowledged problems with the Taylor Swift ticket sale. “In hindsight there are several things we could have done better,” he said. Mr. Berchtold argued that the biggest problem it faced with the Taylor Swift tour was an onslaught of bots that crowded out real fans and attacked Ticketmaster’s servers, forcing the company to pause its sales. “This is what led to a terrible consumer experience, which we deeply regret,” he said.Jerry Mickelson, chief executive officer of Jam Productions, responded to Mr. Berchtold’s assertion. “For the leading ticket company not to be able to handle bots is, for me, an unbelievable statement. You can’t blame bots for what happened to Taylor Swift, there’s more to that story that you’re not hearing,” he testified later. As to the larger questions of competition in the ticketing marketplace, Mr. Berchtold argued that it was greater than ever, and said that Ticketmaster had to fight to retain its business. While Ticketmaster had an estimated 80 percent of major concert venues at the time of its 2010 merger with Live Nation, the company has lost market share since then, Mr. Berchtold said. In the past, Live Nation has been accused — including by the Justice Department — of using the leverage of its control of concert tours to coerce venues to sign with Ticketmaster.“We hear people say that the ticketing markets are less competitive today than they were at the time of the Live Nation-Ticketmaster merger,” Mr. Berchtold said. “That’s simply not true.”  He pointed to SeatGeek, Eventbrite and other players in the field, as well as to a robust resale market.In his testimony, Mr. Berchtold rebutted complaints that Ticketmaster had failed to upgrade its systems by saying that the company had invested over $1 billion to improve its technology.He also suggested that the biggest problems facing ticketing, like bots and scalping, were best tackled by Congress itself. “There are problems in the ticketing industry — problems that we believe can and should be addressed through legislation,” Mr. Berchtold said. More

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      Ticketmaster Under the Magnifying Glass

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      Subscribe to Popcast!Apple Podcasts | Spotify | Stitcher | Amazon MusicLast year, Ticketmaster was the object of a significant amount of consumer discontent. There was the confusing rollout of tickets for the upcoming Taylor Swift stadium tour. In Mexico City, countless people with valid tickets were denied entry to a Bad Bunny concert. And the rising roots-rock singer-songwriter Zach Bryan made Ticketmaster a focus of his public ire.If all of this sounds familiar, that’s because it is. Ticketmaster has long been the target of — or perhaps the cause of — widespread unhappiness. High prices and fees? Blame Ticketmaster. A resale/scalping market that’s even more financially taxing? Blame Ticketmaster. And so on, and so on. Artists as big as Pearl Jam and Bruce Springsteen have taken on the giant, and mostly been forced to stand down, owing to the company’s reach and power.On this week’s Popcast, a conversation about the recent spate of kerfuffles that have increased scrutiny of Ticketmaster, the artists who have pushed back against the ticketing giant and the seeming intractability of the issues plaguing the ticket marketplace.Guest:Ben Sisario, The New York Times’s music industry reporterConnect With Popcast. Become a part of the Popcast community: Join the show’s Facebook group and Discord channel. We want to hear from you! Tune in, and tell us what you think at popcast@nytimes.com. Follow our host, Jon Caramanica, on Twitter: @joncaramanica. More