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    Barclays Center Drops SeatGeek and Returns to Ticketmaster

    The Brooklyn venue replaced Ticketmaster, the industry leader, in 2021 in favor of SeatGeek, a competitor. It is not clear why it changed direction again.In 2021, Barclays Center in Brooklyn made a surprising announcement about its business: After nearly a decade with Ticketmaster, the industry leader, as its ticketing vendor, the arena was switching to SeatGeek, an aggressive upstart.Now, barely a year into what had been a seven-year contract, BSE Global, the parent company of Barclays — the home of the Brooklyn Nets and New York Liberty basketball teams, and a destination for major concert tours — is canceling its partnership with SeatGeek and returning to Ticketmaster.The change was revealed on Friday when Barclays announced a concert by the singer and producer Jackson Wang on May 11 with a link to Ticketmaster. SeatGeek, which remains the ticketer for many events already on Barclays’s calendar, will gradually be replaced by Ticketmaster in coming months as new concerts and sporting events go on sale.The abrupt switch, at a high-profile venue in one of the biggest markets in the world, is head-spinning news in the lucrative ticketing business, where Ticketmaster’s dominance has long been a matter of debate and scrutiny.“It’s very rare for such a cancellation,” said Larry Miller, the director of the music business program at New York University’s Steinhardt School of Culture, Education and Human Development.“Ticketing platform deals with venue owners are not of short duration,” Mr. Miller added. “I can’t think of a time over the last decade where a major venue has dropped a ticketing platform early on in the deal cycle.”The reasons for the change at Barclays were not immediately clear. Neither BSE Global nor SeatGeek would comment about whether there were any problems with ticketing that may have prompted a switch.In a statement, a spokeswoman for BSE Global said that SeatGeek “provided our fans with a first-class game day ticketing experience, and we’re appreciative of the time and energy they put into our work together.”The president of SeatGeek, Danielle du Toit, expressed no upset at Barclays’ change of direction. “It’s never easy to part ways with a client,” she said in a statement, “but as we look to the future, SeatGeek is grounded in our strategy and road map that are geared towards solving the challenges that plague the live entertainment experience.”Since its founding in 2009, SeatGeek has positioned itself as an industry disrupter. Initially just a resale platform, it has sought to challenge Ticketmaster’s dominance in the so-called primary market — sales directly from a venue’s box office, on behalf of sports teams or performing artists. When BSE Global announced its SeatGeek deal, which took effect in October 2021, the venue company praised its new partner’s “best-in-class mobile platform.”SeatGeek’s clients include major sports franchises like the Dallas Cowboys and the New Orleans Saints, as well as Jujamcyn Theaters, one of Broadway’s major theater owners.But SeatGeek, and other ticketing companies, all still lag far behind Ticketmaster, which sold 485 million tickets in 2019, the last year of business unaffected by the Covid-19 pandemic, an amount that swamps its competitors. Regulators have been monitoring Ticketmaster’s market share since it merged in 2010 with the concert giant Live Nation in a deal that critics suggested would damage competition in the ticketing industry, a consequence that Live Nation has denied.As a condition for its approval of the merger, the Justice Department entered into a regulatory agreement with Live Nation that, among other things, prohibited it from retaliating against venues that do not sign with Ticketmaster by withholding shows it controlled. The agreement, known as a consent decree, was extended by five years in 2020 after federal regulators found that Live Nation had “repeatedly” violated it. At the time, Live Nation did not admit to any wrongdoing, and said that extending the decree was “the best outcome for our business, clients and shareholders.”In an interview, Joe Berchtold, the president of Live Nation, acknowledged that the company is always under scrutiny for its actions in the marketplace. In recent weeks, for example, lawmakers have expressed concern over Ticketmaster’s botched ticket sale for Taylor Swift’s latest tour, and the company was widely condemned for its mishandling of a Bad Bunny concert in Mexico City.But Mr. Berchtold was unequivocal in stating that the company did not break any of its regulatory guidelines with Barclays Center.“I can absolutely confirm,” he said, “that there was no retaliation at Barclays for not using Ticketmaster, in terms of the routing of any concerts.”Tracking the blips and dips in tour dates for concert venues can be an inexact science. But data from Pollstar, a trade publication that covers the live music business, shows that Barclays Center received 13 Live Nation-promoted tours in the year after SeatGeek took over the venue’s ticketing business — a drop for Barclays, which in the years before the pandemic had tended to get about two dozen Live Nation events annually.However during the same period, from 2016 through 2019, the data also indicates the venue hosted fewer shows from independent promoters — those not associated with Live Nation or its major competitor, AEG Presents — from an average of more than 50 a year to less than 20 in the year after SeatGeek took over.SeatGeek and BSE Global declined to comment on the data.Barclays Center competes with Madison Square Garden, as well as the Prudential Center in Newark and the new UBS Arena in Elmont, N.Y., for major concert tours to fill out its schedule. Since 2019, BSE Global has been owned by Joseph Tsai, a Taiwanese-born tech billionaire, who bought out its previous owner, the Russian mogul Mikhail Prokhorov. More

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    Taylor Swift Fans Sue Ticketmaster’s Parent Company

    In a lawsuit filed on Friday in a California court, a group of 26 fans said Ticketmaster had engaged in anticompetitive conduct.A group of 26 fans of the singer-songwriter Taylor Swift filed a lawsuit on Friday accusing Ticketmaster’s parent company of anticompetitive conduct and fraud several weeks after a chaotic, glitch-filled sale of tickets for Ms. Swift’s upcoming tour left thousands of eager fans empty-handed and unhappy.The 33-page complaint, filed in the Superior Court of California in Los Angeles County, came after Ticketmaster canceled the public sale of tickets last month for Ms. Swift’s Eras Tour, 52 shows scheduled to begin in March. The resulting outcry from fans prompted calls from lawmakers to break up the 2010 merger of Ticketmaster and Live Nation.The complaint accuses Ticketmaster of anticompetitive conduct, saying the company has long perpetuated a “scheme” by forcing fans to exclusively use it for presale and sale prices, which are higher than what a competitive market price would be.Ticketmaster also “forced attendees to exclusively use” the platform that it operates for the resale of tickets, called the Secondary Ticket Exchange, to obtain fees and profits above what it could earn in a competitive market, the complaint states. That “anticompetitive behavior,” according to the lawsuit, harms fans and the ticket market.Fans who tried to buy tickets during a presale in mid-November reported waiting in queues for hours or being locked out of online sales. They had to preregister on Ticketmaster and be designated Verified Fans, but, for many, that didn’t help. Ticketmaster ultimately canceled its planned public sale of tickets amid the high demand.The Cultural Impact of Taylor Swift’s MusicNew LP: “Midnights,” Taylor Swift’s 10th studio album, is a return to the pop pipeline, with production from her longtime collaborator Jack Antonoff. Here is what our critic thought of it.Millennial Anti-Hero: On her latest album, Swift probes the realizations and reckonings of many 30-something women around relationships, motherhood and ambition.Fight for Her Masters: Revisit the origin story of Swift’s rerecordings of her older albums: a feud with the powerful manager Scooter Braun.Pandemic Records: In 2020, Swift released two new albums, “Folklore” and “Evermore.” In debuting a new sound, she turned to indie music.“Hundreds of thousands of people waited from four to eight hours and never got an opportunity to buy tickets, so they just want the system to change,” said Jennifer Kinder, a lawyer representing the fans.The lawsuit asks the court to stop Ticketmaster from engaging in similar conduct in the future and to fine the company $2,500 for each violation of a state code that governs unfair competition in California, where the parent company, Live Nation, is based.Even before the botched sale of Taylor Swift tickets, Live Nation, Ticketmaster’s parent company, had come under scrutiny for its power.Justin Lane/EPA, via Shutterstock“It has to be made fair,” said Ms. Kinder, who added that she and her 11-year-old daughter were Swift fans. “This is not a fair market. This is not supply and demand. This is a manipulated market that benefits Ticketmaster.”In 2010, Ticketmaster, a ticketing giant, merged with Live Nation, the world’s largest concert promotion company, becoming Live Nation Entertainment. The company, which says it processes 500 million tickets per year in more than 30 countries, did not immediately respond to a request for comment on Monday.Greg Maffei, the chairman of Live Nation Entertainment, said in an interview on CNBC last month that the company “could’ve filled 900 stadiums,” and he partly blamed Swift’s popularity for the problems. “The reality is, Taylor Swift hasn’t been on the road for three or four years, and that’s caused a huge issue,” he said.Ticketmaster apologized in November to Swift fans for the problems with its ticket sales for the Eras Tour.It said that more than two million tickets for the tour were sold on Nov. 15, the most for an artist in a single day. Ticketmaster said it had faced a “staggering number of bot attacks as well as fans who didn’t have codes” to buy tickets, resulting in 3.5 billion system requests, four times its previous peak.Even before the botched sale of the Swift concert tickets, Live Nation had come under scrutiny for its power and size. The Justice Department has in recent months been investigating its practices and whether the company maintains a monopoly over the multibillion-dollar live music industry, according to two people with knowledge of the matter.Ms. Swift called the situation “excruciating” in a sharply worded statement on Instagram last month that did not name Ticketmaster.Ms. Swift wrote that she was “extremely protective” of her fans and had brought “so many elements” of her career in house in order to improve fan experiences “by doing it myself with my team who care as much about my fans as I do.”“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” Ms. Swift added. “There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward. I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.” More

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    Lawsuit Against Live Nation Details the Killing of Drakeo the Ruler

    The Los Angeles rapper’s family is suing the promoters of the Once Upon a Time in LA festival, citing negligence in the face of a large gang presence.A wrongful-death lawsuit filed Wednesday in Los Angeles said that negligence and lax security amid a large gang presence at a Live Nation music festival led to the fatal stabbing of the rapper Drakeo the Ruler in December.The suit, which seeks more than $25 million in damages on behalf of the rapper’s minor son, named the festival’s organizer, Live Nation, the world’s leading concert promoter, as a defendant, along with three co-promoters — Bobby Dee Presents, C3 Presents and Jeff Shuman — as well as Major League Soccer’s Los Angeles Football Club, which subleased its stadium for the event.Drakeo, born Darrell Caldwell, was preparing to perform at the festival on the night of Dec. 18 when he was confronted backstage by more than 100 people, according to the lawsuit — “a violent mob of purported members of a Los Angeles-based Bloods gang.”The attack “was the result of a complete and abject failure of all defendants to implement proper safety measures in order to ensure the safety and well being of the artists whom they invited and hired to their music festival,” the suit said. At a news conference last week, lawyers for the rapper’s family called his death a “targeted assassination.”A spokesperson for Once Upon a Time in LA, which is owned by Live Nation, said in a statement that the festival “joins Drakeo’s family, friends and fans in grieving his loss” and was “continuing to support local authorities in their investigation as they pursue the facts.” The company declined to comment on the lawsuit; the other defendants did not respond to requests for comment on the filing.In recent months, Live Nation has faced criticism regarding festival security after 10 people were killed in the crowd at Travis Scott’s Astroworld festival in Houston in November. As dozens of of Astroworld lawsuits proceed, the House Committee on Oversight and Reform has said it would investigate the festival’s organizers.At Once Upon a Time in LA, artists like Snoop Dogg, Ice Cube and Al Green were set to appear across three stages. But the suit argued that given the festival’s setting in South Central Los Angeles (one of the city’s “most dangerous areas”) and the purported criminal affiliations of some of the artists on the bill, it was “highly probable that the music festival would attract a heavy presence of gang activity.”Drakeo, 28, was a rising star in the city’s rap scene who had collaborated with mainstream acts like Drake, but was also being targeted by the Bloods, the suit said. In 2019, he was acquitted of felony murder charges in connection with the killing of a member of the gang; following a plea deal related to additional conspiracy charges in the same killing, he was released from jail in November 2020.“It had been widely known to the public that certain members of the Bloods gang had rejected the acquittal, and sought to exact ‘street justice’ against Mr. Caldwell in order to avenge their slain member,” the suit said.The lawsuit specifically cited the “ongoing public feud” between Drakeo and the Los Angeles rapper YG, although it added that “there is no evidence to indicate that YG had anything to do with the events” that led to Drakeo’s killing. An account of the rapper’s death published in Los Angeles Magazine last month by an eyewitness and member of Drakeo’s entourage also invoked YG’s presence at the festival and raised concerns by Drakeo’s family that the rivalry had played a part in the killing.Representatives for YG said he has not been questioned by the police in connection with the incident, but declined to comment further. Los Angeles police have not announced any arrests related to the case, and the investigation remains ongoing.According to the lawsuit, Drakeo’s entourage of 15 was split into two smaller groups by festival security, owing to Covid protocols, leaving the rapper with one personal security guard, who was not permitted to carry a weapon inside the concert grounds.An initial altercation between Drakeo’s group and several other people was followed by scores of others, “many dressed in all red and wearing ski masks,” descending on the rapper, resulting in a “vicious and unrelenting attack” that left Drakeo with an ultimately fatal stab wound to his neck.The promoters and security staff “knew or should have known that Mr. Caldwell’s safety was at risk,” the suit said. More

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    Astroworld Disaster Rekindles Fears About Music Festival Safety

    The concert industry notes that serious problems are still rare, but over the years a number of deadly stampedes have shown the inherent dangers of big, excited crowds.On Dec. 3, 1979, a crowd amassed outside Riverfront Coliseum in Cincinnati for a concert by the Who. The show was booked without seat reservations, giving early-bird fans the chance to rush toward the stage. In the confusion outside the venue, 11 people were crushed to death.In response, Cincinnati banned that kind of general-admission model, sometimes called festival seating, and the incident served as a reminder of the inherent danger when pop music is mixed with big crowds.Cincinnati’s ban was lifted in 2004, just as a new, lucrative era of music festivals was taking off, led by events like Coachella, that were modeled after European festivals where fans roamed free and took in attractions on multiple stages.But through the years a series of disasters at concerts, clubs and festivals have served as reminders of the dangers of crowds, like the death of nine people at a Danish festival in 2000, or a stampede at a nightclub in Chicago in 2003 that left 21 dead.Those fears were rekindled again with Travis Scott’s Astroworld festival in Houston last Friday, where nine people died and more than 300 were injured, at a packed event that drew 50,000 people to NRG Park.For now, more questions than answers surround Astroworld, including how well the festival’s security plan was followed and why it took nearly 40 minutes to shut the show down after Houston officials declared a “mass casualty event.” The Houston police are conducting a criminal investigation, and dozens of civil lawsuits have been filed against Mr. Scott and Live Nation, the festival’s promoter, among other defendants.The event, and the finger-pointing in response, seemed all too familiar to Paul Wertheimer, a concert security expert and longtime critic of the industry. He began his career investigating the Who disaster and has since documented thousands of safety incidents at festivals and concerts; his research has included hours studying the dynamics of mosh pits.“I’ve been living this recurring nightmare, what happened in Houston, for 40 years,” he said in an interview. “I’ve seen it over and over again.”In 1979, 11 people were killed in a stampede at a Who concert in Cincinnati that had no assigned seats.Bettmann/Getty ImagesThe Astroworld disaster has already ignited debate about the safety of festivals, just as the industry has finally seen the return of large-scale touring after more than a year of dormancy during the pandemic.To critics like Mr. Wertheimer, Astroworld is yet another sign that concert promoters prioritize profits over safety. The concert industry sees it differently, arguing that the rarity of serious problems given the many thousands of events that go on without major incident each year proves that most shows are perfectly safe, and that expertise has been developed to protect the public.Live Nation, the world’s largest concert company, put on some 40,000 shows of various sizes in 2019, the most recent year that it had a full slate of events. Deaths and major injuries are rare, and when they do occur they often involve factors like drug overdoses.Still, the impact of the deaths in Houston are already being felt in the industry, as executives calculate the increased costs and heightened security measures they expect will be required in the future to avoid becoming the next Astroworld.Randy Phillips, the former chief executive of AEG Live, a concert giant that counts Coachella among its portfolio of festivals, said that for shows he is planning on his own as a promoter, “we are oversecuring and overinsuring all participants in a way we probably wouldn’t have pre-Astroworld.”Until the criminal investigation is completed, and courts sort out liability in the civil suits, it may be unclear just what steps festivals promoters and concert venues should take to prevent a recurrence. But few doubt there will be repercussions that will affect insurance, security, government regulations and contractual agreements among promoters, performers, venues and various third parties like security firms.In a statement, Live Nation said, “We continue to support and assist local authorities in their ongoing investigation so that both the fans who attended and their families can get the answers they want and deserve.” The company declined to comment further.For Live Nation and other promoters, festivals have become an important moneymaker. The day before the Astroworld disaster, in a conference call with analysts to announce Live Nation’s third-quarter financial results, Michael Rapino, its chief executive, said that when the company controls all revenue streams for a festival, “it’s our highest-margin business.”Crowd-control plans are an essential part of those events, and have evolved over the last two decades or so as festivals have become a key part of the touring industry.To manage general-admission events, long barriers known as crowd breaks are usually deployed to divide large spaces into smaller zones that contain as few as 5,000 patrons, reducing the risk of overcrowding, Mr. Phillips said. Other practices have emerged, like the use of counterprogramming on multiple stages, with overlapping set times, to prevent the full force of a festival audience from piling into one place at the same time.It is unclear how well those lessons were implemented at Astroworld.In 2010, 21 people died when crowds of thousands passed through a narrow tunnel on the way to a festival in Germany.Erik Wiffers/Agence France-Presse — Getty ImagesIn an appearance on NBC’s “Today” show on Tuesday, Samuel Peña, the Houston fire chief, said that barricades had been used to prevent the crowd from surging forward, but the movement of the crowd toward the stage “in essence caused other areas of pinch points.”“As the crowd began to surge and push and compress toward the front,” Mr. Peña said, “it was those people in the center that began to get crushed and the injuries started.”Astroworld has also stood out for the role of Mr. Scott, the festival’s creator and star attraction. A chart-topping rapper and entrepreneur, he has developed a reputation for putting on chaotic, high-energy shows, even encouraging fans to sneak in. Twice before, Mr. Scott has been arrested and accused of inciting crowds at his shows, and pleaded guilty to minor charges.At one point last Friday, Mr. Scott paused his set to take note of an ambulance in the crowd. But what he knew about the extent of danger in the crowd will surely be a central point in the investigation and the civil suits.The relative lack of injury at most big events has led concert executives to defend what they do as safe.Carl Freed, the promoter of the Hot 97 Summer Jam, an annual hip-hop festival at MetLife Stadium in New Jersey, called Astroworld “a horrible tragedy,” and added: “But there’s been a great deal of thought put into the safety of patrons. Always has been, always will be.” Summer Jam, which has assigned seating, has had a number of incidents over the years involving fans trying to push their way through security and sometimes scuffling with police.The history of trouble with overcrowding goes back to the very beginning of rock ’n’ roll. In 1952, the disc jockey Alan Freed’s “Moondog Coronation Ball” in Cleveland was shut down by police after up to 25,000 fans showed up for an arena that could hold just 10,000.And a number of events have turned deadly. In 1991, three teenagers were trampled to death at an AC/DC concert in Salt Lake City. That same year, nine people died in a stampede outside a benefit basketball game at City College in New York that was presented by a young rap promoter, Sean Combs. In one of the highest-profile disasters in recent years, 21 people died in 2010 when crowds of thousands were forced to pass through a narrow tunnel on the way to the Love Parade, a festival in Duisburg, Germany.The rise of big outdoor festivals in the late 1960s helped establish rock as a paramount cultural force, but the problems at Woodstock (gate-crashing; traffic and sanitation failures) and Altamont (a fan’s death at the hands of a Hells Angels security crew) frightened local governments around the country, which passed public gathering laws that stunted the growth of American festivals for decades.Brian D. Caplan, a lawyer who is not involved with the Astroworld suits, said that it may take courts time to establish which parties face liability, but that the history of dangers and violence at concerts serves as fair warning to promoters that steps must be taken to protect the public.“These happen sporadically, but all large promoters would know that an event of this nature could happen,” Mr. Caplan said. “They do the best they can to ensure these things don’t happen, but when they do it’s difficult to escape some form of liability for the consequences.”Viewing the footage of Astroworld, Mr. Wertheimer said that the deaths could have been prevented simply by reducing the density of the crowd. But with the popularity and profitability of festivals, he doubted that would happen.“It’s going to be business as usual after this in Houston,” he said, “unless officials rise up and try to protect their communities.” More

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    City Plans Central Park Concert for the Vaccinated: LL Cool J, Santana and More

    LL Cool J, Elvis Costello, Andrea Bocelli, Carlos Santana and the New York Philharmonic will join Bruce Springsteen in performances Aug. 21 on the Great Lawn.LL Cool J, Elvis Costello, Andrea Bocelli, Carlos Santana and the New York Philharmonic will join Bruce Springsteen and other artists next month at the starry Central Park concert that the city is planning to herald its comeback from the pandemic, Mayor Bill de Blasio announced Tuesday.The mayor said that concertgoers would need to show proof of vaccination.Mayor Bill de Blasio of New York announced that next month there will be a concert in Central Park to celebrate the city’s recovery from the coronavirus, with performances from LL Cool J, Elvis Costello and Bruce Springsteen.“We want this to be a concert for the people,” Mr. de Blasio said at a video news conference, announcing more of the headliners — and the name — of the event, “We Love NYC: The Homecoming Concert,” which will be held on the Great Lawn on Aug. 21. “But I also want to be clear: It has to be a safe concert. It has to be a concert that helps us keep moving forward our recovery.”“So, if you want to go to this concert, you need to show proof of vaccination,” he added.The lineup features artists and musical icons from a number of eras, genres and styles, including the Killers; Earth, Wind & Fire; Wyclef Jean; Barry Manilow, and the previously announced performers, including Paul Simon, Jennifer Hudson and Patti Smith.While 80 percent of the tickets will be free, proof of vaccination will be required to attend. (Reasonable accommodation would be provided for those unable to get vaccinated because of a disability, the city said in a news release.) Masks will be optional, given the vaccination requirement and the fact that it is being held outdoors.Free tickets will be released to the public in batches at nyc.gov/HomecomingWeek beginning Monday at 10 a.m. Others will be available for purchase Monday.Gates will open for the concert, which is being produced in partnership with Live Nation, at 3 p.m. on Aug. 21, and the show will start at 5 p.m. CNN will also air the event live worldwide, including on CNN en Español.The venerable music producer Clive Davis, a Brooklyn native, has been working on the concert since May. He has lived almost his whole life in New York, he said at the news conference, but has never witnessed anything like the events of the past year and a half.“As a born, bred and true New Yorker, I well know how resilient we are, and how New York always comes back,” Mr. Davis said. “And yes, ladies and gentlemen, we are coming back. And I cannot think, really, of a more appropriate way to celebrate this than an unforgettable concert in the most special venue in the world: the Great Lawn at Central Park.” More